Public Storage Self-Storage Units at 1414 S Wabash Ave, Chicago, IL

Rebecca , was amazing. Great customer service

George was so helpful, gracious, and informative when I needed to transfer to a larger storage unit. His stellar customer service made the process seamless, reducing the anxiety associated with the move.

The process was smooth & quick, the storage facility, is well maintained also, I like the electronic entry feature, they have elevators & flat bed equipment, to move your stuff, the only thing, I would like for them, to also have, is a garbage available, in the event you need, to discard small items, that become damaged or broken

George was incredibly helpful. Very welcoming and knowledgeable about all things storage. He walked me through everything and gave me a tour of the building. Couldn’t have asked for a better experience!

Thanks laqueeta for the help

Laquita has great customer service very knowledgeable and nice

I came in inquiring about storage space . Amanda assisted me she was so kind and welcoming.great customer service .she answered all my questions.give her a raise

Amanda at the front desk customer service was so pleasant. She was right on point and help me immediately I recommend anybody come to this place for their storage concerns.

I’m anxious about leaving my belongings in storage, but George was so personable, knowledgeable and helpful that it took the stress away! He assisted me with a unit transfer and it all went smoothly. He’s also super nice!

Amanda is very helpful with the moving process!

Clean, accessible, friendly. George is fantastic and everything goes smoothly

George is super helpful, professional, and kind!

Amanda is absolutely, Amazing! friendly, very attentive and keeps the customers knowledgeable. Clean facility customer care at its best.

George was such a HUGE help. This was my first time renting a storage unit and I know I made the right decision. He answered all my questions and walked me to my unit. He also let me know all my options as I was in deciding between renting a 5x5 unit and a 8x10. Thank you so much, I highly recommend contacting him if you're considering renting a storage space. His customer service beats the competitors!

I just talked to someone on the phone, pretty sure his name was George and he was super kind and attentive when confirming my unit. Would definitely recommend!

Overall great customer service from George thank you.

Amanda was very helpful and very knowledgeable. She helped me find the perfect space for my needs

Public storage made my move very easy even when I had to purchase a larger unit George was very professional and helpful during the whole process. Thank you

George was amazing! Super helpful and kind. I had an issue with my unit and he took care of me right away and made sure to explain what exactly happened AND got it resolved quickly no issues.

Thank you for your services Laqqita... Pleasure speaking with you today

I came to pay my bill today and Rebecca assisted me .She was very nice and helpful. She assisted with setting me up for autopay so I won't be late again. Thank you!

Rebecca was a complete delight and super helpful. Talk about going over and beyond! I wish everyone was like as professional and helpful as she. 😍

Rebecca gave excellent customer service and was very pleasant.

Rebecca Excellent Service

We transferred from one unit to another on the last day of the year. Rebecca was a valued Public Storage administrator during our late-in-the-day and last day of the year transfer. She contacted me directly the first business day of the new year to assure me that all was completed successfully and recorded accurately. I was worried. Her proactive call (and reassurance) is the reason I took the time to write this review. Thank you, Rebecca.

Rebecca & John were most helpful in assisting me in an extension on my payment. No one wants their stuff auctioned off the day after Christmas. Fortunate for me, Rebecca and John were there to make my sail smooth. Great people, professional establishmen. 10/10 Recommended.

My experience with PS has been very professional and I have not left, I just moved to a location closer to where I live.

Great experience. Easy to deal. Special thanks to Amanda for the help and fast response.

Very well priced unit and experienced staff. Amanda did an excellent job with setting up my account. I had to move into a bigger unit and the transition was seamless.

ORIGINAL REVIEW 8/1/2024 I wish that this could be a better review, but unfortunately the lack of communication from this location is just horrendous. I have been trying to get in contact with them regarding my account that they have decided to upcharge the rent on TWICE, even though my rental unit has never had a late payment nor have I switched units to a larger space. I have been trying to contact them in regards to freezing my unit’s rental price and also prorating my rent for next month, as I will be moving my items out due to the ever-increasing cost that I simply cannot afford. I have left two voicemails DURING THEIR STATED BUSINESS HOURS (since I cannot go to the office; the windows and door are covered in brown paper… I suppose they are under construction of some sort) and have yet to hear anything. I am so disappointed; the unit itself is nice and I’ve never had any issues with the building outside of the fact that the elevator was out for several weeks and I had to take the stairs, which led to me not being able to get as many items as I needed during those trips. All in all, I would recommend the space but absolutely NOT the customer service (which to me is the most important part of any business) simply because it has been nonexistent when I really needed them the most. Hopefully others have a better experience. UPDATE 8/2/2024 12:35p I am very happy to report that Michael from the district level has reached out to me via phone call with both apologies and resolutions for my experience! He was able to explain the entire process to me as it relates to navigating rental of a storage unit, and answered all questions I had! He was very personable, patient, and professional, and I’m glad to report that due to him personally (and PROMPTLY!!!) reaching out to better understand my specific issues and difficulties, I will be able to continue using my storage unit during my current life transition! Thank you, Michael! I truly appreciate your support and genuine care for your client base!

Amanda was so helpful each time I can in last two days. Even though her store is under construction she was there everyday to help me. Amanda teamed up with Angel and they made sure I got the storage unit I wanted. I am thoroughly please. Public Storage Rocks!

Great staff and service.

I have been a Customer, at this location for more than 14 yrs. There have been a number of Property Managers during this time and I must say, Amanda has been the first I have felt compelled to write a review. She is SUPER a real professional and always extremely helpful and courteous. She’s a KEEPER! THANK YOU!

The customer service rep richere was approachable and respectful.

Great experience checking in and renting. Clean and well kept. Richere was extremely professional and helpful. She made good recommendations and explained the process start to finish.

Thank you Richere for exceptional service! Builds wonderful relationships with her clients, will not hesitate to go the extra mile to provide the best service, is kind and attentive! I will be a returning customer because of Richere.

Richere has been super helpful with my visit!

friendly and helpful staff! facility is clean. huge shoutout to amanda for helping us out with our locker!

The property manager is phenomenal! She’s professional , kind I left a few boxes outside and I didn’t even know it ! She put them in the office and stored them for me ! She accommodated me at the very last minute ! Thank you !!

The property manager is really good at his job. He explained to me my billing process and how to use my phone to open the gate. I hope the next manager is as good as job, he's a tough act to follow.

Really nice customer service! the front desk is very friendly and helps a lot!

Exceptional Storage Facility Experience! I can't say enough good things about my experience with Public Storage South Loop! From the moment I booked online, the process was a breeze. The website was user-friendly and intuitive, making it easy to select the perfect storage unit for my needs. I had to make a couple of calls to answer a few questions specific to my unique situation. Bianca and Amanda were patient and super helpful in answering my questions (and trust me, there were many). Upon arrival Richere and Amanda were terrific in providing assistance guiding me through the check-in process seamlessly and answering my many questions. The facility itself is clean, well-maintained, and feels very secure, giving me peace of mind knowing my belongings are in good hands. What truly sets this place apart is the exceptional customer service. The staff went above and beyond to answer all my questions and ensure I had everything I needed. They were courteous, professional, and genuinely seemed to care about my experience. Overall, I highly recommend this storage facility to anyone in need of storage solutions. With its ease of booking, user-friendly interface, and outstanding customer service, it's hands down the best storage facility I've ever used. Keep up the fantastic work Amanda, Bianca, and Richere!

Amanda has been helpful. I needed boxes and she was able to help me with my questions.

Great service, Richere is always friendly, ask if she can help. Plus interested in her customers. Terry

I have used this public storage for many many years, so much so that I probably could have repurchased everything that I store in the storage units over again at least 3 times by now. Though many of the staff members have been very nice over the years, I cannot say enough about the kindness and dedication of the current manager, Amanda. I swear that woman NEVER has a day off and is ALWAYS so incredibly kind, diligent, caring and professional. This facility is usually VERY clean, well lit and it's climate controlled all of which are of the utmost importance. Though my family has finally been able to downsize from having 3 large storage lockers simultaneously to having only 1( the monthly price increases have been a bit extreme), I will always choose this location over any other storage options because of Amanda. Thank You Amanda for ALL that you do !!! Update as of 2/27/24 I just met with Richere at this location and she is EXTREMELY helpful, friendly and professional! I work in the luxury high-rise residential building industry and I ALWAYS recommend THIS location to my residents who need additional storage. Thanks for your excellent customer service Richere!!

Had the best customer service! Worker help me down sized my Unit.

Amanda helped me a lot with my request to transfer from one unit to another. The door size was different between my new unit and old unit, and she was super patient in helping me find the one that fits my need.

Mary is such a hard worker! She had a MAJOR problem she had to handle at the facility and she was able to keep a cool head, take care of customers and still handle the problem. 👏🏻👏🏻👏🏻Great job Mary. Keep up the good work.

We had to make a quick move out of our current storage unit (different company) due to a drastic price increase. We visited this location and asked to see two units. Amanda not only showed up a couple of units, but she answered all of the questions we had. We immediately secured a unit that met our needs and Amanda was super helpful and patient while we navigated the app and setting up our account online. Great customer service and we are super happy with the unit and location of this storage space (working moving carts, multiple elevators). Thank you so much for your help Amanda- definitely very appreciated!

Lady, I think her name was Amanda, sure was very helpful n pleasant 👍 thank you for making my day!

Amanda is by far a Dedicated employee goes above and beyond.

Riche on wabash is very helpful and nice she deserves a raise

Richer is awesome. I could not have put the contract together without her. She was so helpful and had a great attitude.

Was there today ,, Shane’s came through and helped us out ,, great customer service i n here … and that’s hard to find

Shaneka was awesome helped keep my stuff safe!

Amanda did an amazing job helping me out!

courtesy & very helpful staff! Thank you Richere

Gasta and Amanda were fantastic!! While I am out of state and tying to help facility my college students' apartment move out, which came very last minute, Gasta was so helpful and accommodating. What a great way for a long distance parent to feel at ease and know there are truly kind people out there to help. Thank you SOOOO much for all of your help!!!

Lucrea and Amanda are a great team helped me out a lot thanks ladies

Amanda is awesome, went for moving equipment and became a customer, very friendly lady!

Amanda was very pleasant and informative 😊. The 1414 Wabash is very clean. I look forward to my experience at Public storage

Went there to arrange for a new unit closer to my home. Amanda is amazing. Helpful, patient and informative.

Laquitha was very helpful. Thanks!

Amanda was very helpful and attentive. Place was nice and clean!

Amanda was great helping me with my unit and some new boxes. She helped me out again. Always willing to help

The unit is very dirty and dusty, they lock the doors at 5/6 so you can’t access your things. Rent started at $60/mo and 12 mo later it’s $115/mo (same unit). Update: Following this review, customer service has been very kind and they have readjusted our monthly rate

Amanda is awesome facility very clean and her customer service is off the chart

Amanda is absoulutely amazing with great customer service skills. If I ever need storage needs in the future I would come back just because of my experience with her. When you go here definitely ask for her.