Rachel has been so wonderful with the help I needed to get my storage unit right.
Rachel gave me great service. Very knowledgeable and nice.
Ms Rachel really made my day! She returned my call within the hour and picked up soon as I called back. My issue was resolved and I was very pleased with the resolution! I've had my unit there for over a year and she makes renting from them a pleasure.
Thank you for helping me. Great service!
I love Public Storage very much they are nice 👍🙂 Storage Unit Thank You Yvonne French 🙏🙏😇😇
Ms. Rachel is always so pleasant, helpful and eager to help. She's what makes this location 5 stars.
Rachel gave excellent service and was precise and professional.
Ms. Rachel is one of the kindest women I've talked to. She helped me when I was having issues with my payment and she was so patient with me. I'm grateful to her.
Rachael is the best to help you. She can always resolve your questions.
WOW O WOW! Miss Rachel is just the most sweetest helpful person Ever! I was having trouble with other units and she helped me straighten out everything. THANK YOU SO MUCH SEÑORITA!
Ms.rachel gave us great service she helped us out very well 5 stars!
Miss Rachel gives the customer excellent treatment.
Lebarin has been taking care of me when there was a power outage and I was locked in. It was raining but that didn’t stopped him from trying to help me. He’s so friendly and went above and beyond customer service to help me. Thank you so much, Larin!
Rachel is great and always takes care of her customers. Thank you for helping me. Fantastic attitude.
Great customer service very respectful.
Exceptional customer service! Labarin went above and beyond to answer all our questions and concerns. His knowledge, patience, and friendly demeanor made the entire experience enjoyable.
Very helpful labarin was they men that helped me
Thank you so much Ms.Rachel
You are really an angel.
Miss Rachel at the Gessner location was awesome every time I visited the office. Her customer service was beyond exceptional and she kept the grounds clean and safe. Thank you!
Rachel is always nice and helpful. Very professional and couteous.
Ms. Rachel was incredibly helpful in guiding my family through selecting the perfect storage options. She was patient, knowledgeable, and made the entire process stress-free. We truly appreciated her attention to detail and the care she showed in understanding our needs.
Natalie is always in that happy spirit all the time she is kind friendly explains everything to our understanding i will totally recommend this place
“NaJalie was kind and helped me with all my questions as well was patient. she was also generous to walk through different size units with me.”
So sweet, polite, and very funny. Offered great customer service and very quick work. Thank you Ms.rachel for your tremendous work
Rachel always gives great service and always willing to help.
Property Manager Rachel, is always a delight to work with. Helpful, mindful, and very kind
Thank you Rachel for calling me about reinstating auto-pay and helping me get a better rate with Public Storage.
Move in was kinda rough, I processed everything over the phone and Ms Rachel was very helpful during move in, several things were messed up with customer service phone rep but she was able to save the day =) I really appreciate her going above and beyond. I feel my items will be safe in public storage hands
This review is only 5 stars rating the customer service I received over the past year. I have had my unit for just about 2 years. The first few months my unit was broken into I suspect this was a inside job because my locks were still in tact. I went to the office angry and upset about the situation and met a sweet young lady by the name of Ms. Rachel , she was concern , showed that she cared so my attitude went straight out the window. She walked with me back to my unit and made sure it was secured and that i wasthe only one that could access my unit. Fast forward i recently went to check on my unit ( I had been paying online) and discovered again my unit had been burglarized this time , and once again Ms Rachel , expressed genuine concern. She was very helpful in the steps i needed to take. It took over 3 hours for HPD to show up. She stayed by my side and waited the whole time . Even bringing me a cold beverage because it was very hot outside evening inviting me inside the office as my frustration grew waiting on a officer to arrive. I thank you so much Ms. Rachel for all you did that day! The world needs more like you. May God continue to bless you with the patience to deal with others in situations!
Thank you the best costumer service by Ms. Rachel 🫶🏻
The best service ever. Thank you Ms Rachel.
Thank you Rachel for always being here to help me.
Rachel gave excellent service.
Rachel is wonderful and very helpful!
Rachel is always around to lean a hand and help.
Rachel Is very warm and nice person it's a pleasure interacting
with her . She always made my day when I see or talk to her when I go to my storage unit.
Rachel was very helpful and full of life when I came. Thank you. 🙏🏿. She really made my day.
Place is very helpful, Racheal took care of me and really knows her stuff I appreciate you thanks
Rachel has been an amazing help during our stay with public storage. We always love seeing heer when we come to our storage. It makes us very comfortable with knowing she is always patrolling the property and making sure it is secure. Highly recommend this location to anyone.
Just stopped by to say thank you for Miss Rachel always taken care of my aunt alba. You are always kind and helpful when she comes to her storage.
Rachel gave great service. Ty
Rachel es buena y me hizo todo perfectamente la recomiendo perfectamente es una buena señora por favor vengan App Store
Rachel is by far the most professional, friendliest person that I've dealt with at Public Storage! If only those at the call centers, other locations & at corporate would take a page out of her book on how to talk to and treat people. She didn't treat me like I was just another number, she treated me like a human & provided me the time needed to get my questions answered and made the process that much easier!
I can't recommend or shoutout Rachel enough!!!!!!!!!!
Rachel is always helpful and finds the best for her customers. She works hard to keep the place clean and safe.
Rachel gave great service no our first rentan ever.
Rachel is very Nice and always helpful.
Rachel was helpful and tentive
I love the customer service. The ladies or the attendance of the storage are very polite and nice. The only thing I have about one strike against the storage, is that when the gate is open, anybody can come in and walk by and go into the storage area. Especially when it is raining. I don't have a car, and my storage area is in the back. They do not have enough cameras to see what's going back there. Anybody could have hurt me, or took me away. Other than that, it is a good place to put your storage.
Rachel, was so wonderful and welcoming. Great work ethic. Definitely recommend storing your important goods here. Will come back if needed. Thank you Rachel!
I needed a place to keep my car when it stopped working and didn’t know where to turn until I thought of a storage unit. I’ve never had any issues at this location and I especially like the manager Rachel who has always been kind and understanding! I’d recommend this location to anyone in need of a place to temporarily store the things they care about.
Very nice and helpful people here. Thanks LaToiya
Amelia & Ms. Rachel are very helpful and profetional..
Latoya was very helpful and easy to get everything done. Very satisfied.
LaToiya was excellent today helping with my storage and other account needs
Ms rachel help me with everything i need and she is so kind . Great service
Mrs. Rachel from the Gessner public storage is a very good, humble and polite and also committed and dedicated to her work.
She always wears a good smile which is customer friendly.
I want to thank you Mrs.Rachel for always being there to help my elderly aunt every time we comes in. She is the best.
Muy contenta con todo y el servicio de Rachel es el mejor, muy atenta siempre
Rachael was so professional,knowledgeable and exceptional.
I appreciate Rachel for helping me through my situation. She went above and beyond to try and assist me. She's about the only thing I liked about this location.
Rachel is great an the best customer service
Rachel always helps with my storage needs with a smile. SHE keeps the place nice and clean.
Amazing service!!! Thank you Terrence for all your hard work.
The manager, Rachel, is amazing!!! I attempted to move into a unit I had paid for at the W Sam Houston Pkwy S location on 8.14 and the facility had no power due to issues with the poles and was locked out. Centerpoint was on site trying to fix the issue, however I had movers outside with all my belongings on their truck and they were charging me additional time (I had already paid them 300 and being assessed for every 15 after). I contacted customer support and they advised I go to another location, and gave this address. After reloading some items, we rushed down to S Gessner and Rachel was very understanding of the extenuating circumstances. She helped me find a larger unit, calm my rattled nerves and contacted the appropriate people to help resolve all the issues from my previous rental. She is one in a million and I'm extremely grateful for the service she provided. Thank you, Rachel. You're the best! 🤗
Ms. Rachel was so helpful, quick and efficient when helping me in regards to moving into a new unit. She was thoughtful in regards to the new unit. Great Service!
Ms. Rachel was so helpful. She was professional and knowledgeable. I will definitely choose Public Storage for my upcoming move.
Rachel was extremely helpful with getting my new rental account set up.
This time the experience is even more convenient than the other 3 times!
Rachel gave good servicio always.
Ms. Rachel is very friendly and helpful. She has helped me greatly. When she's not in the office I'll leave a message and she will promptly return my call and help by addressing all my issues and concerns.
Great service, thanks Andre for helping me find a good unit to store my merchandise
My search for a storage unit was facilitated by a property manager Ifeoma, who was both knowledgeable and helpful throughout the process. This was the most rewarding experience I have had from this type of business - the interaction was priceless.
I came to the location looking for rental space. I have a gaming business. The Property manager Ifeoma showed me some spaces that may be suitable for my equipment. I am seriously considering renting at this location. Thank you again Ifeoma for your assistance.
I came into the Gessner location on 2/28/24 and the property manager Ifeoma was very helpful in showing me some spaces. I was hesitant about storing but she help ease my doubts. She gave me some good information to think about. She is good I would go back and see when I decide.
Jonathan helped us out so much
Excellent service. Josiephien helped me a lot.
Very kind front staff. Walked me through the process easily.
I met Mrs Josephine today for the first time at public storage her outgoing personality and genuine warmth were immediately evident she loves her work. I am amazed at the level of professionalism ,outstanding work ethic. Mrs Josephine has excellent communication skills, displays attention to details and goes above and beyond to ensure the best experience possible for each individual.
Excellent Service with Miss Josephine. Explained all different options and policies. Thanks
Josiephine gave excelente service and very nice.
Ms. Rachel is the one that keeps this place running. This is the best one because of her. Thank you Ms. Rachel!
Rachel excellent person helped me in what I needed, good service asus costumers😇👍👍
Rachel gave me a good service, she was very kind and professional
Rachel gave great service.
Rachel did a wonderful job helping me get a unit
Rachel good helper nice person 🤩
Never going there again!!!!
Best Customerservice I ever had with Public storage. THANKS SHARLAE
I have been getting storage units all around Houston for the past year due to my business and this one is by far one of my favorites mostly because Ms. Rachel the property manager is one of the most sweetest and most helpful human beings we have ever met. God Bless her we will definitely be coming back aswell as recommending this property because of her. Ms.Rachel deserves a huge raise.
Rachel a very sweet, polite and attentive person. Love her and this location!
Rachel provided great service.
Rachel was amazing with the services.
They have been very good with us
I came to this location today and one of the employees name Sadiamond she was very helpful she help me with getting enough boxes that I need for moving she was also patience with me in picking the size and also respectful I left out as a satisfied customer
The employees are very kind and helpful....
Thank you Rachel for always willing to help me out. Great customer service.
I make my payments here for a long time and Rachel always take good care of me and I truly appreciate her for always being caring and courteous ♥️
Rachel gave the best service EVER ..
THANKS 😊
I've had a Public Storage unit for close to 10 years. Not only is the facility well-kept, but I can honestly say that Ms. Rachel, the manager at the Gessner @ Bellaire location exemplifies professionalism at every level even when it comes to customer care, which is a rare quality.
Me gusta mucho excelente se los recomiendo
Rachel implemented awesome customer service as she went the extra mile to ensure my request was met as I transferred out of the unit. She has also assisted me on other occasions and was always friendly, professional, and knowledgeable.
Chasity helped me with my payment and is kind and helpful
Charity helped me out with my auction
Rachel really helped me alot with a customer on her off day !!! Thank you so much
Great customer service. Very friendly. Nice smile
Rachel is so patient and willing to help. She walked me through each process of setting up my storage unit. Thanks Rachel such AWESOME help.
Chasity was great! She even helped me with my rent issues which I really needed.
Chasity was really informative and helpful and provided great and quality customer service
Chasity was extremely helpful and professional! I would use this Public Storage again and definitely recommend to family and friends!
Rachel helped me and gave great service.
Rachel was great ❤️ had a pleasant move in/out experience
Rachel gave excelente service.
GREAT GREAT Customer service by Terrika(Hope I spelled it right) you can tell she likes what she is doing! 😁 Also their prices are super affordable!! Highly recommend this place!
Rachel was great help. I appreciate her great attitude on this moving crazy day!
Rachel was very helpful. She was exceptional in explaining all the directions and getting me checked in fast.