Mario helped me move out of my unit so I would not be charged for next month great storage facility!
crystal has been such a great help with helping me with my rental and answering the questions i had, even came to the rescue when i was stuck outside the building door leading to my unit she helped me get my code for it. truly amazing, THANK YOU.
Great place! Mario was very helpful.
This is a great place for storage. Unit was nice and clean and Mario made my process very nice and easy. Thank you again Mario!
Manny help me find my unit and how to use my code. Kept forgetting to use * and # ty Manny
very informative and helpful
Ebony was very helpful. She was kind n patient with all the steps I had to make to secure my unit. She made it painless.
Alicia was very professional and knowledgeable. Pleasure to work with. Thank you
So far so good. Stacy was helpful over the phone and was not pushy. She made the rental process easy.
John was very helpful in answering all of my questions
John was helpful and found the rental I needed for my parents.
Janet was very friendly and most knowledgeable and helpful. It was indeed a pleasure to have met her. Janet is indeed an asset to your company.
Bethany was fun to work with. Knowledgeable, and very helpful. She made the process super easy.
I am grateful for this place, but I wish it hadn't gone up in price!
No customer service unless your willing to wait 48 to 72 hours.
Trying to contact a real live human being to tell them I have vacated my storage unit. Got the proverbial run around about going to their useless website to chat with a live agent. What a joke. I am done with my storage unit. Don't bill me. I am paid up till Oct.3.
At this location they seemed to be easy going unlike other Public Storage facilities ♥︎
There is mold all over our stuff in our "climate controlled" unit. For $150 a month, that's pretty upsetting.
Update: After moving all of my stuff out and vacating the unit, I STILL received a bill and a late fee. And of course, I can't get ahold of anyone since everything is automated or virtual.
This place scams you and I had mold on all my stuff in there temperature control unit I rented. In Ocala Florida Then said after years of being with neighbor storage that they cant cover my stuff ?? But you took over neighborhood storage and all of it's clients, collecting my rent every month so far but claim I didn't have there new insurance policy???Buyer beware, this company isn't neighborhood storage and won't treat you or your stuff with simple respects. Oh and if you miss your payment by 20 days , they are already ready to auction your belongings off??? I was with neighborhood storage for 8 years and when these people took over it went from bad to worst!! My review is Go elsewhere if you can!! I'd give him a minus if I could instead of the one star!!!
The staff at Neighborhood Storage is top notch. I had the pleasure of working with two individuals trying to rent a storage unit for a couple weeks while traveling through Ocala. I sadly can’t remember the first guys name and that doesn’t take away from how awesome he was but the second guy Rodney was nothing short of amazing. One of the best customer service experiences I’ve ever had. Rodney made sure that everything was taken care of and that I was extremely satisfied. This guy is the model of what employees should strive to to be. If you are ever in need of storage in or around Ocala call Neighborhood Storage and ask for Rodney, you won’t be disappointed.