Jalah was amazing and super helpful
Jalah was extremely helpful
The staff is really wonderful here. They are helpful and professional.
Good communication and customer service
Hands down the best customer experience! Cody has been nothing but helpful from start to finish — super professional, kind, and goes above and beyond to make sure everything is taken care of. Definitely ask for Cody if you want great service!
Jalah was absolutely amazing today and the property was well taken care of. If you are in need of storage this is a great place with great prices, highly recommend.
Jalah was very helpful with the rental process highly recommend
Jalah was very helpful in finding what I was looking for
Jalah was very helpful with the rental process over the phone, highly recommended
Jalah was extremely helpful and easy to work with. Thank you so much!
Nieci was amazing, very helpful. Easy service. Thank you.
Everything is wonderful here except it’s hard to get ahold of office staff and my gate lock doesn’t work for the gates and doors
Jalah was amazing and super helpful,the facility is also very clean
Jalah was super helpful, thank you
Jalah was awesome. Love her service. I recommend her to anyone.
I want to highlight the exceptional customer service I received at this location. From the moment I walked in, the member Jalah made me feel welcomed and taken care of. She was not only friendly but also incredibly knowledgeable—she took the time to explain all my options, walked me through the rental agreement, and even showed me a few unit sizes so I could make the best decision.
What really stood out was how patient and professional she was, especially when I had to make some last-minute changes to my reservation. They handled everything smoothly, without any hassle or hidden fees. I also appreciated the follow-up call to make sure everything was going well after move-in.
Customer service like this is rare these days, and it made the whole process so much easier and less stressful. I’d definitely recommend this location to anyone looking for storage with friendly, attentive staff who truly care.
I spoke with Jalah, which was very helpful and nice. She explained the full process of renting a unit and answered all of my extra questions. She was very professional and patient with me. I am reserving my unit with her. Thank you for making my life circumstances much easier for a storage unit rental and my recent relocation to the state.
Niecy and Kodi deserve a raise! They are literally the sweetest and most helpful!
I want to give a big THANK YOU to Kodi. She was so amazing and helpful. I had so many questions and she answered them so promptly and professionally. I highly recommend going to see her or calling her if you have any questions. They need to have more employees like her.
Niecy & Kody
Make A Great Team!
Niecy was quick to answer my questions, as well as answering the phone!
I would like to say this property is amazing. The employees are amazing and specifically one employee Nora. She is a very understanding person and she understands what people go through in life when you’re going through tough times she’s a really great employee and very very caring she is an amazing person as an employee. I recommend she get a raise or a higher Managment position. I wish there were more people like her out there in the world.
Clean facility.
Property manager is very helpful and knowledgeable!
Recommend this place to go if in need of storage!
Nora was fantastic could not have had any better service, informative and so polite I will refer my friends to this location.
If you have any problems or need help with anything definitely speak to Nora . She helped with all my crazy questions. Left happy and not confused anymore :)
Jalah was absolutely amazing she did my rental fast and efficient would recommend this location to anyone looking for storage
Nora is the best! Helped us solve an issue we had with two storage units that customer service couldnt figure out. Literally i owe her so much, such a huge help and great at her job! She should be the face of public storage!
Nora was a great person helped me with the registration
Very nice person enjoy able person
Tiffany was so helpful and nice. She went out of her way to answer my questions. Definitely on the ball
Nora at Decatur and Lake Mead is a problem solver and solutions person. Gets the job done right. Thank you Nora.
Nora and Tiffany at public storage on Lake Mead in Decatur Fabulous lovely ladies right to the point very helpful and informative. Thank you.
I came here not expecting much, but was amazed by the experience. Nora is a great store manager & very helpful, the office smelled and looked extravagant, the bathroom was clean for once. And she was able to answer all of my questions without having to call some guy named Tom. Who i think is made up and they just say their calling Tom when they have no answers. Over all best experience ever. Thanks Nore for all that you do
Came to this Location! And Ineesia was so helpful!!! I am so grateful and appreciate your help!!! THANK YOU SO MUCH!!!
Ineesia is amazing! She is DEFINITELY an asset to your company. THE ONLY ONE. I have had nothing but horrific experiences with receiving any semblance of cust serv since I rented the unit. I was overcharged, have not been able to gain access to my unit since Sept 24th, have tried, literally 100's of times to speak to someone, left soo many mssgs with no response. Was not advised of the monthly $15 required insurance fee, was billed, and I have, and have had renters
Excellent storage, spacious, the staff Is utmost professional, friendly and knowledgeable I very happy with their services here. Thank you.
Cody was awesome with great service and understanding and giving a thank you for using public storage.
Tai was very helpful and when above and beyond.
ATTENTION 👀🖐🏽 ……. SOOOO original I was greatly disappointed in this location and the way everything I encountered has played along. But GOD IS GOOD 🙏🏾 He sent Big Boss (District Manager) to the rescue and that INDEED is what he did …. if I could give Mr. Boss Guy an infinite star rating that’s how great he is at his job and amazing communication and customer service skills; he went ABOVE AND BEYOND (even that’s an understatement) to actually understand and I hate to say fix so I’ll say “adjust” my situation. BEST PHONE CALL from any company I’ve ever experienced 💯 …..
Just for reference here is original review stars 2
Ever since I made the reservation to rent I have YET to get in contact with ANYONE that’s actually at this location! What in the Universe is going on here!?!?!? First day I had work so I couldn’t make it before the office closed but made it in time before gate access closed; long story short I had to call customer service in order to get the code to my lock and the agent that helped me that day didn’t know what he was talking about & the following day was even worse 🤯 but I had great customer support that day, but not from anyone on the property.
….
😮💨 from hell to heaven with Tom 🙏🏾 let’s keep this Business Relationship Going Great 🫶🏽 THANK YOU AGAIN TOM SERIOUSLY MEANT MORE THAN YOU EVER WOULD KNOW 💯🤝🏽
So pleasant, made my day. Very reasonable and clean unit.
Had a great customer service at the public storage would definitely be asking for Nina on my next vist thank you so much for your business
Thank you Jayla for all your help. We appreciate you😊
Yes I called inquiring about storage availability and cost. I spoke with Jalah, which was very helpful and resourceful. She explained the full process of renting a unit and answered all of my extra questions. She was very professional and patient with me. I am reserving my unit with her. Thank you for making my life circumstances much easier for a storage unit rental.
Had a great experience here. I was making a decision between two other storage companies and thanks to Jalah I believe I made the right choice. Big ups!!
I like it because it's clean. Quiet and affordable
jalah was very helpful on helping me find the right storage unit and made my day easier.
Manager is great. Jalah Nelson is a great employee. Best customer service I have experienced..
I came in a few days ago inquiring about a unit and Jayla was so helpful! Answered all of my questions (I had a lot haha) with ease! Thanks again!
Thank you to Jalah for the great service!
Jalah and janean were fantastic todas son helpful and Kind, very happy i rented here
Speedy excellent service from Jalah and staff. Thank you!!!!
Alexis was very helpful with lock cut! Quick and fast service great location. Thanks!
I went in and found so many nice things for me an my family...the women that helped me her name was Pamela she was so nice I felt welcomed I would come back to this place if I ever need to rent again 😃
Amelia is awesome and very helpful
Great service! Excellent and clean and organized location. The main manager Brian was very helpful and knowledgeable and was there every step of the easy and quick process of renting a units. I definitely highly recommend!
Super easy, took less than 10 minutes to view the property and get set up. Big thanks to Elijah for making it so easy!
Elijah was helpful. He took the time to answer my many questions without any attitude. I highly recommend him to help out!
Elijah provided great service
Elijah did a great job helping me at 1881 N Decatur
I'm new to the Vegas area and checked out a few storage facilities and chose Public Storage at 1881 N. Decatur. What separated this facility from the competition was the professional staff and eagerness to help me solve my storage concerns. After several months here now with changes in my needs, Martel has once again come through! Very personal service that has made it easier for my acclimation to Las Vegas. Thanks Again Public Storage and especially Martel!
Great deals, fast service and friendliest staff! ❤️
Martel was such a great help, and very funny
Martel is amazing, he really went above and beyond to help with me with my storage needs. He is very friendly and has excellent customer service, I highly recommend this location!
Great service the guy up front is a pro
I received great customer service, very helpful, and great communication!
Micheal rep was excellent in representing public storage.
Martel is the most helpful manager and was very understanding to our needs! Quite pleasant!
Martel is the funniest and kindest most uplifting person at this place !!! If you guys meet him you’re lucky !!!
Martell is awesome! He was Super helpful on our move in day. Very informative and patient with us :)
Quincy was amazing he seen me and my brother struggling and didn’t even hesitate to help us. Customer service on pooooooint !
Quincy was amazing, fast, professional and extremely friendly! His service made my experience well worth renting with public storage! 5 star rating for Quincy!
Pam and Elena were very friendly, helpful and made the rental process fast and easy. Property was clean also.
Today at public storage jazmine really saved me a lot of time and money thank you for your management and five star service public storage !
I Should up to this place, in need ! Of a storage but not know what I needed This Young Dude Martel, Had and answers to every question. I just told him was had to go in the box and he walk me right to it. Thanks again young Brother. ✌🏾
Had a fast and amazing experience! Great energy from Eli and Martelle.
I forgot to lock my storage unit last night. I did not realize until I found lock still on key ring this morning. I could not make it to storage site until 11:00 AM. I was in a panic hoping I had not been looted. I arrived to find my unit locked. I went to office and Martel had discovered unlocked unit, checked and saw contents still inside. Everything looked O.K. so he put lock on it. So by the time I arrived unit was safe secure all contents there and locked! I also would like to comment on Martels professional courteous demeanor and attitude. You don't always encounter that anymore. I found it to be quite refreshing.. Thank you again Martel.
Jacey was by far the best manager, best customer service 10/10!
I came into this location today and the lady I believe she said he name was Sherry was extremely helpful and asked alot of questions about what I was storing and extremely knowledgeable about storage. She was helpful and very polite and nice. I didn't rent a space today I was just shopping around but when I'm ready I will definitely go to this location. I truly enjoyed her vibe. Great person and friendly I would give her 8 star if I could.
MY SISTER & I WAS EXTREMELY SATISFIED & PLEASED WITH THE CUSTOMER SERVICE FROM NICK ALWAYS HAD A BRIGHT SMILE AND VERY PASSIONATE ABOUT THE CUSTOMER NEEDS. THANKS NICK KEEP UP THE GREAT JOB YOUR DOING🤗
I want to give a shout out to the employee Pan. I needed to get an important document from my storage that my new employer requested. Unfortunately I was late on my payment so I did not have access to enter my unit. I informed Pam about my predicament, she went above and beyond and was kind enough to give me access to the unit to retrieve it so I can keep my job and able to pay my unit soon. Thank you for being so awesome. Thumbs up.
She was amazing 🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🤩
Brian was great! wonderful customer service
Brian was awesome. He was able to answer all my questions and took care of exactly what I needed. Thank you again Brian I really appreciate you for all of your help!
Great place for storage. Staff is awesome.
Customer service is phenomenal! 10/10 recommend!
Wonderful customer service
great energy
Positive experience wouldn't of change it for nothing
Had a great experience with Brian!
Thank you Jackie for all your assistance.
You were so very helpful, polite and understanding to my situation.
5/24/22
Brian has been great, understands situations and works with you.
Happy to have Brian watching my things.
Keep up the good work Brian.
Ur awesome!!
Brian is a very very nice person great customer service very professional help me with all my needs we need more people like him to work with customers
The manager Brian is phenomenal and JC was a charm the unit is clean the property was well managed!!!!!!!!!!!
Staff is very polite and professional. Def. recommend.
I came in recently to look at a unit to rent while we are remodeling our home. The manager on duty, I believe his name was Brain, was very attentive. He went over the different options available and terms for rental as well as any specials. He answered all my questions in detail. I ask a lot of questions and he did not seem annoyed at all. He reassured me that my items would be safe and gave me comfort with this decision I have to make. He took me to 3 different sized units and explained how much I could fit in each one. I have never had this level of service provided at a storage facility before. He was so pleasant and patient with me. I will rent from this location because of his customer service! Thank you so much! If you need to rent a storage unit, I highly recommend this location! ☆☆☆☆☆☆☆☆☆☆ 10 stars!
My aunt needed a storage space and to be honest we were difficult. We had been all over the area and didnt know much about renting storage. It had been a long day and we were just miserable. My attitude did not stop brian from being absolutely professional and so kind. He gave us information that we didnt even know we needed! Thank you thank you thank you!!! Will be sending my MIL your way this week!!!
Affordable Storage, came by to drop off some of my mom's items since she decided to make the move down to Vegas. We felt our items would be safe here and haven't had a problem with our unit since.
Great customer service. Brian is the best!
Very helpful, clean units, great price
Five star customer service from Jacey