Since the first day I rented a storage unit here, the customer service had been atrocious. I could rarely get anyone on the phone, the office was often closed, and when someone was there, it was clear they didn’t want to be.
I’m pleased to say that because of ANDREA, my entire opinion has changed. The facility itself was always great; it was the customer service that was lacking—until now. Andrea is a breath of fresh air. She brings great energy and truly completes the experience here. Excellent hire. She’s a rockstar.
Love this location! I was helped by Ruah and she was efficient and answered my questions. I got exactly the right size and storage for me. I didn’t have to wait long. My experience was good! Ask for Ruah if you visit this location.
Ruah is the best! Explained everything and set up my account in less than 15 mins.
Gina was great great service at this location
Gina was outstanding ty so much for the great customer awrvice
Gina was a huge help she answered my question I had and she is definitely does take her job to the extra steps
Ruah was fantastic! Very pleasant and informative.
I rented a space for my mom about a month ago and I highly recommend that you come see Cardia, she was extremely helpful, showed me different sizes and prices for a storage unit, she helped me find the perfect size storage with the best price. Her positive attitude made the experience a lot better she made everything understandable and Made sure I understood everything she was saying. I can definitely say that I am satisfied with my storage unit and definitely will be back.
i called to inquire about a unit i had alot questions because its my first time storing but Cardia made everything very easy and understanding of my many questions an concerns
Gina was such a help very friendly
Gina was great with great customer Services
Cardia (sorry spelling) was first class! She was extremely helpful, friendly and answered all of my questions. Thank you so much for making what could’ve been a stressful process a smooth one.
Cardia was so awesome!
Made everything easy and helped me thru every step! This is your place to go for storage.
Excellent, very easy, practical, and without bureaucratic paperwork.
Cardie was incredibly helpful and made my first storage rental experience excellent!
Cardie was incredibly helpful and made my first storage rental experience excellent!
I was at the Public Storage today and needed help on renting a Unit and was very satisfied with attended that help me which her name is Judith, she was very helpful appreciative and very curteous, I enjoyed working with her.
I have been trying to get into this storage unit for a year now no lie and ms.Selina was the first person to actually accommodate me,help me get a unit, patient in helping me find the unit even while her computer was down. I'm beyond greatful because she just helped me in my personal life in a way noone would understand. She definitely deserves a raise! Thank you so much and I hope your hard work is recognized! Thank you , Thank you,
Selina was awesome and helped me immediately!
I had the greatest experience with Kat at the front desk of the Public Storage Unit in North Palm Beach. She understood what I needed to have done regarding my storage needs and went out of her way to accomplish that for me. Great management with Benjamin Berg and other staff at this facility.
Had a move out move in day today lachandra was an excellent help.. got us into the unit we needed with no problems. She was very busy as it's the end of the month and still managed us with no worries! Pump organ for sale!
The area managers very nice. I think her name was Linda. She’s great. She goes over and beyond.
Selina Helped me secure and rent a storage space she was fantastic answered all my questions showed me the unit and got the best rate definitely ask for Selina 5Star Assistance! Thanks
Property management Brittany is doing an excellent job helping settle into a storage unit thank you
I just had an interaction with Brittany over the phone and in person to handle my payment. She was very professional as she worked with a customer on the phone and then handled me. It was a positive process.
Brittany was very friendly and knowledgeable!
The customer is amazing Sophie she was very helpful and understanding
Brittany was pleasant and very helpful. She took the time to show me the unit I was leasing so could see how far it was from the entrance.
I recently had the pleasure of working with Brittany at Public Storage, and I couldn't be more satisfied with the experience. Brittany was incredibly helpful, professional, and friendly from the moment I walked in. She took the time to understand my storage needs and provided the perfect solution. The facility is clean, well-maintained, and secure, which gave me peace of mind about storing my belongings. Brittany's excellent customer service and attention to detail truly set this location apart. I highly recommend Public Storage and Brittany for anyone in need of storage solutions!
Miss Kat was amazing! She helped us right away got us in our unit without hassle or trouble. A+++ PLEASE COME RENT HERE!!
The property manager, Lisa is absolutely rude and vindictive. Since October 28th I have been trying to receive a new lock. I went to this location multiple times (during opening hours ) & saw the manager Lisa twice. Both times she ran to the back room. Lisa then purposely closed the blinds while I tried to talk to her. I’ve called multiple times (corporate and store phone) with no response from this manager. After not being able to access my property, Lisa left a $75 cleaning fee that I had no control over. Latasha from the Blue Heron location drove all the way to North Palm Beach to give me a new lock. As we entered the office I observed Lisa in the back room isolated with a dog barking. Nonetheless, Latasha was very helpful and extremely nice. This company needs more helpful employees like Latasha!
Lisa is the best manager very kind and helpful! She keeps the property looking great! I don't know what they pay her but she deserves a big raise!
Lisa is the HEART and SOJL of this company @ the 401 Northlake location, and they would be nowhere without her. Kind, informative, patient and accommodating. LISA is the BEST!!!
Betty was very nice and helpful. She assisted me in all parts of the rental. Thanks so much for the great customer service
Ruby was excellent thank you!!
Lisa was amazing, friendly and kind ! She was a pleasure to work with and made it quick and simple to get a storage unit. I had a wonderful experience
Nice, clean facility. Above and beyond customer service from Lisa.
Lisa is awesome! She is so helpful and is readily available for any questions I may have. The space is always clean. I feel very safe leaving my items with this Public Storage space. There are always trolleys available which is very nice. I would recommend this place to anyone!
Lisa is so good! Anytime we had questions she was quick to respond. If she wasn’t able to answer the phone she’d return my voicemail rather quickly. Such a great person she is!
This Place is amazing. Miss Lisa does an excellent job of keeping the area clean and her tenants satisfied with their care and has excellent customer service. I highly recommend coming here and storing your stuff.
Excellent storage facility. I highly recommend it. We had a unit at this location for 3+ years. It’s well managed and well maintained. Great customer service, too. The property supervisor, Lisa, is both knowledgeable and friendly. She’s been extremely helpful to my family throughout our time there. On top of that, the more recent upgrades to the flooring, lighting, walls/paint, AC, and roofing have made the site even better!
Lisa and Ruth are very kind and helpful. You’ll be in good hands with them and it’s super clean too!
We have been renting from Northlake Public Storage for over a year and have found every interaction with manager Lisa to be positive and helpful. This location and the excellent customer service are the reasons we don't look elsewhere. In addition, the prices and location are reasonable in comparison. I think you will find that this location fits all your needs.
We are so happy with Northlake Public Storage! Manager Lisa is helpful, friendly, and keeps the area clean. She worked with us when we realized we needed an additional storage unit. The facility has gotten a new paint job inside and out. Most of the flooring has been redone, too. The night time lighting looks brighter, which is good for security. We are really happy with the awesome customer service. The location is great. I highly recommend the Northlake Public Storage facility.
Lisa was super helpful and extremely courteous. Pleasure dealing with her. A+!
I always received a wonderful service and help from Ruth and Lisa
The best person to assist you
They are super nice
I will give them 10 starseach
Lisa is a fantastic property manager, what a gem of a personality. She has worked hard to help me with my storage unit, going above and beyond in the worst of circumstances. Lisa has earned my respect and gratitude.
Lisa is great, she made everything quick and easy.
Lisa who is the Property Manager at the North Palm Beach location is amazing. She was very accommodating from the day I first stepped foot into her office until I emptied out my unit. She was very thorough and provided great customer service. Also, everyone that I happened to speak to in the hallways always spoke very highly of Lisa! I never had any issues with my unit and I know that I will be back in the future!
Just ask for Lisa. She's the best Manager ever! Thank you!