On a recent visit to my storage unit at 310 NE 25th, I encountered difficulty accessing the climate controlled area where I rent a unit. The app wasn't recognizing my location and I struggled to gain access. Initially I tried getting help at the kiosk at the entrance to the facility. The first person that popped up on the kiosk hung up on me and the second person was not able to provide me with any helpful information to allow me to gain access. I was extremely frustrated and was ready to leave without being able to accomplish what I came there for. But then, God sent me an angel named Paul Hookey. He was so kind and took the time to personally make sure I could get into my unit. He really cared and went above and beyond to help me. I am truly grateful for his support! Thank you again Paul! I will always remember you and the kindness you gave when I needed it the most.💜
Wonderful experience, . Two young ladies were on hand and so super willing to help us with a lock that we couldn't open. They were wonderful, cheerful and super helpful. Their names were Mary and Yanique. We also want to put in a good word for Trina, she is always friendly and cheerful no matter how hectic it may get. Thank God for these ladies and their position in their jobs that make things so much better for us.
Easy and affordable. Lady on the phone was nice
I had such a great experience working with John at Public Storage. He was friendly, patient, and made the whole process simple and stress-free. John took the time to answer all my questions, explain the options clearly, and help me find the perfect storage unit. His professionalism and positive attitude really stood out. He made everything easy from start to finish. Highly recommend working with John if you’re looking for storage!
I had an outstanding experience thanks to the exceptional management of John Dozier. From the moment my call was answered, John was incredibly welcoming, professional, and attentive to my needs.
The grounds are clean, and the property looks great, Rob's doing a super job.
Servicio excelente y espacioso y limpio
The best services nice and clean space and accesibilid 🥰
Thanks John for all the help finding a unit.
Yanique provided exceptional service with our rental, thoroughly explaining everything, taking her time, and demonstrating a high level of understanding. Her assistance was greatly appreciated.
I had a positive experience with Yanique a few weeks ago when I called in to rent a unit. She was knowledgeable on all the questions that were asked, and she took time to explain everything. From the interaction I had with her I can sense that she likes what she does. I give her five stars ⭐️ ⭐️⭐️⭐️⭐️ for a job well done.
Easy to purchase, easy to access, very helpful when you have to move. Thank you Public Storage.
My experience was great Bethany Beaty was a wonderful help and did a great job showing the units and helping me find the right fit for my needs would recommend this place 100%. She did a great job and I'm very pleased with everything
Professional, thorough, and just plain nice. Glad we picked them for helping us out!
Yanique was very helpful to me today. I had some confusion with my unit and she took me to the kiosk and helped me to sort it all out. She even helped me to fix my phone ringer so my family could reach me. She's the most helpful employee I've ever meet and I would recommend Public Storage to my friends and family.
Bethany was a wonderful help to me!
Came immediately and opened the unit after we lost the keys. Very nice. Manny
Manny and Chris were absolutely amazing with helping me get the lock to work in my unit! Thank you!
I got a flat tire near Public Storage and Manny helped me by changing the tire! Public Storage clearly hires stand up people and I appreciate Manny’s help. I would recommend Public Storage.
Bought two storage units on an online auction - process was fast, easy and profitable! Staff was friendly and the place was CLEAN!
Very convenient facility. Friendly and helpful staff thank you Stacey and Angela!
Great customer service. Mike made everything super easy and the rate was competitive for the location!
Online rental went smoothly.
Fast and friendly service. Would definitely recommend
Megan went above and beyond to make sure that I understood exactly what was needed. She very patiently answered all of my questions and clearly explained the dates and amounts due. You can tell that she has genuine heart for customer service and cares about the people that she serves. Beautiful experience, 10 out of 10 would recommend.
Good service, patty is great!
It was an interesting experience. Filled out all the paperwork, had to fill it out again, but all of the folks that helped were absolutely amazing. Took a while to solve all the interesting problems that cropped up. but I got my unit. And I'll say it again not only where the people helpful, they were amazing. Good place to keep stuff.
Clean , bathrooms, no bugs despite outside unit and owner at this location is especially sweet !
Was treated with patience, respect and kindness.
Excellent customer service and extremely helpful.
I highly recommend Neighborhood Storage. Angela Britten, was very helpful, very knowledgeable and excellent in Customer Service. All of my questions were answered, and she helped me in figuring out what size unit I needed. Thank you Angela!
Mike did a fantastic job, started with an inquiry and ended with a storage unit. Everything was done over the phone and through e mail. He steered me through the process, fast and painlessly. This is the second unit unit I have rented from Neighborhood in the past couple years. I had a good experience both times.
I called in to lease a unit and was being helped with Mike A. He was great he answered all my questions and made it as ez as possible. Thanks Mike .