I was driving by, saw a young woman straightening a sign in the windows and had to stop. Her name was Beverly Dingman, and she explained that she was inspecting the facility and putting things in a more pleasant way. She also told me about some of the features, such as 'There are keypads at every door entrance for extra security, supplies are available for the customer's needs and is so conveniently located. I am very impressed with the operations of this business, the cleanliness and the friendly informative staff! Thanks for the tour Beverly!
Mia helped me out. Very helpful
Mia helped me today and did an amazing job!! Thank you!!
So far so good as a new customer. Mia is an excellent employee of Public Storage. A major asset to the organization
Beverly helped me with all my questions regarding rentals. She was super nice and informative
Mia was A Awesome person she was always willing to help
Mia was wonderful!
Could not have an easier process!
Highly recommend!
Highly recommend!!
Today I got the best service from Mia she was so amazing with her customer service and all information about the storage units
Mia helped me she was awesome
Kenneth was gay and expedient in helping to answer my questions after booking online. I had a great first-time experience using this location for my storage needs.
Very clean and affordable. Mia had everything ready for us making our transaction very fast and simple. Nice to see customer service as awesome as Mia provided.
Update. Had to rent a 2nd unit. And Mia was her normal awesome self. 5 stars.
Taylor made my move out extremely smooth, he communicated throughout the entire process and answered any and all questions I had.
I would highly recommend him!!
Mia was amazing as well, she was always available when I had questions about my unit!
Mia was great, fast & easy to get our storage unit.
Fantastic service by Maria
Mia help today great person thank you
Mia helped me today awesome service
Thanks stephen
Mia was a huge help today getting a serious issue resolved thank you!
Mia was amazing and help me get in and out real quick , public storage was helpful
Maria and Taylor were very helpful in the process of me getting a storage unit. They were very professional and accommodating when I decided to switch my unit from the outside into the inside.
Mia was very helpful and got me what I needed at a reasonable price.
Mia was very helpful and polite. Storage units are clean and brand new appearing.
This storage has treated me very well. Had to store all of my father-in-laws belongings after his passing. Public Storage has worked with me, and they take extra steps that mean a lot. They anticipate my needs and communicate theirs. MIA at the front desk is a rock star.
Public Storage 78109 is doing a great job! Mia the Manager was very helpful and knowledgeable.
Today I had the pleasure to work with Mia and her helpfulness, customer Service, Knowledge, professionalism and overall conduct was five stars if I could rate her 10 stars, I would put it on here thank you Mia.
Had a good experience here Mia help me close out my storage here it was super convenient and love the public storage app that lets me open gate with the app instead of typing a lone key pad number. Mia was nice and helpful would use this location again in the future 10 out of 10 service her
Mia gave us great customer service !!
Vacated my storage unit today and Mia was very helpful in getting that process started and completed. Excellent customer service and excellent storage service. I recommend Public Storage to friends, family and the Veteran community.
Mia is amazing, she helped me and addressed all my concerns in a timely manner! We’ve been with public storage for a year and they have always been helpful, safe and effective for storing my goods for my unit. I wouldn’t choose anyone else. Thank you.
Mia was so helpful and patient. I appreciate her calmness during a stressful situation and would recommend this location to anyone!
Mia is the goat, give her a raise and a penthouse.
This place is very nice and clean the site manager Mia is so nice and attentive if you have a issue she will find a solution thank you.
Mia called me and helped me through the process. I highly recommend renting with them.
Mia helped me today. Excellent customer service. Great attitude. Very pleased.
Mia was excellent. She made it look so easy. Thank you
Mía helped us so much I appreciate her customer service and dedication thank you! ❤️🌟
Mia was a great help!!! Give her a promotion!!
My experience was great 👍🏾. Mia explain all of the paperwork in detail. She also showed us different size storage units to help us choose to right size. Thank you Mia.
Mia help me this morning she is great
Miya made my storage experience a breeze!!! Thank you, Ms. Pat Doxie 😉
Very helpful and friendly staff especially Mia thanks for your help everytime.
Mia was awesome too easy to move in
Mia helped me with move out thank you
Very pleasant and helpful. Thank you Mia ☺️
Good service and fast. Thanks Mia!
Mia helped me today. Great service
Mia was very helpful and very respectful
Mia was great. She showed the unit size I was asking about. The unit was nice and clean, and that worked for me. Thanks, Mia, for your help.
Mia was great very helpful thanks for the promo🙏🏽
Mia was very helpful and understanding of my questions. Customer service was top tier!
Mia helped me and my experience was quick and easy she was amazing, and a great employee
Mia assisted me today! Awesome experience
My experience with Mia was great . She was nice and explained everything thoroughly.
Mia gave us excellent service. In and out in no time
Mia helped me today. Move in was fast and simple
Max is a very helpful .. and amazing helper
Mia, thank you so much for your wonderful service, quick in and out process.
Mia, helped today awesome experience!!
Wanted to say thank you to Denise, for going out of her way. She was very helpful and knowledgeable. Employees like her need to be recognized by management
Mia was very organized and helpful. She had us in and out in a few minutes. She was full of energy and on top of everything.
Mia is awesome she help me every way she can . Thanks again 👍
Mia was very Professional, took me on a tour and explained everything to me👍
It’s my first time having a storage unit and having to deal with moving all my things and miss Mia there was super helpful and kind when I came with a whole bunch of questions. She had so much patience and knowledge definitely recommend!
Mia is amazing!!! She helped me with a charge that I had and wasn’t supposed to be on my account she worked diligently and was able to get that charge credited to my account she did exactly what she said she would!! If you’re having any type of problem she’s the one to go to!! In my opinion Public Storage on Binz Engleman is very lucky to have Mia working for them she’s an awesome person!!! Thank you Mia for your hard work and diligence!!!!
I have a storage here with this company, and due to the economy and my financial situation, I have needed to ask for an extension. Mia and Steven are amazing, and they will work with you as long as you communicate with them. They are very understanding, and get that life happens. If I could give them 10/10 stars I definitely would.
Mia helped me my rental today and she is awesome! Thank you. Happy Customer me..
Great service here, the Manager Mia was very helpful and friendly, and all the services were streamlined. Would use this place again should I ever need to.
Mia is an awesome person who really helped me out. She was incredibly kind, knowledgeable, and went above and beyond to assist me. I truly appreciate her support and would highly recommend her to anyone in need of help. Thanks, Mia!
They have my account permanently marked as past due when in fact my account is paid out 2 months ahead. The site manager is also extremely rude and I had to call the regional manager on her. The MOMENT I am able to come back to get my stuff out of there I will.
Update: I received a call from Jessie, who helped clear my account from showing past due and also provided excellent customer service. After speaking with him, I am extremely satisfied with the way the situation was handled. His customer service, compassion and professionalism alone brings my review from a 1 to a 5. Awesome work and kudos to him!
Excellent customer service...if I could give 10 stars I would...
Moving is always such a stressful experience, but Stephen at Public Storage made this part of the process so easy and stress-free for us! From the moment we walked in, he was incredibly friendly, warm, and helpful. Stephen took the time to walk us through everything—he was very informative about pricing, insurance options, and the sizes of the units. We were even able to view the exact unit we wanted before committing, which was a huge relief.
We were amazed at how smooth everything went; within 20 minutes, we had viewed the unit, discussed all the details, and signed the paperwork! Stephen’s excellent customer service really made this experience enjoyable and efficient. If you’re looking for a place to store your belongings with peace of mind, I highly recommend Public Storage—and definitely ask for Stephen! Thank you so much, Stephen for going above and beyond for us!
Just set up my storage unit with Stephen. He was very professional and it was done in no time.
UPDATE: Mia, the site manager, reached out directly to me and worked with me to get a resolution on an issue I was having with my unit. Appreciate the effort to treat customers right!
Mia and Steven were very helpful and friendly
My experience with the property manager was so much more than I expected. I was having a bad day, I just was not feeling well. I went into the storage office, spoke with the property manager Mia and I immediately felt a calming come over my entire body. Mia was so polite, professional and very considerate regarding my concerns. Mia resolved my concerns immediately. Thank you so very much Mia. Keep doing what you do.
Mia assisted me today and she was very helpful.
Very fast and convenient. Awesome staff. Steven was very helpful and informative. Keep up the great work!
Steven was outstanding and he truly went beyond his duties to make sure everything went smoothly for me👏👏🙌thank you 😊
Mia took care of me today, she is very professional. Best experience I've so far with renting storage units.
Mia did a great job helping me.😊
Mia was very helpful with us today, walk us through all the process and was very patient explaining everything specially with the prices, I will highly recommend it. Also clean and new units . A+
Kristie was very helpful and sweet.
Had a great experience.mia was so helpful and such a wonderful person.
Thank you mia
Mia helped. Awesome service
Steven gave us great service with opening a new unit.
Mia helped me today she's a great manager very knowledgeable and great to talk too .
Mia was awesome!!! Thank you for your help
Mia helped me out today she was wonderful and very helpful thank you!
Steven a great big help n very positive person ty
Mia was great she answered all my questions helped me through the whole process
Mia helped me today. She did great.
Mia assisted me today with great service and getting a credit applied to my account!!! 🙂
Miami is great... and have helping hand... recommend this public storage for everyone.... came back again to stored my stuffs.... you can trust this... and they have a very good employee 👏
Mia helped me out today and she was excellent. Smooth check-in with no problems!
I love this public storage Mia is so sweet and helpful.
Mia is professional, helps me with my questions regarding the storage policy.. Great manager ! Awesome person! Would recommend this public storage to anyone ! Keep up the good work Mia !
Mia was so awesome, very knowledgeable and helpful. She definitely should be considered an asset to Public Storage.By the way, this is Virginia Childress.
Update: 9/1/24
Mia was very helpful during an emergency. We were comfortable with her expertise. Thank you for your assistance.
Very pleased with this storage facility! I got a courtesy call from Mia today and I greatly appreciated her taking the time to hear my concerns about being out of state right now, while taking care of our loved ones storage unit needs. She answered my questions and was very patient & kind! ... She genuinely cares about her customers & that means so much to me and my family!
Mia was super helpful in getting me set up with a storage unit!
Mia was great and she helped me today! Promote before peers!
Mia was super helpful in getting us set up with a storage unit and the facilities.
She helped me quick thank u mia
Mia Helped today she was great👌🏾👌🏾👌🏾👌🏾
Mia and Sheridan was great today!
The manager Mia is great. She was very helpful. I would definitely recommend this location to friends based off of my experience working with Mia.
They were courteous and knowledgeable had a happy out look
Mia helped me today great customer service
I have used this public storage for a year. It was hard for me to set things up because I live in Atlanta and I am renting the storage for a family member in Texas. Mia walked me through everything and I have called her to ask questions on numerous occasions. She is always super helpful and professional. I really appreciate her help!
Mia was awesome! Great customer service. Really helped me out! Will def be using this company for a long time!
Mia was very informative and friendly. The entire process was fast.
Mia very understandable and nice.
Mia is a great manager. She has by far exceeded my expectations. She made my move super easy and helped me ensure my boxes were delivered to my storage shed.
Mia was awesome with great customer service
Great customer service
Mia was so helpful 10/10 recommended
Mia was so helpful to me today. My husband passed & she set up my phone & allowed me to grieve. She even helped my family understand the public storage process. Valued employee.
Mia is the greatest property manager. Best customer service ever.
in between moves and I needed some information on unit prices and sizing , Samantha at the front desk was very helpful.
Can’t wait to move my stuff in ! Samantha is a great worker there , she was so kind and very informative!!!
Sam was such a good help !! I needed help to see how much it would be for a 5x5 and she gave me all the information regarding the storage space! She is incredibly helpful and sweet !
Manager on duty today was very helpful & pleasant. She was quick with response to take care of my needs and I appreciate that very much during this stressful time of moving.
Mia was great! And made the move in process so easy!!!
Great tour with Mia‼️ She is awesome💯💪🏾
Mia was great and very helpful!
Mia was very helpful and took me on a tour of the facility, showing different available units. Thank you!
Just got off the phone with Mia and she was VERY informative! I had so many questions but Mia’s patience was unwavering.
Thank you again, Mia!
[UPDATE_0805]
Been meaning to update rating after being contacted by District Manager Mark. Stand up gent that cared enough to persist his contacting me even though I had no interest in resolving issue. Appreciate the open communication and understanding of my issue. Couldn’t move to a complete 5 star but Mark’s service to his customers warranted a 4 star. Thank you sir for your service to your country and service to your customers.
[original]
Off to a bad start already! Customer service not included!
Cleanest storage ever on site personnel is the kindest most helpful ever will rent again and again
Kristie was very lovely! Great experience and wonderful onsite staff. Definitely recommend this facility
Nice and clean storage location. The manager was friendly. Place is easily accessible with lots of cameras for security. Prices are good when they are on special, but not as much when the special pricing randomly runs out. My only complaint is that the rate can be changed whenever the facility feels like it. But I would definitely go back and use Public Storage again as I find their pricing is still better than other storage facilities in this area.
I called the other day to get information in a storage unit for a friend moving to the area. I spoke with Kristie and she was very professional and informative. She was friendly, professional, and able to answer all my questions. Good customer service is hard to come by these days but Kristie’s customer service was exceptional and refreshing.
Kind and and very professional! This location is awesome!
Kristie is great she had been good to me since the first day I met her.. her smile will bless your heart.. come over here to see her.. You will not be disappointed
Rented a space in December pending a move in January thinking we would need the additional storage space. Ended up not needing the unit. Christie called me as my auto pay was rejected, and I hadn't gotten a chance to go out there and close the account. She was SO understanding and kind and told me once I made the payment she would close out the account. I was perfectly fine with paying as it was on me for not taking care of it in a timely manner. Once the payment was processed, I called Christie back and she closed out the unit. She was kind, professional and understanding. Great experience for something I didn't even end up needing.
After looking around for a storage Public Storage seems to be the best, Kristi in the front office is very nice and helpful, This place is well kept and has good lighting , opens early & closes late. Thank you for being here for me .
Good entry mobile applications
We went into Public Storage on 12/10/22 and the office was very clean and welcoming. Christie was very informative and helpful with getting our unit and so sweet!! We can’t wait to move our stuff in and know it’s in a safe place!
Everything good very clean place
Great facility. Office staff is very helpful and property is clean.
Great facility, Kristie is very professional and her personality is very nice⭐⭐⭐⭐⭐
Was greeted by Marie,very helpful and made us feel welcomed... Thanks for the information.
Super friendly and helpful choosing the right unit for me.
Nice new facility. Clean and organized. I have no complaints
Charisse was very helpful!
People there were very very nice helped me a lot
Kristy was very helpful and kind. The facility is very clean. I am new to town and was having trouble finding a reasonably priced storage unit, thankfully I came across public storage.
Update: I was having trouble with my lock but again kristy helped me. She is definitely a problem solver. Great customer service!
Kristy was great & easy to work with. The facility was very professional and clean. I was referred by a friend & I am so glad I came across this place.
Kristie was very nice And very helpful
I think that Kristie keeps the facility nice and well kept. Everything looks clean and up to date. Not to mention the contactless entrance is a plus.
So far so good! Great introductory rate to start off with… hope not too many increases too soon??? A special thanks to Tracy, the property manager who was excellent and very helpful!