Elle is the absolute best she personally helped with with getting a new lock because I lost my keys and was so kind and helpful in my stressful situations, said she would personally drive to the location and drop my lock keys off (sorry if that gets you in trouble but ) all my Christmas decorations are in there and my ex lost they keys . So thank you to Elle 🩵🩵🩵🩵🩵🩵🩵🩵🩵
Elle was great! Helped me out with my rental space! Great support! Keep it up!
MOD Ellie was very Helpful when I arrived for information on a storage unit
JOSH is truly amazing and I cannot wait to start moving my stuff over to store with them soon😁
This place was my saving grace! I needed a place that was hassle free to store my RV and i was helped by Elle. She is super professional, attention to detail and very empathetic to my need for urgency. Anytime there was an issue with my vehicle, it was always clearly communicated. Highly recommend this site!
If you ever need a storage the one on 19th Ave and Union Hills is great. Talk to ELLE cuz she amazing. She really helped me on what I needed. I recommend you go there and meet her. See for yourself.
The best service ever from Elle.
Moving has its challenges but the office manager at this facility went above and beyond. Helping us with move in dates that kept changing and the need of space changing.
Angie helped us when the person at a different location rented our unit when we had a reservation. She was kind, helpful, and efficient. She offered superior service to us when we were in a pinch to rent a new unit.
Ellie is AMAZING! Amazing customer service ☺️
Taylor was super helpful very nice and very knowledgeable and also answered all my questions Thank you !!!
Elle was so helpful and very pleasant to work with. If you want a courteous and positive experience with your storage needs contact this location.
Taylor was SO helpful and went above and beyond in getting my wife and I set up with a storage unit. We realized after purchasing a 10x5 unit that it would be too small, and Taylor helped get us squared away with moving to a new unit.
Elle was awesome and most helpful with my billing
Elle was fantastic to work with. This was my first time renting a storage unit and I needed a lot of guidance and had many questions. Elle was patience and super pleasant to be with. Her knowledge and professionalism gave me the confidence I needed to trust this Public Storage. (16001 N 28th Ave). Thank you.
Elle was helpful and a delight
Taylor was theee man of the hour hands down!!!. Taylor is the best property manager here at this location. He came in on his shift and got the job done.It was a mix up with the storage space. There also was new charges on my credit card he figured it out explained to me. He apologized for the inconvenience ,corrected the problem. Got me in a storage. I am here now unloading. Thank you Taylor for the amazing customer service skill you displayed today. Thank you thank you for an amazing job.
Elle was professional and efficient. The move in process was easy.
Excellent staff!! I can not say enough on the positive vibes they gave me to keep going on moving what I had to. I appreciated all the help plus clean cool restroom. I have used storages here many years off and on and I would hesitate to go elsewhere. Thank you Elle & Taylor!!!
Shout out to Ellie at the front desk at this public storage. she’s a rockstar! Great location. Super convenient access to I17. Secure storage. Helpful staff. It’s been a good experience each time we’ve been here.
I just want to say that I give major kudos and thanks to the kindness, professionalism and friendliness Ms. Rosie shared with me!..I just want to give her a super big shout out and thank you for being that awesome! I hope that your team is excited to have you onboard!!
Janet was very helpful and professional we will definitely come back to this place when needed Thank you for your awesome service Janet
I bought a storage unit at auction and the facility was closed when I got there. I went to another public storage nearby and thankfully he was able to help me so I didn't have to come back the following day..saving me from having to make a 100 mile trip! I am so grateful...I'm so sorry I can't recall for sure ur name now ..only remember it starts with an n...pls forgive me.. you were amazing and I really appreciate all your help!! Highly recommend!!
Hunter and Elle were very friendly and courteous. They are great employees!!
Elle was a wonderful help with getting a new space to help consolidate and she also helped me understand how the contract works and I know I can count on her if I have questions that need to be answered very knowledgeable
Elle was a great help getting me additional help and unit. She was awesome
Excellent customer service support. Exactly what I needed. Very clean, convenient, secured facility. Price is reasonable. Text message sent to me from property management, extra special care matters thank you for everything. Great storage facility, highly recommend it for all your needs. Very pleased with the whole transaction and interaction!
100% recommend this location. Melissa is amazing! She made the process easy for me and explained everything in detail, answered all my questions and made me feel welcomed and cared for.
Thank you so much!!!
I took a friend into this facility looking for options for the end of this month. Melissa was incredibly helpful and knowledgeable even though we weren't renting today. Thank you!
Stopped in for information about using your facilities and found a wealth of information from Melissa. She was a breath of fresh air. Personable and knowledgeable in equal measure. We will definitely weigh that in our decision.
Lisa is great !!! Helpful and friendly. Best storage place I have ever used !!!
Lisa was so helpful and so attentive. She went above and beyond to help us change units at the last minute and give us a great deal. Highly recommend
The customer service person, Lisa, was a wonderful help to me. She deserves 5 stars. Public Storage has acquired an asset with this young lady.
Thank you Lisa and Public Storage.
Lisa was very helpful and extremely knowledgeable. She got me all set up very efficiently. I appreciate her.
Elle was great and made things very simple for me. Highly recommend this location.
Laci definitely gave me 5 star services
I would recommend this location to anyone renting. Elle and David were so personable and friendly. They both went above and beyond to help me. Truly was a Blessing to go into this location upset about my stuff heading into auction and made a payment and I still left smiling and laughing because those two made me feel better and confident about the situation that i will get it all covered! Thank you both ! God Bless , Jesus Loves All (:
Elle was able to help me when I really need it. She is the best. Thank you so much for your help! Give that girl a raise..
Elle was so helpful with renting and find what I needed.
The storage unit from Jared at 19th Avenue and Union Hills he was so nice and helpful finally I moved in and I met Emily she is wonderful and I decided to upgrade my storage because I got it too small one but they're wonderful there and it's clean and Emily I just can't say enough about her she's just a sweetheart
Great experience and customer service love it here
Very easy process and great prices!
Jerid was a great rep. I had problems, german, my boat disconnected from the truck. He was kind enough to lock up the shop to come out and help.
They were great with great service! Definitely recommend!
Destiny was very helpful. You are very lucky to have her as your employee. Her customer skills are awesome! I would recommend everyone to rent from your facilities due to Destiny.
I was having trouble will setting up my rental online. Kept getting an error code when trying to pay. Destiny was very friendly and helpful with trying to help me get my Credit Card to work. With calls back and forth trying to solve the problem. She went above and beyond to try and help me get this storage. Finally we figured out the problem and I was able to rent the storage.
Employee was very patient and helped me change spaces very easily. Highly recommend for customer service alone
Destiny was amazing and helped me with all my needs. 10/10
Buen servicio al cliente en esta ubicación. Muchas gracias. Mi amiga está contenta.
Have been at Public Storge now for about 20 years. Jared was able to help with my rates and keep them at the current rate
Great clean facility with very friendly staff and I love how I can open the gate with Bluetooth on the app so I don't need to remember my code or give it to others when they are helping me move. Great location!
Easy to rent; the app works great. And. JC, security and weekend go-to guy is amazing. He helped immediately me with a couple of issues I had with my door and lock this weekend. Very happy with my choice of storage facilities.
Very well maintained facility! The office manager is exceptional to work with! Highly recommend.
They have been great, reasonable price, friendly staff (Jared by name) and a great place to store your stuff !
Jared has always been super helpful and very friendly.
Joaquin was extremely helpful and kind. Knowledgeable in what I needed. Brought a peace over me in my time of need.
Joquin was very knowledgeable and helpful getting us set up with our storage unit
Quick getting unit. When 1st got there had to wait outside but then process was fast. He explained everything and very nice.
The staff is very friendly and helpful....I had an issue and they helped me
The gentleman who helped me, Joaquin, I believe his name was, was super kind and patient with me. I had a lot of questions about prices and sizing, and Joaquin took the time to talk to me about my needs and budget. A+ service!! He really made what I thought was going to be a confusing process quick and painless! Made my day SO much better, and saved me SO much time!! Thanks, Joaquin!!
Rosie was a refreshing face in this otherwise hectic process. She was kind, helpful and listened to my stories. Definitely someone I will be happy to see. If you stop by, say hola from me, or danke!
Ruby is cheerful and very helpful
Rosie was helpful with all my needs and questions , my boyfriend has a storage unit, the price raise was like 80 dollars difference so she put in a decrease as of course it was denied she understood and did what she could. Thank you rosie :)
Rosie had wonderful customer service and would recommend her to friends
It's my time getting a storage and Rosie help me out so much by explaining everything to me about the storage place and the cost and even helping me on the size of the storage for my stuff. I will be coming here again soon ,
Customer service has always been helpful.
Rosie was very pleasant and willing to help me with what she could. My unit was broken in to almost a month ago and I explained I've been trying since the break in to get footage over to the officer I filed the report with. She understood my frustration with getting no where and no follow up call back when promised as to what's going on with that. She was so kind as to provide me with the District Manager phone number to get some assistance. Thank You so much Rosie for caring and taking the time to help me get the ball rolling
Had to rent out a storage unit for my daughter's things getting ready for her to head to NAU. Joaquin was amazing and extremely patient getting us all set up
I recently visited phoenix to help a friend move. We had to rent a storage unit for their stuff as they were downgrading apartments. Joaquin was incredibly helpful and explained everything to us to make sure we were getting the best deal. 10/10 recommend
The property is safe an secure !!! Peace of mind when storing my stuff there !!!! Very convenient an staff are polite an curtisous!!!
Rosie has the best customer service that I have seen in a very long time. I stopped in on my way home from work and asked about a space. Rosie was so helpful, she did not have what I was looking for but she took the time to look at other properties for what i was looking for. Unfortunately she did not find what i want. I do not want to go any further than 7th ave and union hills. I really appreciate the time and effort that Rosie took to help me out. We need more people like Rosie.
Rosie is very friendly, Helpful and knows what's she's doing.
The young lady was polite and friendly
This place was quick and easy no hassle about getting storage. It made life easier. Valerie is the best she loves dogs and is very communicative. I wouldn't want anyone else watchingmy stuff. VALERIE IS GRADE A ABOVE ANYONE ELSE
Samantha was outstanding associate. VERY HELPFUL. She went above and beyond and is very professional. Best experience.
Samantha was great!!!!
Once again great customer service!! Knowledgeable and friendly...!!!
Samantha provided friendly and excellent service in renting me a space.
My move in date was this past Saturday, Aug 13th. When I got there, the gate and app weren’t recognizing my access code so I wasn’t able to get in. I was panicking since I needed to get my stuff in asap, and I wasn’t sure what to do.
Thankfully, Val from the front office flagged me down and asked what was wrong. Once I told her what was going on, she immediately jumped into action to help me troubleshoot. She helped me get a new access code, as well as find my unit. She made sure I understood how to work the lock and overall was an absolute angel. I’m very thankful she was there to help me and I feel confident in my decision to go with this storage company.
Not only was Val helpful, the units are amazing and high quality, it’s nearby me, and the location is easy to access and navigate.
10/10 would recommend and if I have another issue I hope I can have Val again!
Very Clean! Plenty of room to maneuver with a trailer. Valerie at the front desk was super nice and very helpful.
We needed a storage for a move and had used Public Storage in the past and had a great experience so of course we thought to stop by this location!! Valerie was so awesome and helpful!! She gave us all the information thoroughly and was super nice!!! We definitely recommend coming by the 1954 Union Hills location for any storage needs!!
The staff at this store is amazing!
Walked in today, and was helped by Valerie.
Very helpful, polite, and patient.
It is reps like her that makes a company great!
Also, they keep the property nice and clean.
Keep up the good work.
I called here to help out relatives who are moving to the area and needs a place to store their things. I spoke with Joaquin about this and was able to get all the information necessary. Very good customer service and very informative. 10 out of 10
Need to do everything online with no issues they send you a code the keys are in your locker and your set
Kody is the MAN!!! Got my phone set up to open the gate, what a game changer as I drive a big truck!!!
Clean place lots of room for moving trucks and on site office manager is friendly. The company I work with has a few units there and we never have problems getting to the units because of the wide aisles
I had a great experience with Public Storage. All my questions were answered. Joaquin explained every step of the process and is very polite. I love my unit.
Thank you for going above and beyond even on your birthday the unit is exactly what I need it have a great one
I look for a lot in a storage place, I'm storing my personal stuff yah know ? So the fact that Joaquin made me feel so comfortable about storing my possessions was such a relief. I will continue to chose this location based on the great experience that I received. thank you Joaquin !! keep up the hard work.
Susan is so polite and professional. The units are very clean and reasonably priced.
Jeremy was so helpful and friendly and thoroughly explained everything about renting a unit.