Deborah was an amazing worker. she’s one of the best!!
Amy was perfect in all my rental needs great job
The service at this facility was OUTSTANDING. Amy was very helpful in showing me the facility and making sure that my needs were met. I highly recommend this facility and Amy’s FIRST CLASS SERVICE.
Amy was really helpful when i called in about my storage.
First time customer came in as an Auction winner explaining a situation and hoping for the best. Raina was fantastic. She was on time, very informative and patient with me. This was a huge plus for my ever staying anxiety. I ended up wanting to pay monthly for a unit and she helped me through the entire process explaining every detail and trying to get me the best possible price. This place is well maintained but the service is what stands out. Thanks and I would refer to friends and family.
Deborah was the best !!! Customer service is dead these days but not here !! She will take the best care of you!
Amy was so kind and helpful!! Great experience!
I came in the office yesterday and had some questions. Hydie was great with customer service
Amy was very professional and knowledgeable. She was able to answer all my questions and provide all the information I needed. I highly recommend this public storage for any storage needs!
Amy is an amazing worker she is kind and helpful she answered all my questions on the phone. She is very polite and understanding.
Wonderful costumer service, so helpful, friendly.
Tiffany was great! She made everything go smoothly and was so fun to talk with it. Easiest process ever!
Tiffany helped me transfer units. Very helpful.
Tiffany your smiling face and energy made us happy thank you for your help
Robbie was very helpful and very knowledgeable on helping me get a storage space. He answered any questions i threw his way and was a great help.
Amy was the best! So helpful and nice throughout my visit
Amy was so nice and such a beautiful young lady
Amy was so helpful and kind ☺️☺️ made things so easy!
The video/automated sign-up is a little unusual (at least for an older folk), but it was quite pleasant and easy to use. The remote customer service rep Robert was fantastic. Very genial, helpful, and knowledgeable. He was a pleasure to work with and was able to answer all of my questions.
I have not begun using the unit, so I have no review regarding the usage of the unit yet.
Tiffany was AMAZING!!! Thank you for everything🙏
Tiffany is so sweet and kind. Everything time I come. Feel welcome and know I don't have to worry. Would highly recommend this place.
Great service and Tiffany is great and she is kind and very helpful
Tiffany at the Mason location helped me secure a storage unit. Kind, happy and incredibly helpful. I had a great experience.
I know Public Storage Mason hit the jackpot when they hired Tiffany. I am in the middle of moving and so stressed. It’s always good to know you have someone knowledgeable and happy to help when you’re managing so much stress.
A nice clean storage unit with easy access and easy to get and pay for. The app works well to be able to pull up and open the gate without having to put in a code.
This place has excellent customer service! Tiffany went above and beyond to get me squared away with 3 units.
Tiffany is an awesome representative she was very kind and very helpful in assisting with our issues she worked quickly to resolve our billing issues thanks Ms. Tiff very very much appreciated
Tiffany was very helpful with getting my rates down.
Tiffany was amazing. Very thorough and patient. She gave me lots of options and showed me how to access unit.
The lady Tiffany was so helpful great personality with people 💕 nice to deal with her ty
Addie was incredible!
Explained my move out so clearly. She is the prime example if what customer service is. The company is blessed to have her.
Addie was so helpful with securing a storage space. She was very kind and knowledgeable. Thank you for the great customer service!
Addie was so helpful. I walked in very unhappy and she solved my issue and put a smile on my face, a the while being totally professional. Definitely a 5 star! She deserves a reward or a raise.
Eric was so kind and helpful and Michelle on the kiosk got us right. Two thumbs up.
Addie is the best of the best! We came to find a storage unit that was affordable and she made sure we got the best service possible. Not only did she help find a cheap unit, but she also helped us by giving us a lock that was donated so we would not have to struggle searching for one. 10 out of 10!
Absolutely one of the best locations by far, the management staff is super helpful and nice!
The experience was great due to 100% Robbie handling the order.
He was very through, helpful and a pleasure to do business with. Your company needs to use him as a trainer for all employees that interact with the public.
Michelle was awesome in helping me
Rob was so helpful! We changed our unit size and location several times and he was so helpful in getting us what we needed for some last minute storage. He worked with us to honor a memorial day discount even though we changed our unit later and even opened up early for us so we could get our keys. We are so appreciative of his customer service!
Amy was very helpful when I called to ask her a few questions, she was pleasant and calm.
Very friendly employees, very clean and well taken care of propert.
More signage needed to show where the units are , and more carts needed for the indoor units.
Phoned looking for outside storage for an RV. It was a very pleasant experience. No pressure and easy.
Heidi was very helpful and assisted me on both my new storage units. Very helpful with my transfer into my newest unit at the Bethany Public Storage location. Heidi assisted me with excellent knowledge on all my questions and needs that I had. Very appreciative all that she has done ...she got me into both units that have great access to. Thanks big-time for all her help ....
Amy was very helpful and assisting with my unit and answering any questions I had
Great team to work with. 👍🏼👍🏼
Stephanie is amazing always willing to help
Amy and heidi were great, rental process was super easy.
Stephanie is always helpful and friendly
I came in a few weeks ago and Cortney answered all the questions I had about prices and different sized units. Highly recommend.
Amy had great customer service and explained the process easy!
Amazing storage and Amy was very helpful.
I use units there on a daily basis....tiffini is great..i deal with her most times I ever have a situation and the problem gets quickly resolved. The other people are nice also.
Very pleased with cleanliness, and efficiently the process of obtaining a unit was handled
Jenna is professional and extremely helpful
Jenna was so great. She was able to answer all our questions and even made recommendations for mover helpers. I highly recommend this location.
Jenna was very friendly and helpful. Highly recommend coming to this location.
Omg!! I have never rented before. But Jenna was a breeze. She made it crazy easy for me to feel secure on my choice of storage. 5 out 5. Professional AF
Jenna and Amy were great they answered all my questions
Jenna was very helpful. She answered all my questions. She was also very kind and funny.
I loovveee Jenna she is one of the front desk people and she has great people skillz the first time I came in we spoke like we known each other for years plus she helps me whenever she can. The downfall is I wish they were open later
Amy, just wanted to thank you for all ur help today. Greatly appreciated
I just wanted to take the time as to let the community know that the staff at public storage namely Jenna was extremely helpful and very knowledgeable which took the stress out one step in a process that none of us like , thx Jenna much appreciated!!!!! Will def. Recommend to friends .....
Jenna was very helpful and very knowledgeable about the units.
I rented 2 storage units at this location: one inside unit and one outside unit. The indoor unit was in pristine condition. I did have problems finding the indoor unit and keying in my code because of the location of the keycode box. I haven't seen the outdoor unit yet.
Amy was so helpful! Great place!
Jenna, who manages the Mason facility in a very professional manner, has been most helpful, beyond the call of duty, in finalizing the close out of my contract. She facilitated my efforts, my being wheelchair bound, following a very stressful and painful personal occurrence during my contract period while renting a 5 X 5 unit.
She helped clean out the specific remains left in my unit. She bagged up three large bags of items, wheeled them to the main office, and brought them inside. She will take appropriate actions in dealing with the items I didn’t trajectories.
When my handicap equipped van comes to pick me up for my return, I’ll load myself and my three bags into it and we’re off.
Thanks again to Jenna and to Public Storage during this most difficult time in my life.
Best regards, Lyndon Reggio
Customer service at this location is great! Jenna is beyond helpful when I call or come into the office with any questions or concerns I have! Thanks Jenna!
Jenna gave great customer service! She took time to explain every question and concern I had with renting!
Stopped in for pricing. Jessica was great!
I had a few questions about renting a storage unit with public storage and Jenna was able to anwser all my questions! She was beyond helpful