Heidi and Nathan helped me find the perfect space
Jamie was very helpful and informative. She helped me transfer my reservation to the right location!
Nathan and Corey were very helpful
Nathan and Joni
helped me find the perfect space
My minor inconvenience wasn’t worth leaving less than a 5-star review. The rental process is easy. I never spoke to a live person. Did everything online and it was easy with the step by step instructions. On move-in day I received my access code. Upon entering the facility, I found my unit, cut the red tags and opened the door to find my lock and keys for the unit. My minor inconvenience was the door access wasn’t working with my phone. There appears to be something wrong with the door itself. Everyone coming through was having problems with this, that day. There was a gentleman that came through and said he can’t help with the phone issue but he could prop the door open with a magnet while we move in. This did make it more convenient and we only had to man the main door to keep re-entering the code. The units and hallways were very clean and well-lit with energy saving lights, meaning the lights came on as you walked through and it sensed motion. Overall, I’m very happy with my choice to rent from here.
Jennifer was very helpful in getting what I needed.
Thanks you Angel is helps so much.
Nathan héroes me find the perfect Spaces
Angel was EXTREMELY HELPFUL, PROFESSIONAL and FRIENDLY! Made moving my units easy and a breeze!
Nathan help me get a lower rate
Yes Angel is the one to talk with.
Anthony was very helpful and polite and honest. I will remember you guys and tell all I know to everyone.
Nathan helped me find a space
Clean, affordable, secure and friendly polite folks at the counter. Can't beat that!
Jennifer did a great job she was helpful and aided and assisted in a professional manor
Nathan and Robert helped me with my unit
The staff were exceptional with helping us getting a storage! They even helped us determine what size storage we need as well as showing us what the inside of the storage looks like! Thank you so much!
Nathan and Robert helped me find a space it went smoothly
Eric (on site manager) took very good care of us.
Can control access with your phone. Large three story interior. The only downside is if you need to speak with a person it's going to be hard with everything being remote and I rented out a 10x10 but because there are bars on the inside of the units walls it reduces the space to more of a 8x8. I previously rented an 8x10 with a competitor which was more spacious on the inside. But outside of that the area I am in is clean.
Recently did business with this location and Eric was extremely helpful and knowledgeable about the issue I was having and he handled it very professionally and I certainly appreciate it. I recommend this location, very clean and a professional staff member named Eric thanks you for your services.
Jennifer and Eric were extremely helpful with getting my bill paid! Amazing service every time!
Good service great experience..Ask for Eric he is the best!!!
Nathan and Eric helped me with my space today
I don't know her last name but Jennifer S. Was excellent she did a wonderful job
Jennifer was extremely kind and helpful. I definitely appreciate her help!!!
Nathan and Triston help me find a space
Jennifer was very helpful and gave me information that no other person at public storage ever gave me. Great job Jennifer.
We rented a unit at the Independence facility. We were assisted by Nathan and he was very friendly, efficient and accommodating! He made the experience super easy and stress free!
Nathan helped me find a space
Nathan helped me find a space
Nathan helped me with my space. He was great.
Awesome good customer service
Sadie was excellent! Fast and knowledgable
Sadi was the best!! In and out of storage u it's all over the city and this was the best experience! Highly reccomend!
We just lost our home to a fire. And they helped us alot with their amazing prices and empathetic employees. I highly recommend them!
Property Manager is absolutely wonderful.
She went far beyond
Awesome company to work with! We highly recommend them!!
Sadie was great! She stayed after to help me complete a rental when I couldn't complete it on the website. When I needed to up my storage space, she made the transfer of units seamless and quick. i am thankful for her help and appreciated the attentiveness shown to accommodate a customer and their needs. The whole facility looked clean and well kept too. Would recommend this place for anybodys storage needs.
Jamie and codi are wonderful! They were helpful and professional and got us signed up for a storage unit fast.
Thanks so much for our storage needs. Sadi was fantastic to work with
Jennifer was awesome with service
Sadi was super friendly and was nice enough to tour the facility and gave several options... Clean facility, seems safe, but her personality was the best!
Sadie did an amazing job at helping me get into the unit that would suit me best. Also very friendly staff. Highly recommend :-)
Sadie was an amazing employee and helped us a great deal
Amazing customer service and support. I absolutely loved how Sady was helpful and respectful.
Jennifer is amazing, very helpful and great energy!!
Jennifer was very helpful in getting the lot fee reduced..
The property manager is amazing super nice super helpful can’t complain one bit
They are super friendly and very helpful. Christi was a real sweetheart
Jen went above and beyond to help me get in the right size unit and was informative about everything important!
Thank you Jennifer for going above and beyond for helping me today.
Have not had any issues yet except the main gate has mechanical issues from time to time. One time it would not close. Not sure if someone cut the cable or the mechanism that powers the gate was brojen.
Aaron done a real good job.
5 star service kind and caring!!! Jennifer is the best!
Jennifer helped me out with all the info and customer service was wonderful on 42 terr independence mo
I had great customer service from Xavier today getting my unit. I appreciate the service provided.
THIS PUBLIC STORAGE IS THE BEST STORAGE PLACE AROUND. I GOT THE MOST AMAZING CUSTOMER SERVICE FROM THE SWEETEST AND MOST HELPFUL PERSON. SHE DEFINITELY WENT OVER AND BEYOND AND MADE SURE ALL OUR QUESTIONS WERE ANSWERD AND EVERYTHING WAS PERFECT.. GREAT DEAL EXCELLENT STORAGE FACILITY AND THE GREATEST PERSON TO HELP GET OUR NEEDS MET. THANK YOU FOR EVERYTHING AND KEEP Up THE GREAT WORK!!! ILL DEFINITELY BE SENDING EVERYBODY HERE
Jennifer was awesome very very helpful and we got a great deal as well so very pleased with the public storage and Jennifer's five star service.
Ms. Jennifer was very professional and knowledgeable thank you
What a great first impression! Emily showed us the units available and was so helpful. Then we had the opportunity to speak with Jennifer and Tammy. Everyone was so helpful . We are so happy with them explaining everything we had questions to. Thank you ladies!
Aaron was extremely helpful and pleasant to work with! We just moved in, so this was a great start and first impression :)
Jennifer is always helpful’ and Kindfull
Jennifer was very nice and professional and provide wonderful information.
Jennifer helped me today and was absolutely wonderful!!! She was very helpful and kind :) THANK YOU 😊 I appreciate all the great information!
Jennifer was always very helpful and professional!!
Jennifer has helped me and my husband with finding a better storage for our things. She explained everything with me. She is totally awesome.
The young lady that helped us was very helpful.
Jennifer was great helped me get set up
Weekend manager(total forgot her name)was very helpful and patient with me and took good care of me
I just rented a new storage unit. I received exceptional customer service from Tammy in the rental office. Tammy was friendly, professional and very knowledgeable.
Thank you Tammy for a smooth transaction!
Jennifer has very great customer service. She made sure I had everything I needed to move in and understand all rules. Thank you Jennifer!
Best storage in independence Tammy was super helpful!
Thanks Jennifer from s Independence location for helping me with saving some money ..
inside units and clean , little high on my storage but overall it's decent 😜
It was a good experience and the person said just what it was and where it was. I'm very happy with my unit and the customer service I received.
The lady today who works on Monday is very polite and helpful and got me taken care of in a timely matter.
Fantastic service. Jennifer was great!
Jennifer was very patient with the busy morning and a lot of confused customers 😃 she did an awesome job
Jennifer was fabulous! Infomative, friendly, great service! She made it an amazing experience!
Jennifer was very helpful and polite sheade my experience one to truly share with others.
I got all my questions answered thank you Jennifer and Tammy!
Tammy was outstanding! She answered all my questions! She was respectful and very professional!
Jennifer was a great help today very polite and informative.
JENNIFER IS AMAZING AND SO HELPFUL!!!!!
JENNIFER IS SO HELPFUL IN HELPING ME SOLVE MY PROBLEMS, SHE NEEDS A RAISE?! PLEASE? THANK YOU 👍
MUCH ❤️ LOVE. PRINCESS NANCI ANDRIES AKA NANCI GRAHAM
Big shout-out to Tammy! Thank you for helping me with our unit and answering all my questions and going the extra mile for us as I'm sure you do for all your customers. Excellent service,and very helpful!
Tammy is very respectful and professional. She answered all my questions!
Jennifer S. Has demonstrated the true meaning of "customer service"! I left a message with a payment problem at the location my storage unit is at, she called me back within the hour, we discussed it, she called me back within 10 minutes to let me know it was taken care of. She is by far the nicest and most respectful person in customer service. Thank you!
Big shout out to Jennifer! She was so kind and helpful when I had an issue with my unit. Very generous with her time. Answering any question I had. I appreciate the great service she provided.
Jennifer was super helpful love the customer service
Tammy was outstanding and helpful
I was having an issue on a Sunday. The lady on duty was extremely helpful. #1196
Tammy was great and helpful straightforward and help get my needs met
Updated. Changed from a 2 star to a 4 star. I received a call based on this review from Public Storage. It appears the phone system for all of customer service. I still couldn’t reach someone when I needed to. However, they took time to call back and make sure it got resolved. That’s good customer service. Not many companies doing that these days IMO. Thanks PS for the follow up.
I’ve tried multiple times to call the office. The phone rings once and then nothing, no additional rings and no response. It’s hard to do business with a company I can’t contact.
Jennifer helped us find a unit closest to the entrance and for the best value. Thank you!
Tell me was wonderful OK you said posted
My morning my mistakes, I needed a switch on a unit switch for maintenance reasons thought my day was wasted. Ms. Jennifer transferred me with quick ease and understanding.
Jennifer is a 5 star employee/ manager at the Independence location at 13610 E 42nd terrace, Public Storage. Jennifer is professional, helpful and efficient. Thank you so much.
Christi is the best!!! I thought the whole storage process would be awful but Christi has the best personality, she is so cheerful, positive, personable and encouraging - some of the best customer service I’ve ever had!
Jennifer was excellent, and very helpful at my location. Thank you Jennifer 😊
Tammy was extremely helpful I'd recommend this place
Jennifer is a Quality professional
Ms. Tammy, at Public Storage in Independence, MO., is an AMAZING person. If you ever need Storage, make sure to stop by. Great job!
Ten 💫💫💫💫💫💫💫💫💫💫!!!
Easy place to deal with the management, specially Tammy
Tammy and Jennifer were very very helpful. I lost my keys and they gave me great advice with step by step instructions. Love them !!
Tammy was such a great listener and an amazing manager
A little high in price
But so far so good 👍 😌 👌
I downgraded to a smaller unit. Jennifer S at the 13610 E 42nd Terr S location in Insependence was very friendly and helpful. Ahe showed me a couple different units and helped me choose the best one foe my belongings. Thank you Jennifer S
Great storage units! They have both climate control and outdoor units. Rented a unit and have had it for 5 months now. My rent is supposed to go up $20 extra dollars starting the 1st of this month. I think I will search for a more reasonable affordable place as I don't have many items stored there. I was satisfied with the price before this new increase.
Very nice. I like them. Also, the Customer Service Representative was very knowledgeable about her products and guided me through step by step until it was solved. Ms. Joy was also a very pleasant person to talk with. She's a keeper that the Company should value.
Had some issues with my unit, but Mary was so helpful & kind!
Interesting place. I have not used a storage facility in this format before. The place is clean and very well controlled for access. This is a temperature controlled environment which was an important requirement for us.
The ladies was very friendly and helpful
Kornelius was very helpful. Each and every encounter we had. Thank u so much
Kornelius was so helpful and made my storage experience great.
Cornelius was awesome and helpful as always.
Kornelius and Amanda we so polite and helpful! Would definitely recommend them
There are many great people throughout history... Lincoln, Oppenheimer, Gates... But Amanda and Jennifer at the 42nd & Noland location have done more to help me than any of those clowns! I have been to the mountain top of customer service and, should I die tomorrow, I die a satisfied man.
If I could have given more than 5 stars, I would have. Kornelius has done a great job communicating with me, working with me, and taking me through every step of the process, For that I am grateful!
Kornelius was amazing explaining everything in full details. Thanks
I've been a tenant with Public Storage for over 7 years and actually not even at this location... but I came to this location with questions and concerns and this manager"Kornelius" is very professional very helpful very knowledgeable....good vibes!💯 He helped me work out a situation that helped me to save money and that was great! Kudos to you Kornelius job well done 👍😘
One of the better places to store your things.
Kornelius was very helpful & knows his information
Cornelius is very helpful!
Very easy and very reasonable on price I would recommend it to anyone who needs storage!
Kornelius and Amanda are really great people. My van broke down on me on a visit and they were really cooperative in my time of need. I know they could have told me to vacate but they understood my problem. They are really a great asset to the facility. I just wanted to say Thank You for being great people.
This was my first time renting a storage unit. Everything went pretty smooth and didn't have any problems. Just followed their instructions. I did have a little trouble inserting the cylinder lock. But I just looked at another door and figured it out.
Kornelius is the best and makes my reservation easy to navigate. He is an asset to your company.
Can ya'll please put a restroom in that we can use while you are there. Even a Johnny on the spot would be nice even.
Kornelius is great! Thanks your great customer service!
Kornelius was such a huge help making my storage experience wonderful
Kornelius was an extraordinarily competent representative of Public Storage. The kind of employee that every corporation would want. Thanks Kornelius!!!!
Katherine was awesome! Very professional and very friendly!
I enjoyed working with Katherine at this site. She made everything so understandable and easy.
Katherine was was extremely helpful, very friendly, and walked me right through the process of getting my unit rented.
Great place to store your stuff.
Cornelius couldn’t have been any nicer and more helpful, he showed great patience in explaining the fees… He made the signing up and renting of the unit a breeze. Could’ve been any more happy, great price too.
Kornelius is amazing!!!
He is a consistent professional and courteous. Made the whole trip from Leawood KS to pay my daughters storage unit worthwhile. Get that bonus you deserve young man.
Katherine was a huge help in getting a unit for me
Great service wish there was more than 5 stars
Kurnelius was very helpful and very good customer service skills
Kornelius was very helpful and super nice!
Very clean and well kept. I will say though that that people are not friendly though than they are rude to you it hurts over there burdened by you they only feel welcome there when you need their assistance or have a question to get answered they charged me and put a lock on my unit and charge me 49 plus another $79 to get taken off and I had Auto base set up and they were taking it out of my account with no problems and it was their mistake they didn't take December's out because there's nothing wrong with the amount or the account or anything in my bank and it was their system that big likes you to take out my December payment to there for some January they had done already put a lock on my thing and I think that that is a little rude because it was not even barely over 30 days and they didn't take it out of my account and I didn't realize that they hadn't because I mean it's just generally that something is automatically been done so I would say that yeah they do come Jack you around Monday again price is in the way they handle their business and do things too rude to explain I prefer to do the other public storage in alpha Longview it's it's much better
Prompt courteous service gave me all I needed info wise to help me get my job done.
Nice facility... Secure, spacious units!