Richard did a great job. Was able to get my rent to a more reasonable amount
Richard Was Great At Helping Me Secure Another Lock For My Storage Unit.
Very personable and smile 😁
What an experience today at the Self storage on 3rd st st. louis mo!! The customer service was outstanding. I give great thanks to the employees there whom happen to be Richard and Ari. What a team and very helpful! This was great customer service!
This location has changed so much for the better in the last five years. The temp controlled unit is clean. Prices are reasonable. Ari is an incredibly staff member. I had left a few years ago and came back after they rehabbed the property. Much improved. 5 stars for the staff.
Richard was awesome! He made the process smooth and easy. 5 star service and highly recommend!
Richard is the man!! I will only come back for him
Richard was so very patient and helpful.
Richard helped me out a great deal!
Richard was phenomenal! I was super overwhelmed with the moving process but he made everything 1,000 times easier and less stressful! He’s great!
Richard and Ari provided a five-star for me today at a time most needed. Thank you so much! I thank God for both of you! Amen
Richard and Ari Gave me 5 star service
Richard give me five star treatment.
Richard was very efficient helping me rent the right space for my property.
Ask for Richard he’s the best
Richard was wonderful. He helped me out really well. This is my first time ever renting the storage unit and he made sure I left with a smile on my face. I really appreciate the guy. Thank you for the fantastic service.
Richard gave me 5 star service
Out looking for a vehicle storage garage today. Stop by the Public Storage location on 1150 S. 3rd street. Spoke with Charese and received the kindest and most courteous service you could expect. Thanks Charese.
Thanks Charese for helping make my payment such great customer service beautiful!!!!
Richard thank you for the great service
Richard was of great service to me at the s 3rd store in St. Louis thanks again
Great service very helpful
Richard gave great customer service and support all 5 start
Richard was very nice and helpful
Richard got me the premium service 🙌
Wish later hours but simplified system is positive
Patient and very helpful with answering questions
Mr. Richard is ALWAYS KIND, HELPFUL, HANDS ON and does it ALL with a SMILE!
Jarvis was very personable and a pleasure to work with!
So today was the first day I loaded my space and Jarvis and the others were more than accommodating to the requirements I had to fit my equipment in the space I rented .
Today was great Richard gave me great service by phone definitely 5 stars
The manager Richard at the 3rd Street location gave us 5 star service. He was very helpful and knowledgeable about the way everything works (security, pricing, storage units). Richard could not have been nicer! Great manager!
Richard was very helpful and polite. He was patient, attentive with my needs, and got me taken care of swiftly. Place was convenient, clean, and affordable. I highly recommend.
Where do I start, first and foremost I’ll use public storage anytime I NEED too. Each and every employee there is unique in their own way. EveryONE I MEAN EVERYONE has provided me with exceptional customer service! I appreciate the extra mile they go to help customers. If your ever in a hardship or having a hard time with life they are helpful and understanding. I want to personally publically say THANK YOU to The district manager James, he went above and beyond for me and my family and I appreciate him 100%. Don’t hesitate to rent from public storage you won’t be disappointed!
Thank you!
I give Richard five stars for his customer service and knowledge during the rental process. Dr. Naaman Lauderdale
I called in today at my wits end about needed a storage at the last minute and when I say RICHARD brightened up my day I mean all sunshine and rainbows. He was very attentive and helpful. I would’ve gave him 50 starts if I could’ve. Thank you for making things a lot simpler for me today Richard and I will definitely be referring this location to all my friends and family
Richard definitely gave me 5 star service
Richard was excellent helping me navigate the move-in process! Thorough!
Thank you, Public Storage for Excellent Customer Service!!!!
Rich gave us a 5 star service!! Excellent hospitality love the conversation and the help
Excellent customer service. Steven was very helpful and answered all my questions. The process was very quick and efficient.
Mr. Richard exceeded "ALL" my Expectations in assisting my accommodations!
Take it from me!! The staff is helpful we all go through things, but if you communicate with them they’re always do what’s right. Let’s face pay your bill on time you will be alright this is a business. They do business!!!
Honestly with my things being in storage has been the most nerve recking , scariest thing I’ve ever done. But I have to say Jessie is absolutely the best. She explained every step process, and made sure that I had a clear understanding before I left. Customer Service 10/10. Thank you Jessie! I can breathe now.
One of the best public storage places out there. Dani & Richard will walk you through everything and go above and beyond to make it a good experience for you to move into your unit. They took the time to ensure all my locks worked correctly and made sure I knew all the steps to get into the building and get to my specific unit.
Courtney was so helpful , she showed me everything I needed to do
I had the helping of the lovely tall woman , if I remember correctly her name was Courtnee with 2Es ,she made me feel very welcomed coming into my unit
Courtnee was a god send! I’m not sure how this location was running beforehand without her but nevertheless, YOU GO YOUNG LADY!!! Great service, professionalism and overall a DEMURE representation of your company!
Dani was great!!!!! Fantastic customer service & very informative! I’d give more stars if I could!!!
Dani was a joy to work with, she made everything so easy and I enjoyed the conversations we had!
Courtney was a good help today thank you !!!
Update:1/8/25...Thank you Courtnee for listening and resolving my issue. I had my unit broken into and the first party I discussed it with didn't take it seriously. Courtnee took action and got things resolved. I appreciate her.
They were so close to getting one star until Meghan came down to assist me. The unit was dirty and the lights inside didn't work. I called office for a broom and Meghan came with her pleasant personality got one of the lights going and helped to clean debris from unit. Most folks have to use storage because of life transitions some good/some bad but when it's the bad/overwhelming transition its great to have someone show you compassion
UPDATED BELOW.
First time using public storage space today. Anthony was quick, direct, and efficient. Feeling confident. Thanks for the help.
Updated 2024: The facility itself was updated a few years ago, and I've made use of the location since. Everything is very user-friendly, although they don't have enough rolling carts. I've since traded my old unit for an inside one of the same size and have been very pleased with the cleanliness and the lack of issues with my things and/ or other people. Anthony no longer works at this location, but the current employees have been pleasant when interacted with. The prices of the units went up for the first two years and the rest of the monthly payments have stayed the same since. The price will depend on the size of your unit. If you have a 10x10, expect some amount between 140-160 per month with insurance by the time the discounts stop. It's on the pricy side of things, but for the convenience and never having any problems, it's been worth it. You could always split the costs with a friend.
I'll add photos of the facility next time I go.
Heather was a pleasure to work with and helped me out in a really tight situation! She also has a very awesome personality!
Ari as always also helped me the same day! These ladies are awesome! They definitely need a raise as I used to work for Public Storage and know the hell these ladies go thru!!
Dani was awesome ! She helped me transfer easily with no problems
I unfortunately did not receive assistance several times within the first 30 days of having service. I was ready to completely part ways with the company but then received a phone call to get my problems and questions remedied. I spoke with someone in management, and it was a sincere human who seemed to truly care about his business and customers. I was shocked how genuine and charismatic he was, a rare find. He turned my agitation into understanding and was humble in his delivery. Because of his sincerity and wanting to make things right, my original review of 1 star is now 4. If the other interactions were with him, it would be an astounding 5.
This location is great, the units are clean and well maintained. I worked with Dani, she was really helpful and made sure I got the right unit for my needs. I’ve rented with several companies and this location of Public Storage is the best.
Dani was so helpful, professional, and made the process smooth and easy.
Ari was gracious and extremely helpful. Made my move very easy.
Ari was just very straight to the point , I had a real concern and she knew just what to do,she was very professional thank you Ari see you next month
I came in yesterday Monday to check my unit out. I had to come into the office where I was greeted by Dani. Needing her assistance I was able to watch her do a rental. I used to work for PS and I can tell you she hit every point in a rental. While doing so a customer became rude because he wasn’t being helped quick enough. She handled it with such respect and calmness. Customers need to understand that they have a job to do as well. She was so professional about it. I enjoyed the conversations we shared while she helped gain access back into my unit. Thanks Dani!
Wonderful Customer Service
Danny and Meghan are amazing very helpfull
Meghan and Spencer were extremely helpful and very informative
It's a wonderful place to rent
Enjoyed this check in…smooth and seamless…Dani was awesome
I’m pretty sure her name was dani. She was very busy when I walked in and handled every customer ahead of me with patience and was very professional. She is great at her job and made someone like me who isn’t familiar with the storage world feel comfortable getting a storage unit.
Dani is the best I thank God for her
Friendly people and clean property
To whom it concern Hope all is well. Ari, Was very helpful & Very Professional I'll truly appreciate That she'll be rewarded and recognize for her hard work Keep her in mind n it's time for her raise Thank you Have a great day ⭐️⭐️⭐️⭐️⭐️
Thanks for the help this morning. Always there when we need it
Great customer service ! I flew into town from Atlanta and they were super accommodating on my move.
Clean, mostly quiet, and easy access to storage units. 4 instead 5 stars because the inner doors don't really work with the app you have to type in your code
The staff are my fav. Always help me accomplish what I need & understanding.
Thank you Dani for your help and assistance with renting a space . I couldn't figure it out on my own through the website, so your patience with walking me through the process was greatly appreciated.
Dani at the front desk is an absolute professional. Patience, knowledge and leadership was front and center with dealing with my multiple storages. I get frustrated dealing with my own crud and she makes it so much easier. Thank you Dani.
. They have just what I needed, great customer service. Answered all my questions without having to think about it👍👍😊
Dani there was very helpful and knowledgeable in helping my brother get what he needed. Perfect location and safe for your personal or memorable belongings
Danny went above and beyond a customer service rep. I just wanted to let someone know what a great employee she is
I worked with Dani and she was literally the sweetest ever and so fast within our tight time frame ! She made my day so much less stressful :) we love you girl !!!!
They are very polite and work with me when im late and the techs tattoos are nice
Dani is WONDERFUL. SHE'S ALWAYS PLEASANT AND PROFESSIONAL AND ARI IS , TOO.
I was there because I have to move
One thing I will say is I have faith in management here. Less than 48 hours did I hear back from the district manager. He reached out to me about my concerns , I am so happy that there are companies that actually listen to good and bad , and to know that my concerns were heard AND they are being addressed ! You go James ! You’re a great district manager!
The late fee is extremely too high. Unfortunately, I experienced this mishap, but wasn't too pleased with the fees. The due dates should not be on the first of every month, should be on the day that you acquire the space. For instance, I aquired a space after the first of the month and my next payment was due on the first. To some this is not fair if you aquired the space a week before the first of the month and turn around a week later and pay again. I think this policy should be reviewed and changed.
All staff are amazing, rates are decent. Dani specifically has been great to work with!
Danelle was such great help when I came in !
The best customer service I've seen here yet by far!
Keep up the good work !!
Excellent costumer service! The manager Dani truly took her time to help me. I didn’t get that at the last place before I moved. She made the process easy. Will definitely be using them again.
Dani at the front desk was super helpful and was able to get me a unit for the price I needed. I like how secure the building is, you have to use a code or phone to get past every door and gate.
The ladies there in the office are more than helpful very polite
Public storage staff ...was great with their services...I was pleased especially at a time of hardship.... when you need your items special items Irreplaceable items protected.
Spencer and SID are the GREATEST
James at Public Storage was great and thanks so much for everything! Would recommend here!
I guess it's a cool place I've run a little spot in there and they make you pay for a lock and then they charge you $15 extra for insurance so the 43 Locker went up to $50 somehow , But it's still cool. Thank you
Your staff was great ..
V.ery helpful.
This facility has climate control, well lit spaces, and the employees are very helpful.
The young man who checked me in 9-22-22 was very helpful and showed me what I needed verses what I didn't, forgot his name but the best front desk worker ever 💪💪🙏
I really appreciateThe staff's helpAnd patienceThis is why I rate at 5 stars
Dani and Meghan are the best! They provide me with exceptional service and were extremely friendly!
Great customer service, easy online reservation. Helped change my storage unit with no problem !!!
Temp controlled, big dollies to help you move.
Thanks Dani for being a great help
Fast , easy! Great customer service. I got the exact storage unit I needed. They work with you amazingly when setting up appointments. The great thing is they call within minutes of making a reservation! I have been working with them for over 3 years and they have never failed me. I refer them to friends and family, even strangers. This place is the place to go! I love it!
From the second I walked in Dani was so friendly , she showed great customer service skills as well as very informative. I rarely ever leave reviews but she definitely def deserves the recognition.
Dani is amazing. Loved renting here. Definitely suggesting to other friends. Dani deserves a raise
Super clean and safe for my stuff in my unit!
Danelle is awesome! Works hard and is always smiling. Keep up the good work :)
Dani and Ari are great! Super friendly and very helpful.
Because of the area thus establishment is in and because there is an extensive amount of crime this place gets an extremely bad rap. AND they have adjusted their rates accordingly because of all these things. My unit along with 11 other ones got broken into and they have been and continue trying to accommodate me because of what happened...!