Public Storage Self-Storage Units at 2620 W Lake Street, Hanover Park, IL
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6
Property Open
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Car Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
Property Open
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Car Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
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5'x5'Online only price$ 36/moSmall 5'x5'- Climate Controlled
- Upstairs/elevator
$ 36/mo $48Best Price Label -
5'x10'Online only price$ 52/moSmall 5'x10'- Climate Controlled
- Inside unit
- 1st Floor
$ 52/mo $69Best Price Label -
5'x10'Online only price$ 56/moSmall 5'x10'- Climate Controlled
- Upstairs/elevator
$ 56/mo $74Best Price Label -
7.5'x10'Online only price$ 78/moMedium 7.5'x10'- Climate Controlled
- Upstairs/elevator
$ 78/mo $104Best Price Label -
8'x10'Online only price$ 85/moMedium 8'x10'- Climate Controlled
- Upstairs/elevator
$ 85/mo $113Best Price Label -
10'x10'Online only price$ 85/moMedium 10'x10'- Climate Controlled
- Upstairs/elevator
$ 85/mo $113Best Price Label -
10'x20'Online only price$ 117/moParking 10'x20'- Uncovered parking
$ 117/mo $156Best Price Label -
10'x15'Online only price$ 139/moLarge 10'x15'- Climate Controlled
- Upstairs/elevator
$ 139/mo $185Best Price Label1 unit left! -
10'x20'Online only price$ 193/moLarge 10'x20'- Climate Controlled
- Upstairs/elevator
$ 193/mo $257Best Price Label -
10'x30'Online only price$ 208/moLarge 10'x30'- Climate Controlled
- Upstairs/elevator
$ 208/mo $278Best Price Label -
10'x22'Online only price$ 227/moLarge 10'x22'- Climate Controlled
- Upstairs/elevator
$ 227/mo $302Best Price Label
Nearby Self-Storage Locations
Self Storage Near
1000 E Lake Street
Hanover Park
IL
60133
Self Storage Near
1550 Old Church Road
Streamwood
IL
60107
Self Storage Near
1200 W Irving Park Rd
Schaumburg
IL
60193
Self Storage Near
1295 W Lake Street
Roselle
IL
60172
Self-Storage Near Hanover Park
Resources from the Help Center
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See what fits in different storage unit sizes
Hanover Park Self Storage On U.S. Route 20
This Hanover Park Public Storage offers a great selection of cheap storage units, right on the north side of Lake Street between Park Avenue and Barrington Road.
Indoor storage units provide the comfort of accessing the unit from an interior hallway, while climate controlled storage units adds that extra layer of comfort when it comes to storing personal belongings.
This facility offers a number of outdoor, drive-up storage units, as well as rental parking spaces for car storage or truck storage.
Residents off of Irving Park Road can use a 5x10 storage unit to keep bikes, sleds and other recreational items out of the way at home, while folks living in apartments or condos near Route 390 can use a 10x10 storage unit to hold onto a few extra items or bulky winter clothes that don't quite fit at home.
A home near Ontarioville Elementary School with a basement packed with boxes can find some much-needed extra space with a 10x30 storage unit, which can not only help clear out the boxes, but is big enough to hold furniture and appliances too.
The knowledgeable and professionally trained staff is on site 7 days a week to assist with storage-related inquiries during business hours, and inside the office, customers can also purchase various packing supplies, including moving boxes and bubble wrap for those delicate items.
Head over to Public Storage in Hanover Park to check out the affordable self storage solutions.
At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 412)
Just got a unit today an Dez was soooo helpful thank u!!! Happy customer here
Dez is great! Very friendly and informative!
Amazing place to store your belongings Customer service was great in office Definitely would recommend
Deniz is the best help there! Thank you
Dez is the best! She was very friendly & helpful with all of the questions I had! Dez went above & beyond with her customer service with me, definitely recommend.
Deniz was very Helpful and detail on the information needed. Great customer service.
Excelentes tarifas y siempre en buenas condiciones.
Dez was great just rented a unit today process was easy and fast
Dez was very helpful! She went above and beyond to answer my questions!
I had a great experience with Lori today. She helped me with my online access she was very customer friendly. 👍🏽
Amazing service! Came in today to get more information with getting a new storage unit. Lori greeted us with a big smile on her face. She has the "happy to help" mentality that most people no longer have. Lori was both friendly and informative. She showed us the units and educated us on their easy to use mobile app. I highly recommend Public Storage AND Lori! :)
Dez was great with me today helped me with app an storage
Super nice! Darren was very helpful and patient with us. Answered all our questions and concerns.
Public Storage would not have received a 5 star review from me before today. My review rating is based solely on one experience with an amazing individual, Darren. Darren was patient, efficient, and above all a kind voice. Darren resolved my problem quickly and then even called me back to follow up. I cannot begin to explain the communication difficulties I have had in the past with PS. Darren restored my faith in customer service today. No lie. It is a difficult skill set to find these days. Someone who understands, exhibits and exercises sincerely excellent service. Please give them a raise or some kind of bonus. Thank you again.
Lori is a nice person and she help me with my questions
Lydia was very helpful thank you for helping me find the right size unit
Amazing service as always Very happy customer Not going anywhere else
Servicio muy bueno gracias
Always provides great service … highly recommend
Place is clean
customer service was a pleasure, very polite and informative, would recommend to all my friends and family
Thank you public storage it was a easy transition did an erental lock space was clean and ready for me on the date and thank you to Lydia who helped me with download the Public storage app was vey convenient
A family friend recommended me this place and have to say definitely not disappointed!! First time needing a storage space and staff are very kind and helpful!
I've been using this location for years for storage of extra [stuff]. It's a really nice facility in general, but the thing that I really like about it is the people who run it. They have some great employees who are always trying to help however they can. In particular, Dez is outstanding. She always does whatever she can to help me when I need it. Thank you!
Super clean professional and affordable! Amazing staff and great customer service support!
Was a great storage place till they changed the access hours, kinda pointless it’s cold so what it’s all inside, stupid if you ask me the new one I’m at is open till 11pm
The lady closings up Friday night was extremely rude wouldn’t let us make another run so i had to come back cause the close at 6pm
This location is amazing, I was helped by an employee Dez she was a wonderful. Amazing customer service and price. Will definitely always come to this location from now on.
The place was very clean and Dezin was so helpful. I definitely recommend this location to anyone. Great job I appreciate it
I got all my questions answered by Deniz, she was knowledgeable, helpful, courteous and a pleasure to talk to. Thank you!
I couldn’t have asked for a more pleasant experience. Deniz was knowledgeable & very professional.
Deniz was sweet and quick! Made everything easy!
After a year I just had to up the size of my storage unit and Dez was a huge help With pricing location everything! Very nice and caring as well! Willing to answer any questions and help me out! I have been to other public storages in the area and this one’s the best!
Lydia was very helpful with my rental also answered all my questions the facility was very clean
Women who helped me lydia was very helpful and was very patient with all the questions I had asked i recommend this storage unit
Went to the Lake Street Hanover Park location. I met with a young lady named Dez. Dez was the kindest, most patient, professional customer service representative I have EVER met!!! She was straight forward, informative & honest. Thank you Dez of Hanover Park Public Storage
Dez was exceptionally helpful and went above and beyond with assisting our needs!! We love her!! 10/10 would recommend Dez.
Deniz was super helpful and professional! Thank you Deniz for all of your hard work!
This location has been fantastic for me and my family. Working with Dez made things extremely easy and painless. It’s tough finding a spot for your stuff with people you trust! Thanks! ⭐️⭐️⭐️⭐️⭐️
Deniz was so easy to work;; she made this whole process very smooth. I would recommend this location to anyone looking For a great storage facility!
OK
Thanks for the big help caprice
Thank you to the workers at this Public storage location always getting a friendly answer with any questions I have recommend this location it’s always clean
The person behind the counter, I believe his name was Corey helped me figure out the cost of a unit and also gave me prices for other storage places close to me as well.
Lori was very helpful and gave excellent service. Very pleasant experience.
Lore she is nice person she help me a lot
I rented a unit here thanks to Deniz for making the rental process so easy she showed me round property
Very nice employee Deniz was very helpful.
Deniz was really helpful and knowledgeable about the information I was inquiring about! She was so nice!
awesome place
Super clean and well kept. Deniz in the office was very helpful and kind
Good prices and great employees, I have some things at a storage unit and I highly recommend it!
Wanted to thank Deniz Levario for the information on your storage and auctions was very helpful!!!
This location has the sweetest people. After my dad passed I had to find a place to put all his belongings. I went and talked to Deniz about sizing and pricing. She was the sweetest woman I’ve ever met. She was sympathetic, caring and very knowledgeable. I will be returning!
Deniz was very kind and helpful with recommendations to make the right fit for me!! Thank you for your amazing service Deniz!!
Deniz was very helpful in my opinion. She had a lot of patients and was very polite.
Deniz 5 stars
Deniz was great
Yasenia
Jessie is a Rock Star!! Gets you in and out quickly, has answers to your questions and willing to help!
Jessie was friendly and very helpful.
Yasenia provided us with excellent customer service Thank you!
Yasenia was extremely helpful with my first experience with outside storage. She answered all my questions with completeness and I left very comfortable with my rental plan.
Outstanding Staff! Manager Yesenia was very friendly and helpful. I've been a long term customer and I had thoughts about changing Storage company but after speaking to Yesenia I knew I wasn't going to get this type of service anywhere else, so not only did I decide to stay but I upgraded to bigger storage unit!
Amazing service. Ms. Deniz Levario was very helpful and was able to answer all questions we ask. Good job ;) Definitely recommend!
Yasenia was a great help and very patient
Yasenia
Yasenia
Yasenia was extremely helpful! Great space!
This hidden gem facility is well maintained by the staff. (Mainly by the store manager Jessie) I feel assured my belongings are stored safely under her watch. All isles and parking areas are clean and well illuminated. If your looking for an enjoyable experience finding the right rental space, look no further.
Thank you!!! Deniz Levario was fantastic help with information regarding your facility and what would work best for me. She was courteous and very well I formed. Thank you
Great service!
Jessie was very helpful and nice
Jessie
great customer service great property
Yasenia
Yasenia was awesome to work with! Great experience
Great customer service
Yasenia gracias
Valentin was A+
Jessie was excellent helping us out.. very personal and kind.. I was glad I was able to met her during this time 😊
Jessie great job working with you
Jessie was a pleasure to talk to , came in to purchase some items
The best place to rent
Yasenia was great
I want to say Yasenia was a great help! I am someone who has had horrible experiences with storage facilities in the past, but this time I felt like I had all the information up front and I am able to make the appropriate decision for what I need.
Last minute rental Yasenia was amazing
Yesenia
Una excelente atención y servicio por su manager yasenia.
Had the pleasure of being helped by a wonderful lady yasenia! Great customer service , answered all my questions I had ! Will definitely be recommending this location! Thank you !
Great service! Thank you Yasenia for being so kind and for all your help.
Amazing help I asked for a good space and pricing and he helped me look for what I was looking for!
Jessie highly recommend
Great service with yasenia love her
Just here to say how happy I am with the experience I had with this storage facility!! The employee that helped us was yesenia and she went above and beyond to help. My wife is very needy and I'm glad yesenia had the patience to help! Highly recommend for everyone in need of a storage unit to pick this place!!
Yasenia, is so friendly and helpful. She answered all of my unit questions. Great customer service. Thank you!
Yasenia is and Jessie are extremely helpful, blessed their hearts… during our busy schedule and moving process they gave me that extra hand to load and unload my pick up truck let alone have me direction when done.. we need more people like them #Humanity100% restore!! I would recommend and continue to use this location as it’s so convenient to myself and fiancé… amazing customer services all kind of hours of the day!!!
Great service by Yesenia
Great service! Thank you Yasenia!
Best service! Yesenia help me answer all my questions. I will definitely come back if need it.
I will never inquire anywhere else for my storage needs. This place is the best! Always so clean, & the workers are all so nice. Yasenia has always been so kind & helpful! She made the experience so smooth & stress free. Highly recommend.
Yesina was super helpful and got me the right amount of space I needed for my items! First time renting a storage and she super nice and answered all of my questions
Jessie was awesome explaining to me the process … will definitely rent here again
I highly recommend this storage unit . Very clean and employee yasenia was very helpful to all my needs and any questions that I had . Customer service was great . I definitely will be using this storage again for future needs. 10/10
Had a great conversation with Yesenia, she was friendly and informative and answered all my questions. Will definitely recommend this location to others.
I want to say thank you Yesenia for all the help you gave
A friend of mine recommended I go here. I’m moving right now an with everything so hectic I got all my questions answered from your skilled employee Yasenia she definitely knew what she was talking about. This was my first time renting out a spot but I can’t wait to tell some of my friends an family about this place. She really took some weight off my shoulders that day to know all my stuff will fit and be safe! Thanks again!
Yasenia help me today with the rent of a storage she is very nice good helper
Yesenia is very friendly and informative. She helped complete our reservation. The building is clean and maintained well. Recommend this establishment for your storage needs. Thank you, Yesenia!
Had an amazing experience thanks to Yasenia. She was very professional and was able to answer all my questions
I walked into this location with a few questions about the units and Jessie was so helpful she had all the right answers she also assured me all my stuff will be safe she was so polite she taught me so much about all the different units and prices 10/10 on the customer service and 10/10 on this location so clean Thank you Jessie
Jessi was great, she help me with the storage for my business and had great customer services and had all the answers. Thank you for your help.
What a pleasure working with Yesenia. She not only was able to answer all of our questions fully, but she made us feel very comfortable about storing our belongings with Extra Space. on top of that she was very respectful and courteous; just a nice person to deal with. You should be proud to have such a person representing your local facility.
Yasenia was such a great help with everything !
Yasenia was really helpful and friendly! Thanks for answering all my questions!!
Yasenia helped me and my family with our unit questions. She is attentive, polite, and friendly. High recommend this place. Thank you for having helpful staff.
I was in need of a locker unit for my belongings, and a nice young lady by the name of yasenia helped me and the wife. She got us a good affordable unit and she was very helpful an accommodating to our needs. I would highly recommend anyone to this establishment!!
Taishima was so nice. I would recommend this place to anyone who have storage needs
Taishima Helped Me & Answered All My Questions Over the phone. Thanks a lot!
Taishima was so nice and polite and a very kind young lady I’ll be pleased to come again:)
I would not put my valuable things in any of these public storages, my lock was cut two days early due to non-payment, I caught them they said no I we did not but on the date on The calendar showed 2 days early I had to buy a new lock when I went to my storage locker and opened it everything was moved around scratched and damaged they denied moving anything and I even purchased a mattress protector which was taken off so the mattress was laying there without the protector on it I would never ever put any valuables in your storage locker I was told that by an employee because they do go through your stuff and they will take it this one is horrible I was there 2 years and everything I had was scratched and it wasn't cheap stuff it was put in very delicately by movers and when I opened the door things were moved around and not where they were left if you decide to put your stuff in a storage locker take pictures of everything that you put in there one at a time and when you be before you shut the door take a picture so you can prove that it has been moved if your lock has been cut because they are relentless they don't care about your stuff that's all they want is their monthly payment this place sucks the manager was very nice but his first service forget it ,My stuff was ruined I ended up giving it away and lost over $7,000 in furniture and I can't file a claim because I can't prove it because I didn't take a picture of it before I shut the door and put a lock on it. I'm posting this so this doesn't happen to you like it happened to me it was a biggest hit for me to take that kind of a loss after having stuff and storage for 2 years paying $140 a month I should have just sold it all and don't waste your money sell it and buy new stuff when you're ready if you're going to have long-term storage because you're going to pay more in storage than you will for the furniture
Great service. Property Manager is attentive and helpful. After having some difficulties with the eRental agreement process, she provided assistance to help me through the process.
The store manager, he went above and beyond to help me get the best deal for my unit, after I'd been paying way too much under other managers. I had written this review 11 months ago -- but found Google had attached it to a Public Storage in California!
Location is very convenient. This location is clean. Some of the lights weren't working at first. The young lady said they were working on them, she did not lie. The staff is very friendly and knowledgeable. Always greeted with a smile. Affordable.
Came in with a couple questions about opening a unit and Piper C was extremely helpful! Coming back to rent one at the end of the month.
Very clean facility and Ashley was great. A pleasure to work with her
I have been with this storage unit for almost 2 years now and they have increased the price more than once. I came 2 times recently and both times there was snow not shoveled in the back entryway, making it hard to even get the cart to through. Please keep up maintenance.
Jessie was a great help and very thorough and pleasant.
Ashley was an amazing help!
Pleasant experience while renting, the staff is very helpful with any questions I may have. The units are taken care of really well.
Ashley is such a huge help in the office. Would definitely recommend.
I called and spoke with a nice lady by the name of Ashley. I had some rather odd questions about the units themselves and pricing, she was very professional and kind! She helped me decide on what size unit I would need to store my husband's toys that he oh so adored and she made me feel as if she was going to personally make sure his things were safe and secure (although I know she cant stay there 24/7). Thank you Ashley for helping me! see you soon to get into our unit! :)
Just rented a unit with Kari. She got me a better deal online, which I am so happy about it. When you're on a restricted income, every dollar has to be budgeted. Kari thank you!
Kari was a great help and she is an excellent sales woman she went above and beyond
kari helped me rent today even tho I messed up my reservation and no one else would let me rent a car spot. well Kari did. she was so great and so helpful. 10/10 would recommend again!!!
I just rented with Kari. Good storage.
Kari is wonderful and helped us with the reservations. The reservation online was canceled but she worked her magic and help us right away to get it resolved with much better payment. Highly recommended.
Good place to store your goodd.
Kari was very helpful! Wonderful experience!!
Kari was very helpful and friendly. Good price and good space.
Stored here for years, Corporate really needs to add more dollies for this facility. They only have 2 dollies for this big property and its not enough. Other than that we enjoy this facility. Just rented a second unit today and chatted with Kari. She was great.
Stored at this facility for over 5 years, had a pleasant experience. Clean, good and quiet. Kari was so helpful when i came to buy TV boxes today.
Was here for a while. Worked great. Nice and clean. Kari was great!
Excellent service.
I just rented here in the office with Kari- she's a great gal! I enjoyed my experience here in the office!
I just came into the office to see about getting a unit, I live nearby and am looking to get some stuff out of my garage, I’m only now just looking, but when I’m ready to rent I know to find Kari at the Public Storage in Hanover Park location.
I have stored with this facility for a while now, and since COVID hit I haven’t been able to make most of my bills on time. I’m so thankful for Public Storage giving me the extra time that I needed to pay my bill. I just spoke with Kari over the phone and she was so nice about it too, I’ll make sure to have payment in as soon as possible. Thank you.
I just rented a unit today and had a great experience. Thanks Kari!
Cari was awesome and helped us in an emergency situation. This is a great facility, clean and well-lit.
It was a pleasure working with Kari. I moved my belongings into the storage over the weekend and it was a nice smooth transition thanks to Kari. She was very informative and advised me of the insurance up front so their were't any surprises.Which I knew nothing about. :) My unit was initially given to someone else and Kari was able to make some calls and get everything squared away for me. That was a great stress reliever on top of all the stress I was already going through with the move. I really appreciate the attention she provided and even offered to take her lunch around me arriving. She was great! :) Thank you Kari!!
Kari is so friendly and helpful. Very professional. This place is the best.
Good
Great interaction, lots of info. Easy to sign up, Kari was great.
Fast speedy service. Ron explained insurance and rental thoroughly. Great attention to details. Unit was clean. Thank you.
It’s a great place for storage, very convenient and secure. Darren is awesome!
Darren was very helpful in getting us the space we needed, providing all the information necessary. Thank you!
Very informative! Amazing customer service!
I helped my sister in law move her extra furniture into a unit we were able to use both flatbed carts because it wasn't busy. The only issue is getting in the place.
Darren was very helpful! The process was a breeze! Thank you
Worked with Sara today her and the on site manager were helpful and great to deal with.
Darren was extremely helpful! This was my first time renting a storage unit and the process/experience was seamless!
Darren was absolutely wonderful in helping me get set up with my first ever storage unit. Really nice space, amazing customer service!!
Darren was excellent thank you for providing the perfect space!!
Great service! Jasmine was wonderful and very helpful!
Irene was a great job with us today I hope you keep her. Darren helped me to understand these payments in detail
Jasmine was grest
I visited this location 12/23/2019 and Darren was very professional and helpful! He answered all the questions that I had and was very knowledgeable about the units! Nice guy I will return 👍🏿
Darren was a big help
Darren was very knowledgeable and helpful and cleared up my confusion with the unit exchange.Great job
Met with Property Mgr of this site in Hanover Park at 2620 W Lake Street. Found Darren to be very open to issues involved with a particular parking space rented on site. Was responsible, professional, pleasant and very friendy in resolution to this issue! He's effective and resourceful! Stop by and meet with Darren, if can be of assistance, you won't be disappointed! From a very satisfied customer, Warren
This is the best storage place ever omg....Darren was a really big help
I came to the facility to inquire about renting a unit , I was very pleased to say that Mr. Darren was very very helpful and knowledgeable about everything I also picked up some packing supplies which he suggested to me . This is one of the best public storage facilities I have been to and will b returning..
Darren is very nice. The property is very clean. I have never had a problem with this facility.
Darren was very pleasant and personable, he made sure I received all information and supplies
Darren is a very nice humble guy.
Darren provided great customer service!!
Really great service
Very clean nice straight foward. Manager very nice and friendly. She's really down to earth helpful, made the whole storage experience worth it, place is clean and neat well organized.
Darren was great !
Darren was so helpful and so friendly. I would totally recommend this place
Stored here for years, we loved it. Kari helped us a lot today!
Darren was very helpful and had great customer service and made everything go smooth. Would recommend coming to this Public storage
Super easy to rent, good prices and Darren was very helpful. Taking the stress out of moving.
The new manager Darren was very professional and help me find the perfect storage unit. He was very attentive and very knowledgeable. Darren was very friendly and I appreciated all of his assistance. Thanks Darren!
Darren was a pleasant person to work with. Quick, Easy and Cheap! Thank You Darren for everything you've done.I locked my unit wrong and he gave me a call right away to let me know, that was great! Thanks again Darren! Keep up the good work!!
Darren was SO nice! The experience I had here was great. Very professional and clean.
Darren is very informative and very helpful! Would definitely recommend this place! It is kept clean all the time.
Darren was very professional he's very polite would hope public storage has a promotion in the near future
Darren was very professional and explained everything to me very well.. He was very helpful... Thank You so much Darren..
Darren is very nice and Friendly when I came to public Storage he help me Get a unit and Told me about the sale they had on their boxes
Darren was very helpful with a wonderful personality great customer service
Darren was very helpful and was a joyful person to work with. The size I needed was not available but he found one nearby that would work. I Would highly recommended this public storage.
I love this location!! I always feel comfortable asking questions cause the young lady at the front desk really likes her job! If you come here make sure you speak with leandra she is super friendly!!
Was great. Easy to work with
The manager Darren was AMAZING and very professional.... He walked us to our storage unit and answered all questions we had without being in a rush and being very patient with us.
Darren was super friendly and informative not only on the phone but also in person. Made my wife‘s and my experience very pleasant and enjoyable. I wouldn’t recommend this location to friends and family. Location:29125
If i could give it negative stars i would , do not keep anything of value here , my lock was broken and a lot of my things were damaged, the plastic liners on my bed were taken off , now there covered with nothing but dust , my $650.00 dollar coffee table is ruined with deep scratches . If you plan on keeping your things in storage for a long time , sell it all and start over , the cost of storage will cover the cost of buying all new stuff , lesson learned .
Darren was excellent. Deserves a raise
Leandra was a wonderful source of information and help. She was very pleasant and courteous in explaining how a property is dealt with when payment has not been made. The facility has always been very clean and well taken care of whenever we've been there
BEWARE , IF YOU HAVE ANYTHING OF VALUE OR SENTIMENTAL VALUE DO NOT PUT YOUR THINGS INTO STORAGE AT THIS FACILITY, my unit lock was cut 2 early due to late payment, yes it was my fault being late due to being on disability and being paid once a month but I always paid before the time frame of anything like this happening, and always paid the late fee on top of all of this , I had 2 days left to pay but the lock was cut early , I went to put the new lock on and open the door and things were trashed, my mattress and box spring which I covered in the plastic covers purchased at that location were taken off both and thrown into the corner , my $650.00 dollar coffee table is ruined with scratches gouges down into the wood , things just thrown around , nothing the way they were put into the locker , almost 4 years of beind a customer and your personal possessions are gone through like trash, and I'm asked if the movers put them in there like that , if you value possessions do not put them in storage , it's to late for me but maybe my post will save your things you've worked hard for and cherished, never ever again, I'll sell everything , save the money from the sale of things and the storage charges and buy all new things, thanks public storage for ruining my things and now I have to pay a company to come and take the trash out of the unit that they damaged or you go to collections for leaving things behind in the storage unit , corporate America at it's finest moments .
Deb was very helpful and friendly!
Deb is very nice and knowledgeable!
Leandra was the staff member who worked with us. She was very helpful in walking us through the whole process of securing exactly the type unit we wanted. She was very friendly and willing to answer any questions we had. I would highly recommend this location to those who need temporary storage.
Bad service bad bad
First time renter at public storage. Had great experience with Leanne. She was very friendly, helpful, and easy to deal with. When I walked in, I did not want to rent right away. However, after the tour, she provided good details and I decided to rent the space the same day.
Service is okay but thank you not tell you we have to sign off when you're ready to move out it was Jack up their prices every 6 months should be once a year
Leanne was professional and very helpful. I had questions on pricing and next steps and I could tell she knew the process very well. Too bad can't rate 6 stars!
Deb was very detailed, and professional! Anyone looking for storage ask for her. If i could give more stars i definately would!!
Had a great conversation with the manager Deb and rented a unit from her. Have been back a number of times to put things into my unit and she always has on a smile and great conversation when not busy.
Deb was a pleasure to work with. There was a better deal online and she had no issues being patient with me as I used my phone to get the better deal. She was prompt and quick getting this done on the spot. It was truly a pleasure working with her.
Dan was great, fast and very helpful during my move out
Dan was very helpful
Just want to share a very joyful encounter I had with Kelly from public storage. She is very professional, attentive and highly energetic. If you ever have a storage need. I recommend you come visit her. Thanks again for all your help.
Great customer service with facilities Manager Dan Man
Very clean facility! Christina was very helpful and pleasant.
Location is clean and well maintained. Christina was very helpful and pleasant to work with.
Very happy with this location! It's nice and clean, easy to get to and Sarah was very sweet and super helpful!
Leanne and Kelly are amazing , very professional, friendly and knowledgeable. Great Public Storage experience !
Leanne was very informational on my unit i just got..nice place..all indoor
Kelly's service was very helpful. Will def reccomend
Over priced
Dan was just amazing! Best customer service EVER!!
Dan 5 was the best employee I think I've ever dealt with ever! Pay him more!!!
Great service. Very friendly staff. They keep it super Clean!
Darren was a very helpful person and got a great price for the unit !!!
Debbie the manager is the best! She keeps the place spotless and has an attitude that will brighten anyones day
Awesome place, DJ was awesome to deal with!
Manager dabbi was very friendly and help full
Sherise and debbie are great
Clean location and best deal for climate controlled storage for the area especially if you can get in on one of their regular sales. Used them for a couple months between moves. If you need to borrow their moving carts to get your stuff to/from your vehicle and storage unit, make sure to be there during office hours to get the carts unlocked or bring your own outside of office hours.
We have had a space here for quite some time. It's close to home and being indoors with controlled climate make it perfect for our needs. Debbie, the manager, has been wonderful, like an old friend. Helpful and friendly, she is responsive to our needs . Did I mention we got a great deal when we moved to a larger unit and a better deal when we added a parking space. i can't say enough good thing about Debbie and PS.
I am giving this location 5 stars based upon my second experience here with a different employee - KELLY, she was wonderful!!! I did have to request multiple times that they not give away my reservation as the first employee did. My first experience was a solid ZERO, it was with an employee named David and he was nice enough to call me to make sure I had an appointment scheduled to get my unit. And when I came in at my scheduled appointment time he had given it away to someone else due to what he called "supply and demand". It was the last unit at the size and price point I wanted, and he offered me the same kind of unit at a higher price. I was VERY disappointed. I did contact Public Storage about this and they never responded.
Debbie was super friendly and helpful!!!
Debbie its good
We love the storage here at this location. It’s indoor and the manager Debbie takes good care of the place. She is very helpful and approachable. Overall she takes pride of this place and as a customer, I know that the place is neat and clean and I am sure my stuffs are safe and sound.
Controlled environment. Good choices of sizes of unit. Very clean and well kept.
Very Friendly Very Clean. Debbie was Very Helpful!! Highly recommend
Public storage in Hanover Park is the cleanest I have ever seen it and I have been storing here for many years. The new manager Debbie what I would call "Priceless". Make no mistake when someone can note a difference over time, then you know there's been a difference made.
Very nice, clean facility. Debbie was very helpful and took the time to explain my options. Friendly staff!
Debbie is super helpful andknowledge and help me make the right choice.
How much a month is your biggest unit
David was very helpful and resourceful!
We needed to put some things away in storage. Very close and friendly service
Debbie is Always very pleasant and responsive. The store is always clean and facility is well kept. A pleasure to work with Debbie!
Debbie was very informative and professional. She had a smile on her face the minute we walked in. She was such a delightful person to deal with.
Property Mánager, Debbie, is very knowledgable and has been so helpful to get me in the right size unirt at the best price. Thank you Debbie!
Love this Public Storage location! And Debbie is the Best!!
I worked with Patti who was AMAZING! She was very helpful and went out of her way to get my space all set up!
Patty at this Public storage was wonderful. She was courteous, friendly and professional throughout the storage rental process. Darren at the other location was very helpful and courteous and helped us find the right size storage and called the location where Patty is to make sure we got our promo price and the storage we needed.
Very nice facility. Debbie was very helpful and made sure my rental experience was easy. The prices are very reasonable.
Manager Debbie has been wonderful! She is a joy to work with and always is so helpful and friendly. She is one of the main reasons we tell others about PS.
Thanks Debbie!!!!
Good location but a bit pricey. Nathan have great friendly service.
First time to rent a storage unit and I'm glad I chose this location! Debbie was very helpful and such a delight. She explained their services and merchandise very thoroughly to ensure we understood our rental agreement, how to pack and how to properly maintain our storage unit. The space and building we toured were clean. Prices were reasonable that Debbie and her team were able to accommodate and honor the online rate onsite so we could secure a space right away.
Very good enclosed location for reviews, with reasonable egress and friendly staff. Carts are hard to get but usually I can get a key to unlock.
Enjoyed the visit I had at this facility. Debbie was a very helpful person who made my experience wonderful. It is very clean indoor facilities.
Samantha was very good. She explained everything very well.
Too many raises in rent, too quickly. Will be looking to move our stuff!
Hello. My name is Ja'Nell Carodine. From start to finish, Debbie was absolutely amazing!! Very friendly, bubbly and compassionate. Please give her a raise. Thank you
Debbie is awesome always a friendly face and happy to help!
Debbie is awesome. She's always helping us with all our needs. Very friendly and accommodating. You can tell that she genuinely cares for the customers. On a scale of 1 to 10 I'd give her a 100.
Very excellent customer service from Debbie ! Always look forward to having her at the location . Shes the best ever !
Storage spaces at competitive prices
Debbie has been very helpful in resolving any requests I’ve had.
I love this place Is clean nice personel Debbie is very helpful she is working behind the desk very informative person and nice. Not pushy not expensive to afford thank u i was lucky to find this place
Debbie is always very pleasant to deal with. She is very through to answer any question asked without hesitation and asks if you have any additional questions. What a gem!
At this public storage facility Debbie was very helpful to find the storage space that fit my needs. It was affordable for me. Facility is not only clean but well lit.
Debbie was so helpful when I came in to purchase moving supplies, specifically the wardrobe units that are sold. They are awesome and worked out perfectly for my use. Thanks so much Debbie!
Debbie was very helpful in my storage needs. Easy to talk to and professional.
Debbie is awfully awesome and she's very helpful and fun to converse with. I love this place and would recommend it to anyone.
Debbie and her staff do a GREAT job ! Debbie is professional, friendly and answers all questions and inquires in a way that you feel that you just received 1st rate service. I've rented from other rental locations and Debbie keeps this location much cleaner and in great order. Thank you Debbie and Staff !!!
Debbie was fantastic and very helpful. She had a very welcoming vibe and made pleasant small talk. Would love to see her again!
Very clean! Debbie has been such a big help! Definitely recommend.
Debbie - is a very helpful staff member at this location. She is very knowledge and attentive to our needs. The Public Storage location is very clean.
This location is very clean. I reserved my space online at a discounted rate. Shortly thereafter I received a phone call to schedule an appointment see the space and fill out the required paperwork. Debbie was very knowledgeable, she answered all my questions and made registration very painless and fast. Thank you. The only downside side is the flat bed carts require a key from the office so you can only access them during staffed office hours.
Always there when I need storage
Very helpful during the process, and even checked in with me after I moved in to see how everything went.
Really good assistance with Debbie. Really polite and generous women. Help me with questions i had. Really polite employees. Love of how it is really secure with everyone personal stuff. I would really recommended for anyone that needs to move out and don't have anywhere to leave there personal stuff.
Our interactions with Debbie were GREAT! She is VERY nice and personable. Our experiences were very pleasant and she was EXTREMELY helpful. Thanks DEBBIE! - Meagan
I had a great experience at this public storage. I came to look at a unit and DJ was very knowledgeable and helpful. Very clean facility.
Debbie is the sweetest and most helpful customer service representative I have encountered in a long time. She is definitely and asset to the organization! The facility is very clean and prices are reasonable.
Debbie was absolutely amazing! We walked in and every question we had was answered without a single hesitation. Her customer service is behind exceptional. Love walking in to pay and she's there :)
When driving here, you may miss this place. Hard to see and difficult to get in and out of. Once inside its great!! All inside units climate controlled. If you can get past the location and in/out issues it's a nice storage place. I recommend.
Debbie was really helpful and the facility is clean!
Facility is very clean and well lit. The manager, Debbie is very knowledgeable and very helpful. I would highly reccomnd this faciliy and wotking wiyh Debbie. Thank you Debbie.
A lady named Debbie was very helpful and is friendly. She explained everything well. Good job.
I was very pleased with the employee that was there named Debbie. She was very personable, and thorough. She definitely cares about the customer. The facility is clean and well lit and I feel my belongings will be safe and secure.
I was there yesterdey and i had the best experience thanks to the help of this lovely lady debbie
Great place!
Quick and painless. Melissa answered all my questions.
DO NOT RENT a unit from this place recently they auction off my unit wrongfully without any warning I was not delinquent I had been renting for almost 2 years out of no where they sold my unit without warning I had been paying on my unit I never dissowned I had multiple complaints against staff never being there when I went to my unit carts were never available and the lady at the front never updated my information the 3 times I came into the office personally and updated my information. When calling to speak to the manager Curtis he stated there was nothing I can do about it. I'm confused as to why there is nothing I can do about you and your staff making a mistake and auctioning off my personal meaningful private property of mine without even warning this is a total violation of my kids property my property my husband property and a WRONGFUL auction and mistake. I asked to speak to a manager and they kept giving me a hotline number and someone will call me back within 24 to 48 hours in which my stuff will be long gone by then. The manager did not take the time to investigate their mistake he clearly just said oh well there's nothing you can do. Needless to say my items in that unit were very precious to me I will be taking this to higher I will let everyone know how horrible of an experience how horrible customer service was and how HORRIBLE to auction off someone unit when it should never have been. Police report and lawyers will be called. DO NOT RENT from here I only picked one star because it would not let me give ZERO stars. HORRIBLE horrible horrible disgusting
Caitlan has been great she helped me decide which storage to get. She has a freat personality and I just felt helped during my troubled process. I definitely recommend Caitlan as a great customer representative.
Melissa was great! She answered all my questions and was very helpful. I would recommend this public storage site to anyone!
Had a great experience talking with Caitlan; incredibly friendly and made me feel comfortable, even when I felt like I was asking silly questions. Thank you!
The process was quick and easy. Melissa was extremely helpful. Would recommend this storage facility to anyone.
Very good service here. Melissa at the front was extremely helpful and I would love to work with her again. Would recommend to anyone.
Hector was very nice and attentive. Explaining every aspect of renting. Not a bad place, though a little pricy.
Great freindly counter person leslee was very helpful
Leslee Was the Front manager clerk on duty , when i came in looking to rent a storage unit, I been going through some stuff and as soon as i walked in She greeted me with a smile and a warm welcome. She was very informant and was very Helpful with knowing what would be best for me to and my possessions to be stored she made a lot of great recommendations and gave me such a nice and warm hearted welcome that it made me feel more then just a walk in customer. She was Smiling the whole time and had Every Answer i need for all my questions, She told me that i can reserve a unit today for the month to follow but i wasn't sure if everything that was happening with me i might needed so she gave me the pamflit for the Storage unit and the property managers number, I just wana say that this experience was by far the best i can ever received at any location. 5 STARS. AMAZING CUSTOMER SERVICE.
Melissa was a great help very professional and ascertain I will recommend this place
Bottom line is there are better places for equal costs on the area. The worst parts are the access to the unit, a pain in loading and unloading and plain lack of attentiveness. Read on if you want to know the details of our experience. We started with this place two years ago. At the time we moved in there were light bulbs out by our unit. We notified the management of the issue and expected it to be fixed. Every time I went in there the light bulb was still out. Admittedly I only stop there a few times a year. I finally told the front desk person that if I came back again and the lights were out, that I would bring my business elsewhere. There response was that "they" call it in, but they only fix three at a time. Earlier this year I went to the unit only to find I could not access my unit. There was a note everywhere that until further notice you could only access the unit while the office was open. That is 9:30 to 6:00 pm. I took a day off of work so I could go get some stuff that I would need for an upcoming weekend simply because I am at work by 8 am and do not make it home until after 6 pm. When I went to the unit, the light bulb was still out. I used my day off of work to get my stuff and seek a storage provider elsewhere. Today we moved to the Cubesmart in Bartlett. They are priced the same. It is not three levels where it takes forever to load and unload. Kathy is exceptional and she lives on the property. You do not need to go drop an id to get a cart. Best part is they gave us a moving truck for $10 for 4 hours...just enough time to move our stuff. Access to the unit is 6 am to 10 pm. I'll put this as simply as this. My wife and I used a holiday 4th weekend to move storage stuff we need about 3 times a year.
Melissa was fabulous! Thanks for all your help, much appreciated.
Melissa the property manager was very helpful and explained everything very well would recommend this place to everyone. Great office
Wonderful people and super deal, love it
Leslee helped me get my first storage unit today. She was very professional and knowledable. She clearly explained the whole process with ease. Great employee. The facility was very clean and a great deal too.
This location was convenient the staff person, Melissa was kind friendly and helpful
The location is convenient and the staff was friendly and helpful. Storage units are all indoors. Good choice.
I moved a trailer into parking today, the lot is very clean and well maintained. The move in process was super easy. I was told what was needed for registration up front. Leslee did en excellent job of explaining everything clearly during registration, Even setting up billing was a snap. The whole process was actually pleasant!!!
My father and I came into this location on the tail end of its operating hours, in the middle of a significant snow storm, for a meeting that was scheduled at the last minute. Not withstanding these circumstances, Leslie and Melissa provided us with service that was both professional and prompt. I would definitely come to this location again for any further storage needs.
Micki went out of the way to make sure we could get into our storage unit even though they were closing early because of the weather. Worked out great. Also thanks to the gentleman that she got to come over and lock up.
Been a customer for years. We love it here. Micki is the BEST!
Friendly and efficient service! Thank you!
They are great to work with, and the facility is clean and convenient to the major roads in the area. I had Micki help me get all set up and she was excellent. Answered all my questions and I was ready to go super quickly. I highly recommend this business.
Micki was fantastic. She helped us find the perfect unit.
The staff is really helpful especially Micki and the facility is clean. Access to carts is what keeps it from being a five star rating.
Micki was very helpful. Mickey explained everything very well. She had a lot of patience for me. I love the fact that everything is indoor and very conveniently located for my schedule.
Micki is very helpful and knowledgable!
Great place to store your stuff, could use an additional light motion sensor in my area to activate lights. Other than that builder defect, I am pleased.
Micki help me pure nice.
Leslee M. was extremely helpful when I signed up for my unit today. She was very informative and offered helpful tips to make the move easier. She was also extremely nice and during my stressful ass day, kinda calmed me down with how easy she made the sign up be. 10/10 One thing I will say about the facility itself is that I really don't like how there is a barrier preventing a left turn from East Bound Lake Street. I missed the entrance and literally just got out of my U-Haul and had my buddy figure out a way to turn the damn thing around to go West Bound again to hit the entrance while I ran in to make sure I was able to sign up before they closed the lobby. I realize all those complications were at my own fault for missing the entrance but damn.. rush hour, it was raining, getting darker by the second making it colder... if I could just make a LEFT TURN like a normal entrance I would've been so much happier. Anyways, give Leslee a high-five, Public Storage. She coo'.
Great service and facility. Very clean and quiet. Only complaint I have is that Public Storage raised my rent almost $50 this year. What happened to good Ole discounts for reliable customer with many years stored. Not the facility I blame but company I do.
Micki is very helpful and friendly with a clean facility.
We used a storage unit here for a number of years. The staff was friendly and helpful, the unit was climate controlled, and the security was very good. I would highly recommend this location.
Seems like a decent place. Rates were very reasonable for climate controlled. Service is always good.
Great people safe location.
Sherise was very helpful and knowledgable and helped me every step of the way
I had a 5 by 5 unit at this location, it was a short time due to me just not needing the space any longer. The time I was there and had to go into my storage a few times the visit was pleasant and very clean. The attendant, Micki was one of the best individuals I have ever dealt with comparing to other Public Storage locations & the attendants. She showed me from day one how much assistance and asset she is to the corporation. Every time I come in to the office she is welcoming and holds a great deal of knowledge to products that are available, especially when I first moved into the unit. I thank her and Public Storage for their service and purpose.
Problems occur everywhere, I have had them . With public storage where I am at I have had the pleasure to have a very helpful employee, named Micki. She doesn't have to go out of her way to help me but she did. I was looking for a bigger unit n she updated me with ones that open up n called me to see if I way interested. I wanted a 1st floor n got it today. Thank you Micki for your help. I think the only thing I would say about public storage is to have prices not so high. Just because it is on the first floor. The price I pay for a 7/10 is 124. N there are bigger units for the same price on another floor. Please consider size not floor
I really like that place , the units are affordable . I recently upgrade my unit , i got a bigger one , that was pretty easy and so fast . I was like , what am i going to do , if i don`t get a bigger unit now ? When i get there , that was so much easy , i could even walk in with my stuff and do the upgrade at the same time.
Micki provided excellent customer service and knew her stuff. Positive experience overall.
Instead of rating how my sign up experience was, I'm going to rate how the storage facility operates after being a customer over a year, so you can see what your really in for. To begin the company has done nothing but increase my rental rate starting 3 months after I moved into my unit, my rent rate started at $107 and as of June 1, 2015 my rent will increase to $143, that is a 33% price increase. I may be able to justify this increase if the facility was nice and it had great service, but it doesn't. The service it awful! The carts are always locked up, they claim they have lost the keys, they say people steal the carts, I have seen the same carts, the entire year I have been using the facility and none have turned up missing. They say each unit has its own security alarm, however if this alarm is real it is not functional, the gate is left open most of the winter, probably because of the snow and the company does not want to pay to have it plowed constantly. So now the only gate that requires a passcode to enter the facility is left open with no-functioning alarms on each unit, leaves your personal belongings extremely unsafe, all someone needs is some lock cutters and they can clean out your storage unit. The attendant there is awful, and never wants to help regarding the cart problem and really doesn't seem to care. The last time I was there she asked my to go through the building to find another customer to see what key she had for the carts, when I found the lady the only key she had was for the cart she was using, when I went back to the attendant to ask for another key, a spare key magically appeared, only if I would bring it back to her right away, because she was to lazy to come to the back and unlock the carts for us, she wanted to remain in the office (there were no customers either- FYI). After wasting 30 minutes or more of mine time trying to track down a key for one of the carts, we finally had use of one. This was at noon on a Saturday, a pretty busy time when all the carts should have been unlocked! This place is awful and we will be moving out of our unit shortly! This should give you a better perception of what the facility is like, not just the signup experience.
When we were looking for storage in our area ,we made many calls .But when we called Public Storage on Lake St. in Hanover Park they where so much help and very nice phone voice(emplyee's name was Micki) , we when in the next day and had the best service (It was a young man I can't remember his name). As sometime has passed We go in each month to pay our bill , not having to but wanting to see the employee's and talk a little bit. Anyone needing storage in this area , use them . Ask for Micki she super nice . Happy Customers Goma & Jodie
Never had a bad experience. Sherise is extremely helpful and courteous. Won't even think about storing anywhere else. In an area where there are a plethora of other options for storage, it's people like her that make its an easy decision to stick with Public Storage.
Our group has used this facility for a number of years. It is well kept, safe and secure! When we had a question, Leslie was a great help!
Sherise was very helpful and professional
My experience is superior. The facility is very well maintained. Micki, the supervising person there is most helpful. All works very well. I assisted a new person in renting process. We were both very happy and it could not be processed better since all was just perfect. Andrew (living very close by)
Micki is a great manager, as are her relief managers. I get friendly service with a smile, always professional. I like that it is climate controlled and feel secure.
Clean and easy to get access to your area.
Wonderful customer service, clean facility. A++
Niki is always courteous, professional and friendly.
This is the best storage location I have ever used. It is climate controlled and clean. Micki has always been very helpful.
Our organization has been using this facility for several years and think that it's the best around. Micky is pleasant and always very friendly whenever we see her.
Property manager, Micki is very kind, informative, and helpful! premises were very clean. Impressed!
I have had a great experience so far, the staff is very helpful and after my first month I am happy to recommend this location to anyone with short and/or long term storage needs.
Appreciated the friendly service. Thank you Leslie.
Thank u Shanna for the great customer service. I'll be back again!
This location is a clean and well maintained facility, with proper climate control and solid security for the storage lockers. The on-site manager, Micky was always pleasant to deal with and always willing to help out. Of all the storage facilities I've used in the past, this one is without a doubt the best!
I have used this property 4 years ago for a good 7 years. And just came back to this property again. The manager Micky actually still remembered me!! Very clean property and manager Micky is always very helpful and courteous.
Amazing staff. Always helpful, and always willing to answer questions
Customer service is great...The facility is very clean...However I use the storage unit before or after open office hours and most often have a problem with the carts being locked and chained up. Also during the week after office hours the back gate is often wide open for anybody to drive in...Not happy with that.
Shanna is so awesome ! Every question I had she answered it . She was very helpful and very friendly .
I have been a customer for few years & have found the facility a very safe, secure & clean property. Micky has always been wonderful. She is extremely helpful & has been a joy to work with. I would highly recommend this location.
We have been here a while. We love Mickey and she has always been a joy to work with. Thanks for a great experience for our storage needs.
Scott was very helpful. Good service and good price.
Micki was very helpful and polite when signing up for a storage unit. This is definitely one of the most reasonably price facilities in the area and one of the nicest Public Storage I have rented.
Excellent customer service, Shanna was extremely nice and helpful towards what I needed. Thank you!
Micki is very helpful and really tries to solve any problems that arise. She is very personable and concerned. She is the reason we continue to store at this facility.
Great
I am very happy with the service i have recieved at this location involving my storage block "29125" and overall i am very satisfied with the given to me by Shnnaj Micki
I highly recommend this Public Storage facility. Micki has always been very helpful and responsive to requests for information including providing timely reminders. She has been great.
Excellent service. We love Mickey. She's the best.
Great customer service Sheranese was very helpful and informative
I came in to buy stone boxes and although they where a little pricey the young woman Sherrie was great with helping me to see what boxes I needed
Pleasant people, friendly environment. Helpful with any questions I had and climate controlled ujits, always a plus!
Mickey was a pleasure to deal with , she was very pleasent and took the time to answer my questions with a smile. i would recommend this location in the future.
Great staff , people are very helpful !!! Thank you for your professionalism .
I love this location because the storage spaces are all indoors. The facility is secure and well kept. Shanna was very nice to me and provided excellent customer service. I would highly recommend this Public Storage facility.
Mickie is the greatest
Muy buen personal
Great service! Needed a space to store furniture that will be going to kids after college and getting their own place. Micki was so friendly and accommodating will recommend this location for sure!
Had an opportunity to rent a unit here for 6 months.. felt very secure.. the facility was well maintained.. very clean and has carts available for renters.. also, no lease to sign... The manager and employees were very professional and I highly recommend this facility !!!
Just toured it, didn't end up renting because the rep made me feel as if my stuff would not be protected unless I bought their padlock. For pushing a $15 padlock on me they didn't get a customer. Maybe that's just the way it goes anymore with corporate control but you'd think the bottom line would be imperative. They have a good competitor right across Lake Street.