Was out visiting my unit today ran into mr. Paul and mr. Tuttle they were both very helpful, very nice gentlemen.
Stacie was just a pleasure to deal with! Thanks
Jason was extremely helpful and great to deal with.
Outstanding customer service! Thank you Jason
Rented a new unit. Halfway moved in. Door stuck open. Customer service says it takes 72 hrs to send someone to close the unit door. They told me i can leave my belongings here with the door open. Asked me if they should call 911 for the emergency after hours. Customer service (if you can call it that) is only for renting units. Maintenance non existent after you've paid them the rent.
Update: I asked for a new UNOPENED lock and key as the one I bought from them was not packaged. When the came to fix the door 22 hrs after it got stuck open, they gave me another lock and key which was also not secured. I put the lock on the door and left to buy my own padlock from a hardware store, and when I returned the lock was gone and they took rat poison out of the locker and sprinkled it around the outside of my storage unit.
Storage place was clean and well maintained. Have to go to Ocala to do all business as no one is at the storage places. It is inconvenient but the young man there is very knowledgeable of his job and is alot of help. He is super at calling back if there is a question. The auctions are very well organized, and rentals made easy.
Rob Hance is awesome and is doing a great job taking care of the property! We are big fans of his great attitude and awesome work!
The care person, Rob Hance, takes great care of this property.
The service was excellent.The space was clean and perfectly prepared. We received.
Two follow up calls letting us no how to use the kiosk up front as well as ensuring that we had the correct code for the gate. My only concern is the sinkholes forming in the back that make me worry that it may affect the integrity of the road or the building where my stuff is.
Very helpful, patient and good attitude! Represents the Company well! A keeper!
Pretty good storage place —only complaint is the road is bumpy, but I’ll still give it 5 stars ⭐️⭐️⭐️⭐️⭐️
Stacie Collins is super sweet, pleasant and knowledgeable. Before her I was spoke with different people and wasn't able to get my questions answered. She was able to answer all of my concerning questions and helped me with the sizing. She also help me with viewing and reserving my units. Since, this location is self service that was most appreciated. She guided me step by step through the process and made my experience so uncomplicated. She really turned my experience around. Beyond satisfied with how everything turned out and I am very happy with my units. Tank you so much Stacie.
10/10 would recommend
Automatic gate to enter & leave requires code to open or close gate. Units secured by your own lock.
Person I dealt with Chris Lord was very nice and respectful. I would recommend going to Chris for any questions or concerns. He answered all my questions for me. Thank you for your kindness.
John was so patient and helpful With finding what I needed.
The manager was here and very kind and helpful . I will rent from here in the future
Convenient and easy to get in and out. No issues
Amazing staff. I think his name was Manuel he had a Spanish accent he was very nice and explained to me how to rent a storage unit and how to go about it. He was kind, listened to all my concerns and was very knowledgeable about his job. He answered my questions great customer service I know my things are in good hands here. I asked about cleaning and maintenance and he was patient with me because I talk a lot. Thank you for your time Manuel.
This public storage was a joke. I bought a storage unit off of a website. I went across town to Bellevue paid for got a code to get in. The gate in the code was wrong. I called their company they couldn’t help me. The property manager would not answer her phone or callme back so then I couldn’t pick up my stuff.
So mad I can't even explain it. You guys made our account with someone else's info and took our payment then causing us to have to purchase another one and still no refund for fraudulent payment and inconveniences)s!
It's not temperature regulated, plus does not have any light
Hands down best customer service! Megan is so pleasant and made my experience more than a place you store your stuff. Very clean and well organized process.
Mike was extremely helpful with my pre-move in paperwork
Great service, very polite and respectful
Excellent customer service 👏 and her swift response was greatly appreciated.
Mike. A, went above and beyond working on a deal for me after his company computer took a dump. Will keep my buisness here.
Excellent service and clean units, representative took the time to talk to me and advise me what unit and location would work the best for me.