Very, very good customer service
I was moving stuff into my storage and Jason handed me some water and checked to see if everything was good. Nice place
We were unloading our truck and Jason stopped by and asked us if we had any questions or concerns, offered us some bottles of water, good thing because we had nothing left to drink very hot day! He was extremely pleasant and kind person. Unexpected level of customer service! 10 stars!
I was unloading my truck , Jason came over and asked how everything was, asked if I had any questions he even offered me a bottled water. Jason has a great attitude! very professional, polite and knowledgeable. The best customer service I’ve experienced in a long time! I definitely recommend Public storage.
John was able to provide me with a few options and help me find the perfect sized unit.
Jason was extremely polite and knowledgeable, answered all my questions and took me to my storage space. An extremely clean storage facility ! Fantastic customer service! I highly recommend Public Storage
As someone who has too much stuff, I needed a new storage unit ASAP. Our family found one online and proceeded to reserve the unit. As we were completing the process, a young lady called to help us complete the rental. My goodness, we could not have asked for a more pleasant person to help us. Trina Rene, not only aided us in the rental, but met us at the unit to make sure it was clean and that the lock was on site. Talk about above and beyond!! We are very grateful for a wonderful storage rental experience.
Trina was an amazing help with resolving issues I was experiencing with renting a storage unit. Her patience, understanding and professionalism on addressing my concerns after three days of being shuffled around from agent to agent. She took ownership and resolved my concerns directly. I know who to ask for in the future if I need help.
Ebony is extremely pleasant over the phone and willing to answer all of my questions and help any way she can! The location is clean and well kept. I’ve had zero issues here. Thank you!
I checked out several other storage facilities in our area and have been very pleased with my choice. We recently had 2 hurricanes that went through the area, and Randy made sure everything was in order before and after the storms passed. I oftentimes see him going through the facility, cleaning up, and making sure everything's in order. Stacie has been an absolute joy to work with and has helped me anytime I had questions. They communicate very well with email, and I really appreciate the App for accessing the facility. I've received communications when they were going to be shutting down for the storm as well as anything else that would be important for their customers to know. If the app stops working, you just need to uninstall and reinstall, and it has fixed it every time. It even mentions that within the App. I'm very glad I found this facility, and I appreciate everything Stacie has done. Her customer service is a big reason I have recommended this facility to friends and neighbors. I look forward to being a customer for a long time.
Bethany was Very Helpful and Kind and Professional
Yanique was awesome with helping me out with my issue, showing concern and exceeding all expectations!!
Alisha that worked with me and found the one on Lake Weir Blvd was very helpful. Moving my GF's stuff from Orlando so she worked with the dates. The only negative is more of a company thing and that is the storage place in Orl provides small flatbed carts to move your stuff in and out.
The one on Lake Weir in Ocala did not have an office it had a machine! Actually, it worked out great. The unit I'm renting is in Summerfield. I stopped by to make a payment and there was no one at the office. On my way to Ocala I saw this one. I stopped and they have a machine! I was able to make the payment. Very happy with this system.
Rented a 10x20 unit. Signed the contract and moved in June 3rd. Moved out October 2nd. They want to charge me for the whole month of October.
Edit: Issue has been resolved, they waived the charge. Other than that it's a nice clean unit and easy to access using the mobile app.
Updated review. It appears Public Storage management DID take care of my request. Thank you. It's just no one contacted me to inform me. You can never talk to a local live person directly. They have red tape. Knocking a star off because of that.
Great customer service. Very straightforward.
They were there for me and made it easy when I needed storage in an emergency I dealt with a female employee one time who needs retained. She was extremely rude and argumentative. My blood pressure went sky high dealing with this person. No one ever deserves to go through that especially when you're already in crisis. Luckily Meagan came along and saved the day. After working with her from then until my time closing the account it was a pleasure. Meagan you are awesome and made a bad situation better......On another note the place they use for insurance is putting me through some unnecessary grief but I won't go deep into that. AGAIN MEAGAN YOU ARE AWESOME!!!!!!
I ended up not needing the unit after renting it. Mike was right there making sure my cancellation was processed correctly.
Due to my mom's passing we were in a rush to get her place cleared out and so we had to get a storage Mike with Neighborhood Storage was professional and excellent in helping us execute and quickly getting us a place to store her belongings thanks so much Mike
Nicely maintained and the restroom was super clean! Thank you!
The customer service agent Ma that handled my situation today was very professional and was very courteous.
Awesome service, felt WELCOME
Wonderful, friendly, professional staff!! Everyone I have spoken with has been very helpful and great. I would recommend storing your items here.
Rodney could not have been more pleasant, helpful and knowledgeable. He was super friendly, knew the area, knew the various locations and helped guide me thru making my choices. Once he learned it was my birthday and we had recently moved here from San Diego CA, he was super helpful with referrals for local services, restaurants and things to do with the dobies... also wishing me a most happy birthday! Efficient, resourceful and professional! Good first impression and you only get one chance to make a first impression! 5 Stars to Rodney!