Debbie was awesome
Thank you so very much
Very friendly and helpful!
Happy to report I had a great experience overall with this location. A little snag in the beginning that soon got resolved, I've been happy ever since. Completed my move out today.
Update: Continue to have great service when needed from property staff. Great property to use.
Originally I had issues with getting a response from the local property staff, however Debbie was awesome and got everything sorted out on my move-in date. She provided the best customer service and had an awesome attitude! Made my frustration go away.
Debbie was a Rockstar. She gave up her lunch to serve us instead.And was a friend from the start. It was less than 10 min bc we had already signed up online. Smooth process and the storage room ia clean and assemble. Close to home too.
After searching online for a close facility, I reserved a unit at a great rate and then drove to the office. Debbie was great, pulled up my reservation, took me right to the unit - it was clean and exactly what I was looking for. She even provided me a new lock at no cost. I've had a few storage units in the past and this was by far my best experience.
Although this location didn’t have the size I was hoping for. Andy was so professional and patient as she showed us a couple of units so that we can feel of the right size. I’d love to stay at this location if a unit becomes available.
I rented online but wasn’t sure how to get the lock and keys. Andy in the office helped me by letting me know a lock was already provided for me when I got to my unit. She also gave me directions to find my unit easily. Thank you so much!
10 out of 10 great service. Andy in the office was super informative and helpful helping me find the unit for me. I really appreciate her and it was super fast and easy. Will rent more here for sure cause of her!
Andy was amazing! Helped me with every question I had and went above and beyond to help me. Thank you!
Very good experience !! Nice facility !!
Andy was amazing , I came in last minute of the day and she was able to help and she did it without any problems. I came in late and frazzled and she handle it perfectly thank you . I would still recommend coming before 30min to close
Both employees were very knowledgeable, friendly and very helpful. Great job
Debbie was amazing to deal with
Great customer service by Andy. She was very helpful, knowledgeable, and patient in finding me the perfect space.
Property was converting from swamp coolers to AC units, Andy said. Good to know for next summer! The PS app has a cool feature where you can open the gate from your phone!! Wow!
Andy you made the move out so easy, thank you
I had a great experience there, Andy was so helpful with directions and very informative with the policies. She helped make our time there quick and easy, she definitely deserves some recognition!
Andy was so great! She was very informative and helped make things go super quick and easy! I appreciated her help a ton!
10/10 :) Everyone was super friendly and helpful, and Andy made the whole experience even better. Definitely recommend this as a go to storage solution.
Taylor and Kyle are very professional and knowledgeable. Most companies would value employees like these.
However It's a shame that public storage doesn't care about throwing them to the wolves with outrageous price hikes every quarter. I have spoke with many other tenants on site over the past year and it seems like nobody remains here more than 3 months because of these outrageous increases. 3 to 5% a year to keep up with inflation for a type of business that barely has any overhead or repairs would be something actually reasonable. However Public storage is more on course to increase your rate 60 to $80 every 3 months until you move out or just keep receiving it in the rear. I don't understand these business practices where you have so many people moving in and out because of these increases and end up having units empty as opposed to keeping tenants for longer period of time by being reasonable.
Shame on public storage corporate. Your employees make the business the board members do not
Very positive experience with Kyle! He was very polite and knowledgeable! Took us to see several lockers! I would rate Kyle a 10! Very glad he set everything up!
Quick and easy. Thanks Kyle!
Kyle was friendly and professional, took care of us promptly. Very good! 5/5.
Taylor was fantastic in helping us with our needs. She was very interested in what we needed and helped direct us to obtain it. She's a champ.🏆
Just wanted to say that Taylor was most helpful, professional and very nice. She helped my son and I in getting a storage unit today.
Deborah provided outstanding customer service. Deborah was friendly and professional. I wish each representative I encounter would be like Deborah.
Eddy was very helpful and answered all my questions. The unit spaces were as expected.
I have had a storage unit here for about three years and I really appreciate the staff. I’ve only had a small amount of problems but each time I did, KYLE was a really great help! (Thank you for all you do Kyle public Storage is lucky to have such an amazing worker!)
Eddy was very friendly and helpful. Answered all my questions. Fast, easy and Great Service. Definitely recommend!
Kyle and Annalise were very helpful. Great place.
Thanks
Kyle was very helpful and rates were competitive
Kyle and Annalise were exceptional, thank you both!
Exceptional help from Annalise and Kyle helping navigate website. Thank you
Today I had account questions and visited the PS on McDowell & Recker, Mesa AZ. I met with a gentleman "Kyle" and would like to compliment him on his very professional and respectful manner answering my questions and suggesting alternatives and options available to me. It is a pleasure dealing with employees of his character. My kudos to Kyle.
Easy to deal with and the best part is they're about two minutes from my house.
Wonderful service, Kyle was very helpful. Very nice clean units.
Kyle was fast, courteous and helpful. A pleasure doing business with this company
Taylor was extremely helpful and friendly.
“I want to commend Kyle and Eddy for their exceptional assistance in helping us find the best storage solution. They were not only friendly but also thorough in presenting a variety of options for us to consider, making the entire process seamless and stress-free. Their professionalism and customer-focused approach truly stood out.
One area where the company could improve, however, is by offering discounts for loyal customers, veterans, AAA members, or similar groups. This small addition could further enhance customer satisfaction and loyalty. Thank you for providing such great service!”
Kyles the best…need more mellow but professional people like this
Eddy was professional, polite & kind as he helped me with storage downsizing that fit our needs. The pricing had increased on our larger unit, but Public Storage had another option that still works with a price we like. Thanks again!
Debbie was great and helped us out despite it being so busy and short staffed. We did a unit transfer and she was very nice and even showed us wear the unit was and brought us a cart to use. Wonderful experience here.
Streamlined processes, systems, sites, and tools and secured location with local (direct) support. Deborah at the 5910 E McDowell Rd, Mesa, AZ 85215 location was incredibly gracious and helpful with my departure yesterday. She immediately called me after having canceled online to confirm the move-out date and helped me save the entire month of November's rent by suggesting I change the move-out date to yesterday, else I would have paid for November if I would have checked out on the 2nd of November. Deborah demonstrated what I value the most, being competent, communicative, and friendly. Thank you Debbie! Cheers, Jason Howard Peterson REALTOR®
This location is awesome. The people that work there are very friendly and nice. Especially Marina. She went above and beyond helping me with a problem I had and was quick and professional.
Thanks Marina!
Great service
Thanks Kyle and Deborah
The management company here, I think his name is Kyle, is fantastic very helpful, accommodating professional, courteous. Help me secure a great spot for my fifth wheel.
Eddy was excellent, made my move in easy and answered all my questions. Will be recommending based on customer service alone
Great service and same day access to storage unit.
Eddy was awesome!! Customer service was a 10 out of 10 I highly recommend anyone in the valley to come to this location if they looking for storage solutions!!
The best! They always do right by their customers!
Kyle was very knowledgeable and helpful in us getting our space. He was a pleasure to work with.
Thank you Eddy and Kyle!! I had a tricky moving situation that Eddy and Kyle took the time to make as easy as possible for me. Will definitely recommend Public Storage to a friend.
Eddie was extremely helpful and respectful. Great representative of public storage.
Kyle was the best!!! Honest and informative. Very professional. Would recommend to friends!
Eddy is new to the property and is doing an amazing job. Keep up the good work you are gonna be a rock Star at PS
Rented a unit. Location manager is awesome. Explained everything, had me download app, extremely helpful! Thank you for awesome customer service!
Awesome experience with Kyle, he was very helpful pleasant. Thank you...
Debbie and Kyle were both amazingly awesome today. Thank you both so very much. Very pleased with the service I received
I was really pleased with the customer service provided by Kyle. Explained everything thoroughly and in a timely manner.
Kyle was super helpful and made everything easy
Kyle was a great help with getting situated with 3 units. Very helpful &
Knowledgeable & a pleasure to work with
Marina is delightful! Very professional and knowledgeable.
Getting set up was easy and Marina was friendly and professional. The location is clean and I'm satisfied with my choice.
Marina was AMAZING helping us with the move out process. She went above and beyond helping us with broken boxes we had, and even helped us move one into our car. She took care of the vacate process for us completely.
5 Star service from Marina.
This location of course is right near my residence, so it's super convenient.
We chose Public Storage, as the greatest & best overall value & customer service!!
It was surprisingly easy to setup and get a storage unit for my needs. Marina made the process simple, explained the ins and outs and got me situated in short order.
Marina had a great attitude and was very helpful with figuring out what I needed to get to my storage and set up. Thank you !!
Super satisfied with the customer service at this place. Marina was extremely helpful. She took the time to really walk me through everything and was patient with all my questions.
Martina is so friendly and helpful! Best experience we’ve had at a storage unit! 10 stars!
Marina gave great service, very helpful and accomodating. You are in good hands with her!
I had my things here for 3 years and had a great experience throughout. Kyle was great on the exit process. Really appreciate you. Safe and clean facilities. Thanks 👍
Marina was very helpful at front desk!
Kyle was fantastic! He explained everything very clearly and helped me choose exactly what I needed! Highly recommend this location!
Kyle was great to work with!
Convenient location! 24 hr access for me as I start at 4am
I got this unit when I lived with the Karens in Las Sendas! Omg
Blue collar isn't allowed..Lmfao
So I had to use this site as a shop. Still gets used as it's next to the office.
Marina was super fantastic in every way. Very kind and walked us through the whole process. Happy to rent here.
I called the facility Inquiring about a storage unit And spoke with a lady named Marina. She was very helpful and knowledgeable. She was able to answer all of my questions And helped guide me in the direction that I was needing to go. Highly recommend speaking with her for any needs or questions that you may have.
Marina has been amazing at this location! Always very helpful and extra nice! She helped me secure multiple storage rooms that I needed after moving homes.
Our public storage experience was amazing thanks to the manager Kyle who helped us choose the right size unit for our needs and had everything clean and ready for a flawless move in! We also rented an RV spot from him and he made everything so easy!!!!
Rebecca has been incredibly helpful and informative! She went above and beyond to literally walk the property with me to help me better choose and option! Thank you Rebecca!
Rebecca was super helpful, and renting my unit was a breeze. Definitely recommend!
Dear Kyle,
Wow very impressed with your work ethics. Thank you so much for your notification. We are so impressed that you are monitoring the premises and took the time to let us know about our unit. Every time we have gone to our unit the facility is very well maintained, clean and secure.
If there is a way to let your superiors know what a great job you are doing. Not only did you send us an email, you notified us by phone. We are so appreciative, great job, well done. Thank you again!
Renee/John
Kyle was very helpful informative
It's been a great experience renting at this public storage facility.
Kyle is friendly, efficient and handles our concern very professionally!!
They were so nice and polite. I loved that.
Very nice and big space for a great price! Also great customer service for an easy check in and check out. Thanks!!
Kyle has been so helpful! Very glad I made this choice for storage. Public storage on McDowell is Clean, friendly, organized and simple!
Kyle was very helpful, great customer service, I recommend this location!
I had a great experience renting a unit at the Mesa, AZ (5910 E McDowell Rd) location. They had the size I needed right away & the woman who helped was so nice & helpful! Thank you Public Storage!
The manager Kyle was very informative and engaging. He was also quite efficient. This my new “go to” storage company..
Kyle was very helpful, supportive and friendly
Kyle’s the man! He helped me get a storage unit very quickly and made sure it was in great shape in preparation for my things to arrive! Couldn’t be happier with the service I was provided and Public Storage should feel very lucky for having such a great employee on hand.
As long as Kyle is an employee here you can bet this storage facility will always be my favorite! Customer service has always been a big factor in where I choose to put my money and it comes so natural to him! Thank you 🙏🏾
Kyle was great! Helped find the right space in my budget
Kyle was very helpful both times I've had to get a storage unit. Best prices I could find to store my things and it's very clean well maintained storage property.
Great facility for your storage needs. Kyle is very helpful and very easy to work with.
Kyle was very helpful. Nice facility.
Kyle was very helpful completing our paperwork. He explained things thoroughly.
Kyle was very professional, helpful, considerate & explained details
Related to the storage rules & policies.
Very helpful and responsive to my call and questions ✨
Kyle was great! Left no stone unturned. Clearly explained everything as we were going through it. Even saved me a couple bucks.
Kyle provided excellent customer service and I received the storage unit that I needed. Thank you.
-Ryan
Great price, great facility, and great customer service. Thank you Tala.
Clean. Easy to use.door handles ger Really hot! Kyle was great!
Kyle is an awesome manager and the property is clean and well maintained. I enjoyed the two years I rented a unit. I would recommend this facility as long as Kyle is here.
Very good service, very knowledge. Thank you Kyle!
Kyle was great. Made move in easy
Thank you Tala for staying a little longer to help take my payment! Customer service was amazing!
Kyle is very nice and kind to help me to move in the storage. He provides excellent services.
Started out with a 10x10 and then moved to a 5x10 and a very satisfied with Kyle's professionalism and promptness. Even received a reminder call for my appointment to move into a new unit. Very class act. Professional.
Thanks Tala for helping me out, you were awesome
Kyle he is a helpful person he helped me to find the best garage for my stuff.
This was by far the easiest check in at a storage I've ever had thanks it was quick and easy
Thank you for helping me out keep doing good thank yu bro
Kyle was amazing and super helpful finding us the best storage unit to help us with the transition of moving my mother in law into an assisted living. He also helped me set up the app. He was very helpful in this stressful time! Wish everything was this easy! Thanks Kyle!
📦📦📦 the Orange really makes the units pop ✨
I'm so glad I met Brianna. She took care of my storage needs for my utility trailer. Great attitude, super friendly and just a true Profesional. Place is clean and feel very happy to be able to have a spot at this unit facility. If anyone goes there ask for her you'll see what I'm talking about.
Kyle the front decks attend was help ,with the suggestion of what I could do to have the best option for the size of the locker I needed I told him I only had 4 to 5 doxes and he suggested a 4x4 and it was all I need thanks for being so help Kyle
Kyle was very informative and pleasant!
Raised my rate with no warning, so I’m moving to a different location. Great customer service. Left before my next rent payment so there is no rent due. Seriously consider giving this place a look!
Service was fast and personable when I signed up. The app makes gate access fast and easy. The facility is always clean. The employees are always helpful and nice when any kind of issue arises. Thank you!
I needed to rent a storage space and was fortunate enough to be assisted by Annalise. Very helpful, cheerful and good at her job. Keep it up!
Thank you Big T, for making everything so easy! Helped us out alot.
I've been a Public Storage customer at the Mesa McDowell Road facility for 5 months now and I am very happy with the unit, the cleanliness of the facility and the helpful nature of the staff. I use their app to open and close the gate from my phone (makes entering very easy). I'd also like to recognize Kyle as a highlight of my experience at Public Storage. He is very professional, responsive person with a positive, can do attitude....a rarity in today's world. Thanks Kyle.
Some hidden fees (lock fee, admin fee, etc) then I wouldn't expecting when I got the promotional $59 and 5x10 unit, so now ended up at $110 after on fees and taxes! They didn't give me the option to bring my unlock my locker, I had you there that was purchased within the department miscellaneous fees, like admin fees. I actually wish they were open past 9:00 p.m., that's so early to close down! Besides that, the facility and grounds seem very clean and tidy and extra flatbed carts that you can utilize to assist in moving. Overall, good quality for the , especially in this price gouging days!
At the public storage on McDowell between recker rd and Greenfield Saundra was very helpful, she was very friendly. I enjoyed visiting with her while she signed me up and took my money. However upon leaving our code did not work, fortunately another customer behind us let us out.
Pleasant experience...our agent was kind abd went the extra mile to ensure we were satisfied.
Kyle was super helpful in helping us figure out what size unit we would need very kind and excellent customer service!!
Great customer service. Very happy here
Pretty easy, good behind the counter
Great customer service, thank you!
Kyle was a very helpful. He explained everything so that it was very understandable. Thanks Kyle for great customer service.
Bill was so amazing! He helped us decide the best fit our needs for our current transition. He took his time and went over our options with us and clarified all the details so we understood the process. Marie was working the desk and she and I had a lovely conversation while the boys cinched down the details. Whoever owns this place hired some great people! Very professional and they treated us like family. Highly recommend!
Kyle was awesome and very helpful process was quick and easy
The staff here was very friendly
Katie was incredibly helpful and accommodating today. I haven't experienced good customer service in a hot hot minute. I really needed that. Thank you!
Kyle was amazing! Very helpful:)
S
Kyle was awesome! Efficient!
What an amazing experience!! I reserved my unit online but when I went to move in I saw that it was too small for what I needed. Nothing was currently available but Latoya promised to call me back with my options. She called back as promised right before closing and even offered to wait for me to comeback in to make the switch. Once I returned to the facility Latoya helped me move into a bigger unit within 5 minutes!! Thank you Public Storage for hiring great people like Latoya!!
Latoya was wonderful, very helpful. Would store with them again!
Kyle was extremely helpful and courteous in answering all my questions about the rental.
Excellent customer service !!!
Fast-- efficient and friendly too !
If you go somewhere else... its your loss.
Dale L.
Mesa , Ac
Awesome place! Kyle was great in helping me out when I lost my code. Very helpful!
Ebony and Sharron are amazing! Thank you so much for your help! My experience was fast and easy.
Faculty is clean and secure. Kyle was very courteous, professional, polite and helpful. I would recommend this storage facility to others. In my opinion, Kyle should get a raise.
This is one of the cleanest self storage facilities in the east valley! The staff has always been friendly and super helpful! Thank you Saindra McGarry for helping me with my access codes, and for helping to download and understand the Public Storage app!!! You were very helpful and made my day!
Kyle was very friendly and professional!
Kyle was very helpful in helping me choose the right storage unit for my needs.
I am very pleased with the service I received from Kyle at Public Storage. He was really awesome! He took the time with me to discuss all the details I needed and wanted to know about my trailer storage. I am glad I chose this business for my storage needs. Thanks so much Kyle!
Katie there is amazing.she definitely goes above and beyond to help out with answering questions. It's was easy and fast.
Great place to rent, customer service is always wonderful and Katie was very helpful and was able to help with all my questions.