Public Storage Self-Storage Units at 3145 N Alafaya Trail, Orlando, FL
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Office Hours
Mon-Fri 9:30 AM - 6:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Boat Storage
- Car Storage
- RV Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
Office Hours
Mon-Fri 9:30 AM - 6:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Boat Storage
- Car Storage
- RV Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
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5'x5'Online only price$ 21/moSmall 5'x5'- Climate Controlled
- Inside unit
- 1st Floor
$ 21/mo $27Best Price Label -
5'x10'Online only price$ 31/moSmall 5'x10'- Climate Controlled
- Inside unit
- 1st Floor
$ 31/mo $41Best Price Label -
5'x15'Online only price$ 47/moMedium 5'x15'- Climate Controlled
- Inside unit
- 1st Floor
$ 47/mo $63Best Price Label -
10'x10'Online only price$ 60/moMedium 10'x10'- Outside unit
- Drive-up access
$ 60/mo $80Best Price Label -
10'x10'Online only price$ 64/moMedium 10'x10'- Climate Controlled
- Inside unit
- 1st Floor
$ 64/mo $86Best Price Label -
10'x15'Online only price$ 82/moLarge 10'x15'- Outside unit
- Drive-up access
$ 82/mo $109Best Price Label -
10'x15'Online only price$ 106/moLarge 10'x15'- Climate Controlled
- Inside unit
- 1st Floor
$ 106/mo $141Best Price Label -
20'x10'Online only price$ 147/moLarge 20'x10'- Climate Controlled
- Inside unit
- 1st Floor
$ 147/mo $196Best Price Label -
20'x10'Online only price$ 150/moLarge 20'x10'- Outside unit
- Drive-up access
$ 150/mo $200Best Price Label -
12'x25'Online only price$ 151/moParking 12'x25'- Uncovered parking
$ 151/mo $201Best Price Label -
15'x20'Online only price$ 154/moLarge 15'x20'- Outside unit
- Drive-up access
$ 154/mo $206Best Price Label -
10'x30'Online only price$ 156/moLarge 10'x30'- Outside unit
- Drive-up access
$ 156/mo $208Best Price Label
Nearby Self-Storage Locations
Self Storage Near
1851 N Alafaya Trail
Orlando
FL
32826
Self Storage Near
10280 E Colonial Dr
Orlando
FL
32817
Self Storage Near
10053 Lake Underhill Rd
Orlando
FL
32825
Self Storage Near
1400 Alafaya Trail
Oviedo
FL
32765
Self-Storage Near Orlando
Resources from the Help Center
If you've never rented self storage before, we're here to help.
Once you've found the right storage unit, you can lock in your price by making a free reservation.
Your storage needs are unique. Find out which features and amenities are right for you.
Here's what you need to know to make the process as smooth as possible.
See what fits in different storage unit sizes
Orlando Storage Units Near University of Central Florida
This Orlando Public Storage is the perfect place to find self storage space right near the University of Central Florida campus.
Less than two miles south from UCF, this location sits on the east side of Alafaya Trail between Research Parkway and Science Drive.
A 5x5 storage unit can easily hold a few boxes of personal belongings or books, while a 10x10 storage unit is a great place for Knights students and staff to store furniture or materials that won't quite fit in a dorm room, classroom or campus-area apartment.
Members at nearby Fairways Country Club can use a 5x10 storage unit to keep a few sets of golf clubs from cluttering the garage, while businesses in Alafaya can use a large 10x30 storage unit to store equipment, supplies and inventory before a relocation or renovation.
Indoor storage units allow for entry via interior hallway, while outdoor storage units provide drive-up access for customers to easily load and unload. This facility also offers vehicle storage options, including enclosed units and storage spaces for boats and RVs too.
Whether coming off of S.R. 417, S.R. 420, S.R. 434 or Colonial Drive, this is an easy location to get in and out of, for all local self storage needs.
Not sure which storage unit is the right storage unit for a specific haul? Speak with the friendly staff on site 7 days a week or property manager who lives at the facility. This location also sells moving supplies and packing supplies, including moving boxes, bubble wrap, packing peanuts, tape and more.
Public Storage is thrilled to offer cheap self storage units to the UCF community and the surrounding areas.
At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 526)
Shamar was amazing, he made sure I got the best location , I really liked the service
Rhonda was very nice & professional!
The property manager, Stephanie is very helpful! Thanks Stephanie!
Stephanie was so helpful! Beyond thankful for how easy she made the process and handling extremely simple.
Great service! Thank you Stephanie
Stephanie was amazing. Very knowledgeable and helpful towards all my questions
Came to see unit today Christine and Shamar helped me very informative and helped with an issue at a different location thanks for all your help
Great service Stephanie was great help
Stephanie Elham and Marley were very professional very helpful
Stephanie did a great and quick job moving me in! Thanks you!
Veronica was very helpful and friendly. I love meeting fun people and she was so helpful.
Stephanie was great. Really helpful and insightful.
Great customer service! Thanks to Teri at front desk. Made my first visit and getting my storage unit a breeze.
Stephanie & Kenny was awesome! I booked the wrong storage unit and they made the process with upgrading and getting a new unit so smooth and easy really appreciate it you both 10/10 recommend they are so friendly informative and helpful!
I went to rent a storage space and was greeted by Stephanie and Kenny. They were very perfessional and informative. They explained everything and the transaction was easy.
Stephanie was very helpful. Took the time to show me the unit before I moved things in, had a pleasant short conversation while doing the admin work and followed up to make sure the space worked out all right after beginning to use the facility. Would recommend you use this location and ask for her.
Stephanie was awesome. Everything was great. Helpful, friendly and very knowledgeable. Got us a great unit at a great price. Also upsoldyus on some good storage boxes.
Great experience! Stephanie was amazing!! Quick service. With the few details I have she was able to find me what I needed instantly! Will recommend to friends and family!
My mom and I receive excellent customer service from Stephanie and also Terry. We definitely will recommend this storage facility to our friends and family.
Everything could have taken place online with no contact. For me, that was a plus. When we went to our assigned unit, we had some concerns on the condition of it. We stopped into the office and Terry was very understanding and responsive. She assigned us another unit in perfect shape and made the transaction with little inconvenience. Meeting her face to face made this experience better than it would have been. Thank you, Terry.
Such a great experience! We had to love last minute & Stephanie was super quick to help us and accommodate us into the storage! She was extremely kind and professional! Definitely a 10/10!
Rhonda & Stephanie helped me sooooo much !!
Rhonda was very professional and friendly, and she explained every important information I needed to know before signing the rental agreement.
Yes Stephanie was very helpful in returning my storage unit.
Mya are so professional and I really appreciate her help
stephanie was AWESOME SHE WAS GREAT!!!! the most helpful customer service by far!!!!!
stephanie was great!!!!!! thank you so much for your help, my experience was AWESOME BECAUSE OF HER!!!!
Stephanie and terry were super helpful
Thank you Rhonda and Stephanie for a smooth and helpful check in process!
Stephanie was great. She was very helpful and explained everything about what you needed to know.
The service was great! Stephanie was amazing, so kind and helpful
I had a great experience here for check in and rental . Questions are being answered and the rep is willing to work with you and help where it’s needed . So far so good . Cons: Update: had to move once prices kept going up not by a few dollars I’m talking doubling once you then jumping again . At my previous A+ storage never had outrageous price hikes . I’d look elsewhere if your looking for long term storage .
Quick easy process Christine was great very professional and knowledgable
Clean and efficient. Stephanie is always pleasant and professional
The other reviews are right stephanie is great. super easy experience to rent
Excellent service by Stephanie and Tami. Very helpful and knowledgeable, and helped us out tremendously in getting our storage unit! Thank you!
Great service, Stephanie gave me options with no pressure. She answered all my questions and was very helpful. I will recommend this location 100%.
I just want to give Stephanie a big THANK YOU!!! For your hard work and dedication, it did not go unnoticed! You went above and beyond. I know I can be difficult but you were quick on your feet and took care of my concerns head on. It was refreshing to work with you. Somebody give that woman a raise for putting up with me!! 😅
Stephanie es una gran persona ayuda a despejar todas las preguntas y una excelente atención al cliente
Stephanie was super helpful with getting everything i needed to get settled in! super friendly and very professional!
Mya was very nice and Professional. And made the process simple easy and fast.
Stephanie was very sweet and helpful during this stressful move. She made everything a breeze.
I come to this location to make my payments, Thank you Stephanie.
Stephanie was very patient , knowledgeable, professional and helpful.
Stephanie was awesome and super helpful.
Karla gave me great service
This is the best public storage location and experience I’ve had in my life. I’ve been late on multiple occasions where my storage space was supposed to be cleared. I recently relocated to California and couldn’t even be there during times where I was sure I was going to loose my space. So I am truly thank for Stephanie and Judith as well as everything they do for people at this location. It’s great to have people that actually care about what you are going through in life and genuinely want to help you. If you are looking for a location that will work with you as you transition then this Public Storage location is the place to go. I wish they had this kind of environment at all storage places. If you are looking for a storage place in the are where you have people that actually care, where you don’t have to be worried, then is Public Storage location is the place to go!!!!!
I have never had to use a storage . But now that I have to I highly recommend this location and ask for STEPHANIE! She is the best. Very professional and explains everything in detail. You won't regret it !
Stephanie is a excellent manager. She is very helpful. She is always pleasant to work with, goes out of her way to assist her customers and is extremely courteous. If you are storing anything at Public Storage it should be at Stephanie's store, it will be a very good experience
Thank you Joe for great customer service!
Quick and easy, Stephanie and Joe made it super simple and quick to get set up.
Excellent Service! Thank you PC!
Stephanie and Joleishka were great help
I rented my unit for 6 months and It was the perfect size that they recommend for my apartment size. The climate control made it even better when trying to move things in the sun and you can step back in to nice cold a/c. The unit was clean with no bug which I loved and all the staff I encountered were so friendly and helpful. When I ran into any issues or concerns Stephanie was so helpful and even went above and beyond to stay a few minutes later to wait for me. I can say this experience was nothing but great after such a sudden move because of the hurricane. I’d definitely choose this location again if I ever needed another storage again!
Stephanie had great service and was so was so sweet and helpful!! Will definitely come back again
Stephanie was absolutely life saving! She went over and beyond to help me with my issue! If the world had more workers like her it would be a better place!
Excellent service. Katie and Stephanie were very helpful
Stephanie was very helpful and professional. She answered all my questions and helped me find the best unit for the best price
Stephanie and Katie were amazing with reserving a unit!! Looking forward to a great experience.
Christine was wonderful quick easy process thank you Publix Storage
As a customer, I am very grateful to Stephanie. She has been very helpful and efficient with every service or information needed.
Ms. Stephanie and Judy made the moving in process very easy property very clean and well managed.
This place was great they treated me excellent Stephanie and Judi were awesome!! I recommend this place
I was already having a crazy day, now not being able to get in to my storage was fueling the fire, both Stephanie and Judi are amazing and calmed me down! I had trouble accessing entry and my account. Both took the time to help me understand the app, what I was doing wrong and how to correct it.
Great facility. Stephanie & Judy are wonderful, 5 stars !!
Very polite and professional staff.Stephanie and Judy are Wonderful!!!The storages are very clean.
Stephanie helped change my move-in date. She made the process fast & easy, and said "I strive for 5" which made me laugh. 5 stars!
Staff was friendly and helpful! Worked for what I needed!
Stephanie and Angel were absolutely fantastic. They helped us get everything taken care of and moved in super fast. 1-5 we give her a 10!
Stephanie assisted me fast… Really great service!!!!
Thank you Mya for all your help!
Thank you so much to Stephanie and Mario for helping me out today! Best customer service!
Stephanie and Mario are amazing!!!! They are so nice and accommodating. 11/10 thank you guys so much!!!
Great storage facility. Stephanie and Mario are the best staff. Very helpful and friendly.
Had a pleasant experience chatting with Stephanie and Mario. Great place to store you're stuff.
Very kind staff great service and informative.
Joseph was very helpful. He made it really easy to get signed up.
If you’re looking for a place that’s safe and reliable to store your things, I recommend using this Public Storage. It’s a great area, especially for students. The reason I chose this option is because it was very close in proximity to me. I want to give a huge THANK YOU to Stephanie, she helped explain the process for getting the unit, helped us determine the size we needed, and even went to physically show us each unit so we could make a decision. Silly us decided to go too small, not realizing how fast you can fill the space up, we were in a huge rush only three days into our first unit and she was able to help move us over easily, even finding us a unit as close as possible to the original so it was easier for us to switch all our things over. Stephanie made for a seamless transition to a bigger space. One again why we owe a huge thank you! Thank you Stephanie!
Stephanie was great. She was quick and made sure to explain everything in depth
Thank you Stephanie and Christine for making this move in go so smooth. You guys are truly knowledgeable and efficient.
The process was great and simple. Great location, is a safe, and great price.
My parents love the people here. Stephanie is always a pleasure to work with. So helpful and the new Aixa is so nice too. Thank you very much for great help like them.
Stephanie is the best ever. Super knowledgeable, helpful and nice. An absolute star!
⁰Stephanie was amazing!!super nice and very helpful
Stephanie is phenomenal!Full of knowledge and so helpful!it was a pleasure working with her
Stephanie and Aixa make great job, best storage what I got
Christine was beyond helpful! She made our stress filled situation more calm! A huge help! Thank you CHRISTINE!!
I had a great experience today. I highly recommend renting out any unit in this specific location. Very clean and organized. Mya and Stephanie assisted me with all of questions and concerns. They were extremely professional and kind. Thank you both!
Rasheema she's very nice person very awake pleasant very good person I'm happy
Good place with nice prices for renting a storage spot
Had a great experience renting storage units at this location. The representatives Stephanie and the trainee Maya (I hope I spelt her name correctly) were very friendly and informative. They showed me several sizes and took their time while I made decisions. I appreciate it!
Stephanie and Maya they help me a lot good service
Stephanie was amazing, she helped informed about all the options and helped me choose the right options.
Stephanie made the experience fast and was super friendly ! She helped us choose which unit was perfect for our things and offered any supplies she knew we might need! Great service!
Easy experience moving in, all questions answered, Steph is very helpful, and ease of access to the facility is great!
I absolutely loved Stephanie she made the whole process so easy so helpful with all the information left a super happy customer thank you Stephanie your amazing
Great customer service, made the process super easy, Stephanie was awesome 5 stars definitely recommend!!
Stephanie’s services were outstanding would highly recommend for best quality service ‼️
*I was informed I was not allowed to post these pictures because I was not “authorized” but according to OPD, since this was a public place, I am allowed to keep these pictures up for informative purposes* I’ve waited outside for 30 minutes, called, the front door is locked, no sign on the door, knocked on doors and windows just to get stared at. When I was finally helped, I told them they need a sign to let people know they’re not there, and girl said nothing.
Stephanie was amazing, she let me view multiple spots and also helped me set up the perfect space for my new business storage needs.
Stephanie did a great job of taking care of me today ! She found a unit right next to the one I already have which will make my life so much easier!!! All in a timely manner and while training Kayla ! Great job!!!
Stephanie and keila were great and quick. The made it easy. I would recommend this place for great customer’s service.
Great storage and help from Stephanie!
Stephanie & Rasheed very awesome ladys very respectful and helped out alot ty.......😃
Stephanie was very helpful thank you :)
Great experience, Rashwema, was extremely helpful and made the process really easy. Would highly recommend.
Stephaine was very helpful and professional.
Stephanie was awesome, she set me up with the unit I wanted and the process was super simple. Highly recommended! Thanks Stephanie!
Stephanie me ayudo un monton Dios la bendiga me fue de mucha ayuda
Great service from Stephanie!
Good service and good price.
Stephanie was very helpful guiding us to choose the right storage space for our needs. This is the place to go for storage. Thank you Stephanie for your help and patience.
Clean and nice..
The staff is friendly and helpful. The gate sometimes doesn't work and is broken but pretty secure. The light in my unit would never turn on but luckily I had an outside unit so plenty of sun to see. Overall the place is nice and I recommend. I would rent here again.
While moving out is so frustrating Stephanie makes it a lot easier with her help out and advises. I appreciate it a lot Stephanie thank you🙏🏽.
Stephanie was super nice and helpful. she answered all our questions and got us exactly what we needed. :)
Karla gave me great service
So happy with the service at this location Stephanie is so awesome good customer service
Stephanie was kind and very helpful. She was very detailed and communicated everything I needed to know. Would definitely recommend her to friends looking for storage!!
Stephanie helped me with storing my vehicle quickly and easily
The place is clean. Stephanie was very energetic, helpful, professional, and courteous. She did her best and gave us the best room . Appreciate all the help,
Very Convinient, nice staff we had to chage units. Stephanie helped us, made the transition nice and easy Thanks!
Had a great experience using Public Storage for years but unfortunately we're downsizing and need to move our stuff out. The manager at this location, Stephanie was immensely helpful in getting our unit closed out and squared away. Thank you so much!
Stephanie was so helpful and gave me great information! Thanks Stephanie!
I had a great experience with Stephanie setting up my unit and app for access. Everyone was super helpful and I am happy to be renting a unit here!
Stephanie was extremely helpful and even called me back on my account questions. The customer service is fantastic at this location!
Finding last minute storage for 2 college students was tough.. Stephanie made it easy.. found a great rate online, she made sure she explained everything thoroughly for these kids who are new to the process and gave a tour of unit sizes. She helped set up everything online as well to make sure it was done correctly. The units seemed pretty clean and the area felt more comfortable than some others we saw that seemed at bit sketchy. These kids were much more comfortable renting a unit here than other places we saw that day and you couldn’t beat the price
Rox was a great help she helped me tour and sign up with ease. It was a wonderful experience would recommend for anyone.
Convenience, but not on the price!
awesome staff. the manager stephanie really goes above and beyond for all her costumers!
Gotta love a place where you can store your stuff!
Stephanie is amazing!! Great professional customer service! Premises are always clean! Thank u so much for all you have done for me since I don’t live nearby!
Stephanie and Noli were awesome. They made my move that much easier. I would definitely recommend this location.
Thank you Stephanie and Noli for the help.
I am new in town and this is my first time renting storage. Stephanie was invaluable in walking me through every aspect of the renting and access details. She was very kind ,patient, and professional.
I just wanna say they have great customer service an Stephanie was a big help wanna thank her so much but I highly recommend to others to use public storage
I would like to start off with saying that Stephanie was very helpful and accommodating when I had questions about my account. It was nice to have such a great experience. Thanks again.👍
Nolie and Stephanie were really helpful, knowledgeable, pleasant and professional. Enjoyed working with them.
I am new in this area and decided to use this storage unit... Stephanie was very helpful, professional, and courteous... I would most definitely reccommend this storage unit to anyone searching for one. It also is very clean and in a nice quiet location.
The staff at this location is very rude. Especially this location’s manager. She is very snippy and short tempered. I would suggest using a storage unit somewhere else if you want a nicer staff experience.
I must say, of all the years in the area THIS facility has exceeded all my families expectations. Starting with Stephanie introducing herself and her facilities promptly after making my online reservation. Noli was very courteous and both ladies maintain the office smelling amazing for it to be a storage facility. We feel that they take pride, compared to the other facility in public storage. Great example Ladies!
This is by far one of the best storage unit locations by far in the Alafaya area. The propery manager Stephanie was amazing and made the process super quick and easy. Very much recommend to anyone looking for a storage unit.
Noli and Stephanie were extremely helpful and made sure I had everything I needed to make my move the most convenient! Would definitely recommend, very smooth process.
Came here to move our customer. Karla & Stephanie thank you
I had a storage unit there for a few years and Stephanie was the most helpful associate I've ever encountered on this property.
Karla and rox
Very quick, friendly, and professional service from Stephanie, very happy with my experience.
These people are the most harassing people I have EVER rented from. One person tells you one thing and another employee tells you another. They threaten you with a lien against your unit on the day your bill is due and I had just paid it earlier in the day. They send you a text if you leave even 10 or 15 minutes past 9:00 pm. Have to ask the person in the office for key to restroom AND you are told you only have 30 minutes to load stuff into your unit -- you can't be at your unit longer than that. Not America to me. Dictatorship
Stephenie es una empleada muy preparada para atender al cliente y explicar paso por paso de las políticas de public storage yo estoy sumamente agradecido con el servicio que me brindo stephanie.
Excelente servicio!!
Ms. Stephanie was very helpful!! And this location is awesome!!! She has been here every time I come in and she’s very pleasant.
Prices continue to rise. Place is nice however you pay for it.
Great experience and service. We were helped by the property manager and she was extremely helpful and accommodating. We needed to move up a size and at the time they were unfortunately all full. But she gave us a call when the exact size we needed was available. She was super nice and helpful and made my moving process that much easier.
Smells and it's hot in the units. Not sure why we pay for climate control.
Perfect experience, stephanie helped me out so much & made everything easy to understand! Was a pleasant & easy experience!
Exelente servicio por parte de Stephanie siempre muy dispuesta ayudar con su buen carácter.
Slthe receptionist STEPHANIE was extremely cute and incredibly resourceful! Thank you!
I’ve had an account here for about eight years and Stephanie always been there no matter what I needed went over and above the call of duty. I would not be shocked if she is managing this whole company one day! They will be blessed to have her in the position. I can’t wait to see what she achieved! Ty so much for your get service
The storage employee, D'Mya, is really nice and very helpful. Excellent service.
I been storing at this location for a while and stephanie always answer all my questions.
Stephanie is an amazing property manager
The employees were very accommodating and knowledgeable. They made the process much easier than I thought it was going to be!
I’ve been contemplating moving from NY to FL and have been super nervous about it since I’ve never made a big move like this before and needed to make sure my stuff would be taken care of till I settled in. I called this specific Public Storage and spoke to a young lady called Stephanie she was an absolute delight!. She literally calmed my anxiety about the entire process and simplified everything (which is exactly what I needed in this time on caos) Thank you SO much 🙏🏼 I guess this is really happening! IM MOVING TO FLORIDA!! 😂
Great service ! And very informative!
Stephanie is very helpful, friendly and made sure I got my rental unit even though I was running behind. She had no issue staying past closing hours to make sure I didn’t lose the special price. Thanks for your assistance.
Stephanie was great! Made moving in so easy, informative!
Stephanie was awesome and helped me find the storage unit the fit my needs at a great price!
Excellent service!
💯👍
Stephanie and Nash made the move in quick and easy!
Gracias Nashaly por tu ayuda Dios te bendiga ❤️
Stephanie the Manager was very helpful and knowledgeable. I was able to make a decision on a storage unit and would recommend to anyone looking for storage
Stephanie was great. Helped us out multiple times!
Rose has excellent customer service thank you you rose appreciate the great service
Stephanie was amazing. She knows her stuff! She was pleasant and the whole experience was quick and efficient. She was friendly and sweet. I would definitely recommend THIS facility to anyone! Thanks Stephanie!
Nashaly helped me with my unit and she was super helpful and patient with my questions. 10/10 customer service
Nashaly was very helpful, she made my move in process Seemless, she also assist me with renting a additional space which is very reasonable compared to what other storage facilities are renting for
Stopped by today to inquire about renting a unit, Stephanie was extremely helpful & knowledgable! This is exactly what exceptional customer service looks like. Highly recommend this location.
Just got a storage today. A beautiful women named Stephanie helped me. She was very kind and sweet throughout the process. Thank you 😌
Great service and very mindful of current Covid situation. All around well prepared establishment and great customer service. Thanks to stephanie who was there to assist with moving in.
Stephanie is ultra helpful! She helped me move into an empty unit closer to the exit of my building. I was surprised to see my renters insurance is required when I entered the office even though I signed up for the first unit without it. But the overall service still merits 5 starts
Stephanie rocks! Very friendly and helpful
I am currently renting two units. The first unit I rented when I reached the 3 month mark they increased my rate from $71 to $90. What they do is that they attract renters by their low price then increase it. I needed another unit and I just rented it prior to the prior unit increase.I assume they will increase it at 3 months. The second unit I got for $71 a month and right now it’s going for $53 a month. They are ripping off people. Do not rent here unless you don’t mind a significant rate increase. They are crooks. I will be leaving elsewhere as soon as I settle.
Had a great experience here, the process was idealy quicker than usual. Would recommend this location instead of the 436 location.
Great staff, very friendly and helpful.
I have 2 spaces rented here. Both times the staff was helpful and process was very easy. Thank you Stephanie for being very professional and helpful.
Stephanie excelente trabajo gracias por la alluda selas recomiendo
Stephanie was so professional and quick and efficient.. place is clean.. great job
Loved the place!! So convenient. Stephanie was awesome. She was such a help !
Stephanie was awesome at helping me with getting boxes and padding and bubble wrap. She really help me out on everything. Aetna online process on getting a unit was super easy compared to others! I would definitely recommend this place to all my family and friends. Thank you Stephanie!
Stephanie was absolutely wonderful in helping me get my storage unit. The process was quick and easy and the place was very clean with hand sanitizer and wipes offered, amazing considering the crazy pandemic going on right now. Excellent experience and very kind lady!
Stephanie was the one that helped me today. She's always super friendly and helpful. She made sure to answer all of my questions and made sure I had everything I needed.
Great experience here! I had made a mistake online with the specific unit I needed and the people at the front desk were very helpful in correcting it for me and getting my needs met! 10/10
Stephanie provided me great services! I appreciate the help and providing me great information of me moving my items in. She did a great job thank you!
Fast and easy + good deals
Great experience with Jeanette.. very helpful and efficient... got a great unit to store my boat!!
I came with A couple of questions and Ayanna was so nice and gave me a lot of information! Really nice location.
I had a pleasant experience and had all my storage needs met. Heather was very helpful and streamlined the process as much as possible!
Good place
Thank you so much Stephanie, you were very helpful and friendly.
Staff was incredibly helpful, good price, clean facility!
Very helpful staff. Helped me with all my doubts and explained the whole service properly.
Ayanna was very helpful and nice. She showed me the unit and provided me with the best unit for me.
Stephanie was a tremendous help and provided great service during my visit today. The process was easy through and through and I’m looking forward to future business.
Stephanie was sooooo amazing . She helped us out tremendously when we really needed it . The process was quick and easy with no problems ! I recommend her and this spot cause it was a great experience. She helped us out to make sure we had the right storage that’ll fit everything we would put in there. She went through the terms of what we were signing . It was great .
Stephanie, was very helpful. She explained the entire process and keep things simple for me.
My first time renting out space and Stephanie was a huge help. Thank you so much!
Helping my family store things after a fire at their complex
Thanks Veronica!
Stephanie helped us get a storage unit fast, and answered all the questions we had! Great customer service and they have a little store inside to help with your packing needs.
I went to one store to inquire on prices with Selina who advised me of the best unit to rent for my storage needs, and how daily fluctuation rate can increase cost. I was informed online prices are cheapest. I found the same unit for less and reserved it with Carolyn at another location closer to home. I am pleased with the way both employees were so helpful, professional and encouraging accommodating our needs to find a low cost storage. We set up auto pay, insured our unit and purchased locks and supplies. If you are looking for a great location and management team I would refer you to both 1845 and 3145 N. ALAFAYA TR Orlando Fl 32826. near to all eateries, hotels, and apts. Thanks to Carolyn and Selina for your gracious attitudes and smiles while taking the time to show the differences in units. P.S. I also stopped into the Oviedo location 1400 N Alafaya Tr (closer still) but it was overpriced for the same unit. Thank you to Christine for confirming we had the best deal with Carolyn. I liked the fact that all 3 ladies were happy to research the rates with smiles. Lydia and Sonia
I had to put stuff in storage because and they said a dollar for a month and $24 for pull up the application fee then they charge me. Insurance was 15. It end up being $71.
Lori was very helpful, sweet young lady
I had an amazing experience with Lori today. From start to finish she made sure i was taking care and my rental unit was just the right size for me and my kids. Her customer service was top notch. When coming to this location you gotta ask for Lori. She will make sure you leave with a smile like we did. Thank you so much Lori for being just what we needed as we make this move.Many blessings hugs from Chasity Ja’Niyah KennethV Caleb & Miracle
Lori is such an excellent employee! She was the nicest person I could’ve dealt with! Very punctual and helpful but most of all SWEET! Great job!!
Five star rating because of the politeness of the people and was very professional showed us everything in detail gave us all the information and then we had question and they were very thorough with the answers we needed they did a great job
Stephanie, the property manager, was extremely professional and helpful. The storage units are also in very nice condition and the level of safety with the secured gate to enter is a big bonus
Had to rent a storage and Stephanie attend us she really give us a good serves excellent customer service
Rose helped me with the unit. She took her time with me to explain the terms and conditions of the rental unit. She showed my the unit and even coached me on how to pack the items to achieve maximum storage capacity. Over all a positive and productive experience.
Rose is fantastic..! She is fabulous and always goes above and beyond..!
Great place! Stephanie set me up quickly with a good locker and was quite nice and helpful!!
They were awesome
Friendly staff and clean facility! ❤️
Stephanie...!! Ella es una exelente representante para Public storage lleno mis espectativas como cliente y sali muy satisfecha Gracias por tu trabajo Stephanie..!!
Stephanie she is the best Ella fue mi mejor experiencia hoy en cuanto al pago y busco mi ubicación que mas me convenia Gracias.
All the staff are friendly and care about helping as much as possible during the rental process. The first month for $1 is awesome and their rates are quite competitive. After changing my mind the next day to go to the next size up, I learned they make transferring from one unit to another a total breeze. They also let you use your home-owners insurance to cover your stored items, which helps keep the monthly rate low once again. This is my second time renting at this location and I would do it again and again!
Clean, secure and climate controlled. Closes at 9pm so be sure to grab what you need before then.
Very polate nice great service best experience recommend to all my friends.
This amazing lady named Ayanna helped us out a tremendous deal today!! Mind you... I wasn’t planning to rent today, I just came in for some information, on top of trying to make up my mind, she took her time to show me three units until I made up my mind, she smiled and laughed the whole time with us, she is INCREDIBLE! God bless her and the sweet other lady working with her up there she was fun to chat with too!!
We have rented climate control unit for 2 years at this location. Unit is clean and bug free. Stephanie, the manager onsite, was very professional, knowledgeable, and friendly in helping us to choose another unit. I would highly recommend this facility for public storage!!
Staff very pleasant
Terrible
Stephanie is definitely like the De Monaco princes and treated me as a royalist as any princess should do haha... She’s not only the property manager, she actually takes pride and ownership of this facility keeping everything in the proper order and organized. She’s the most gracious young lady:-) Thank you Stephanie! Xoxo... G.Parker
Good security
Stephanie attended me, when I walked in she greeted me very politely and gave mena tour of the property, it was well kept and clean I would recomend this storage to anybody and thank you stephanie for the great service.
Gracias a Stephanie por su gran ayuda . Muy buen servicio .
Checked online then spoke with Stephanie directly on site. Excellent overview of unit / policies and pricing. Exceptional service!
Ayanna went above and beyond showing me 3 units very pleasant and patient. Thank you
Ayanna was very helpful. She helped make the process quick and painless. Would definitely recommend for anyone that needs help with their storage units!
Cancelled my storage without a phone call
Stephanie was super helpful and friendly when helping my family and I out, couldn't ask for better service! She was able to answer all my questions and gave me excellent advice! I will definitely be recommending this storage to others.
Stephanie has done an amazing job providing customer service and quality knowledge to me as a patron. I look forward to continued rental at this location due in part to her excellent work ethic.
Me encuentro muy contenta con el servicio que me ha dado la señorita Verónica de Public storage se portó muy amable e hizo que quedara satisfecha con el storage rentado.
Verónica es una Excelente trabajadora!!! Recibimos una ayuda excepcional muy ética y profesional. Muchas gracias y como le dije a ella...se ganó el Cielo!!
Verónica es excelente en su trabajo. Magnífica persona y me ayudo bastante en lo q necesitaba. Empleados como ella vale la pena tenerlos en las empresas
Muchas FELICITACIONES para VERONICA por su invaluable servicio, fue muy colaboradora y definitivamente la recomiendo es muy amable y servicial.
Tenice was very friendly and helpful, made me feel very welcome. I lost my key and she tried to help me save money on the locksmith by calling her manager. Unfortunately I couldn’t wait but the effort was much appreciated. Amazing customer service!
Tenice and Nick were amazing!!! 10/10 recommend
Excellent service and they gave me a break....will def use them next summer!
Tenice was super knowledgeable and helpful!
Great service and Stephanie was very helpful!
This location is very nice and if the spaces are available will do their best to find a suitable size. Stephanie is great!
The customer service from Stephanie was outstanding! She helped me out so much I couldn’t have asked for better. The facility and grounds are always clean and my belongings were safe and secure. Thank you Stephanie!!
Had a wonderful experience with Myra
Been keeping my belongings safe for 2 years now!! Perfect storage option.
Stephanie was extremely helpful with assisting me with renting a storage room unit! highly recommend.
Excellent customer service experience. Stephanie, the manager, was very helpful and knowledgeable. Highly recommended.
Great customer service. Very helpful.
Stephanie was super helpful and informative, great service!
Veronica and Myra are the best they made the process was fast and efficient.
AWESOME CUSTOMER SERVICE. Stephanie and Myra are amazing people and I appreciate their help with my moving process. Great experience, thank you guys!
Very nice and helpful!
Nice and convenient but your prices are to high.
Veronica and Rose were both very helpful, friendly and professional. I thoroughly enjoyed chatting with them during the transaction. Veronica's personality goes a long way in customer relations. She is cheerful, funny, witty and just generally a good humored person. Her employers are lucky to have a delightful young woman like Veronica at the front counter dealing with the public, but I'd consider promoting her to management where perhaps she could bring that great personality and outlook to train and influence other employees.
Veronica was amazing! She was so helpful, polite, and friendly.
The staff was very friendly and helpful. The place was clean and secure.
Clean, safe and the staff is very helpful.
There was a mistake with my reservation but the lady there was very nice and was able to sort it out for me. Very kind and helpful.
Hausa net was a huge help and very knowledgeable! We are very satisfied and excited to move our stuff into our unit! Thank you!!
I set up an appointment fast and easily and the lady who helped me get the storage, Veronica, was very friendly and helpful. I was treated like an adult and not just a college student like most places in the area treat you. I highly recommend this place!
Showed up at 5:15, door was closed till 5:30. Reservation was done online and said show up 30 minutes beforehand. Valerie opened the door, proceeded to tell us its too late to get the unit. 5 minutes of pointless complaing about how corporate does not pay for her child care and how the corporate office sends people because theyre on commission and shes not. 20 minutes of whining, moaning, deep sighs and desk tapping later, she tries to force an insurance on me and tells me to cancel it one month later if i wanted but it was "required". Told her it was not, as i carry my own insurance and she still put it on anyways. Noticed it at checkout screen and forced her to restart the whole process and take off any additional charges. Valerie, if you dont want to work, im sure theres a capable gentleman/lady that would be exstatic to replace you. Do your damn job or find a new one. Edit: this issue was resolved within 24 hours so i am pleasantly happy with the action taken. The district manager reached out and resoluted the situation, edited my review to 5 stars.
Veronica and Omayra were very helpful and hilarious. The property was very clean. Omayra was very patient and took the time to thoroughly explain the contracts.
Veronica and Omayra were very friendly and helpful getting us a good unit. The process was fast and easy. They are great assets to the company!
Great experience omayra and veronica give great and fast service i will recommend both
I went to this location yesterday to reserve my storage unit and Omaryra helped me so much. she was very understanding to my situations and helping be figure out the pricing.
I was helped by Omayra and she was great. She drove us to our locker, showed us around, and explained everything. We had a bit of trouble with the lock situation, but she was very patient and even talked to my dad on the phone. She was very nice and professional.
Yaisanet and Veronica were fantastic! Very professional and pleasant to work with!
Veronica was super helpful, she made sure that we had the unit that we limed and needed. She explained how everything worked and offered us all of the merchandise that she had in store.
Veronica and omayrs we're awesome very polite and they did everything they could to help me great service
Omayra, Jaisanet and Valerie were absolutely amazing! They Made everything so simple and seamless! Thanks again!
Nos trataron muy bien ,Yaisanet Rivera nos atendió de maravilla, muy profesional y la información bien clara y el sitio limpio y seguro.
The staff was very helpful and friendly. They were also well trained and very fast!
Excelente servicio
Good customer service by yaisanet
yaisanet was so help full with everything it was easy to get things settled in and she was able to answer my questions imminently
I was helped by Omayra and even though we had a little trouble at first accessing my reservation she was patient and contacted her coworker to solve the problem quickly. She was very friendly and took her time showing me the unit and explaining everything to me. The location is right down the street from my house and the staff is very friendly and helpful!
De los mejores en el área éste de Orlando. Vigilancia y Seguridad, Limpieza.
Needed a storage unit quickly and close by for some finished booths for our new restaurant, Island Wing Company Restaurant and Yaisanet was a big help.
Great experience. Valerie was very helpful! Such great staff. Clean facility.
Yaisanet rivera an omayra muy buen servicio
Staffing excellent facility clean at all times. Feel safe when I visit my unit
I came in to public storage to get a rate on a 10x10. Valarie was very kind and patient with me giving me the prices and options. I definitely recommend coming here.
Excellent customer service and people
Secure, maybe too secure. The code for getting in the gate, and out the gate kept changing. Needed help three times in an hour on college move-in day.
Yaisanet and Gilberto did an outstanding service on my visit. They made you feel like family, explained everything and answered all my questions!
Yesainet and Gilbert were very helpful with renting my space .
gilbert saved my life! Best service ever!!
Initially my review about this place was great- but now I am changing my review. After 3 years of renting a unit here (rent always went up by they way) - this company forced me to pay a whole month for ONE Day of use of the unit I was renting. All I can say is go elsewhere!!!!!!!!! There are tons of new places and competition now. I called and spoke to the Manager and the District Manager and asked if they would prorate the rent for June. They flat out refused. I wish I didn't even have to give them one star. My thoughts on Public Storage --- Go somewhere else-- Read your Contract--- Rent somewhere else. Basically no matter the use for the month they will bang you for the whole month. That is bad business to me!
Sheena was there to help me and my friend both times that we were there and both times she was very nice and helpful with our questions. Facility and storage units are well maintained and leasing process was quick.
Gilbert was here early and took very good care of me as a new Public Storage Customer. He was very professional and courteous. He represents your company very well and just wanted to make sure you know you have a great employee!
amazing experience, sheena has such an amazing personality and is a true joy to work with. she will take care of all of your storage needs. at least 7 out of 5 stars
Stop by to pay. My bill and Gilbert helpful .
Hi. Do you guys have a 10 by 15 AC unit available??? How much??
Use this both for my personal storage and for my seasonal business. Had the same manager for many years but now all new people. Less personal touch and less accurate accounting since they went digital and hired new people. Also, indoor maintenance has diminished in the last few months. Good place, generally feels safe and mostly clean.
Mariluz did great job getting us the right space for our boat. The area is clean and safe. She helped us a great deal. Thank you!
Everyone was so sweet and helpful, Yaisanet helped me to check in and pay quickly, and I was even met and greeted at the door by Len! Rose was also very knowledgeable and helpful throughout the process, overall a great and easy experience!
Mariluz very helpful and friendly in finding a spot for my motorhome. Looked secure and organized and I would recommend to anyone looking for storage in Orlando.
Marilus was wonderful to work with - knowledgeable, friendly, and courteous. The location is very clean and safe.
Good prices.
Clean and nice place. The Manager, Mariluz, is great, very friendly and explained everything with detail.
Rose great customer service, very friendly! I love this place!!
I've been renting here for a really long time. And the new girls Mari and Stephanie are amazing. They are really polite. And keeps the property clean.
Stephanie & Mariluz were amazing hosts!!!
Amo A Rose. Tam bien es public storage.
Stephanie was amazing!!!
Store# 08711, I rented a parking space and a climate controlled unit from this location. Rosie and Michael were of great help, I had a pretty unique situation that they didn't hesitate to help me with. They made a very stressful situation a lot less stressful for me and I appreciated that. They were kind, polite and respectful. If I lived anywhere near this store I would always rent storage space from them. Thank you again for your help.
I called this morning and had the unit keys in my hand by noon. Michael was extremely helpful, very pleasant and offered us options to fit our immediate needs. I have used this location in the past and have always gotten stellar service - no difference today. Thanks Michael!
Really good customer sevice very cleam
Clean, secure, convinent
Mariluz took care of me today, and she made renting a unit here very simple and quick for me! Great customer service, she explained everything to me thoroughly and I was able to see the unit before I got it. Very happy I came here
Great and fast service. Representative was very helpful!!
The staff is amazing. But I went to get my things. Rats droppings on everything. Had to get rid of alot of my kids thing. Not happy.
I had a great experience at Public Storage! Moving can be so stressful but Tocarra at this location made finding a storage unit easy and even fun with her great personality and expert knowledge. She showed me the unit I requested to see but we realized I would need a bigger unit. She is an asset to this company. Thanks again!!!
I would like to say that I am extremely happy with the service I received from the personnel at your facility. The person that helped me was Tocarra and she was very professional and so helpful. Tocarra was very accommodating in trying to find me the particular storage space that I needed. She was friendly and knowledgeable about her job which made it easy for me. I would recommend anyone to this storage facility and specially to ask for Tocarra when looking for storage space. When I first called on the phone I received the same friendly and helpfulness from her and then when I went in person it just proved how lucky I was to have chosen Public Storage, but even luckier to have Tocarra as the person to help me.
We were helped by Tocarra our first time here and she was an absolute delight! Very friendly, explained everything clearly, and helped us out a lot.
Excellent service and great deals. Tocarra was very knowledgeable and helpful when in selecting the correct unit.
Convinient location
Wonderful experience reopening an account with this company. Tocarra was extremely compassionate and helpful regarding my needs. Pricing is not ideal but staff is ready to assist and accommodate if changes arise.
Love the place, needed a storage unit fast and told Tocarra I needed one fast for some personally belongings. She recommended a 5x10 and we went to look at the unit and it was the perfect size. She got the unit for me and everything within 30 minutes.
Tocarra always helping when i stop in the office. Thank you for being great and always good showing customer service
Tocarra has been a Wonderful friend to me in helping me with my move. I recently relocated from another state which after 40 plus years there was difficult. Tocarra made moving my household goods a breeze! She continues to be a blessing!
Let's cut to the chase......They do great at holding stuff. And side note, their customer service is just as great as it was when I first started with them almost 2 years ago.
This is by far the best facility you can rent a unit at. Tocarra is an amazing property manager thanks.
Ms. Tocarra helped me with my lease and she was very friendly and explained everything in great detail to ensure I understood the procedures! Very clean and safe place as well!
Thank you!!! Tocarra for helping me find the perfect spot. Just what I needed for storing my dorm items!!!
I rented from this wonderful person name Tocarra she provided excellent service. The computer was down but it didn't stop her from completing my rental thank you again Tocarra. I recommend this location for your storage needs...
Great place and the customer service is amazing. Thank you Rachael and Alicia!
Cristina and Tocarra made my experience very simple and easy. I felt like I had a professional experience mixed with a family friendly vibe. I recommend to public storage because of them!
Tocarra is great! Everything was smooth and easy and she explained to me about things I was unaware of and bought! Thank You SOOOOO much Tocarra!!!
I rented from this property a couple years ago. Tocarra was more than helpful with the whole process! Tocarra even remembered me from before! She remembered that I had a family and we chatted about our families like we have been friends forever! I highly recommend this property purely because of Tocarra! Thank you!
Great, helpful, friendly staff. The place is clean and safe. It was very easy to get our unit and get started.
BEST PUBLIC STORAGE EVER! Been with them for over 5 years and will never change them. Super clean, Super friendly and property is always well maintained. Tocarra is super great at her job and always a pleasure to speak with.
Thank you Tocarra for your awesome service. Very detailed oriented and always smiling. Recommend this location for anyone looking for storage.
Great experience, very clean and security controlled...the manager Tocarra was definitely a great manager and professional....highly recommend it if looking for a place to store.
The customer service is fantastic. Tocara was extremely helpful in getting my unit all set up. It is obvious that she cares about her job and her customers. The site is also well maintained and secure. I'd recommend it to anyone. A+
I made a reservation online and did my paperwork with Tocarra. She was so friendly and very helpful. Tocarra showed me the unit size I reserved as well as a slightly smaller one that she recommended based on my needs. After discussing further, I went with the smaller unit which is saving me about $70 a month and all of my stuff fits! Tocarra went above and beyond to help me get the right unit for me and always had a smile on her face.
The property location is always neat, clean, and organized. The property manager Toccara is very knowledgeable and shows excellent customer service at all times. I would recommend anyone to this location for all his or her storage needs.
Thank you!! Tocarra for always providing great customer service over the phone and in person.
Clean, Organized, friendly staff. Quick process to rent a unit. It made the process so much easier for my mother. Thank You
Great experience will be doing Biz there again very clean place Very nice people
Great experience,Tocarra, Richard and Denell were really wonderful to work with. I would highly recommend using this Public Storage to others.
We've rented a lot of storage units for our business, but Tacara (spelling) was, by far, the most delightful agent we've dealt with. She was professional, helpful and made a point to ensure we had just the right storage for our needs.
Tocarra was incredible in helping us to find a unit! she walked us through the property, and the process to renting our storage unit. I highly recommend going to see her at this location, she's great!
Marquis did a great job!
Tocarra and Richard were both friendly and helpful. Tocarra went out of her way to help me and provided a wonderful experience. Can't thank her enough!
Tocarra and Christina were very helpful with us, they found the perfect space for our stuff, thumbs up for them, they offer a great customer service, with a smile and great attitude. THANKS!
This place was great and helped us out when the other location gave us the wrong information and made us pay more than we originally were told.
Tocarra was very helpful and sincere! The service is great and the facility is very well maintained.
During my rental period I met and dealt with Tocarra. She does a superb job: keeping the property,: clean, secured and pest free. Furthermore, she does all with a very personable & professional customer service approach. If you're reading this because you need storage space; make sure to ask for Tocarra and you will not be disappointed.
Tocarra is the best! Super nice, kind, and helpful. Ask for Tocarra!
TOCARRA IS THE BEST! Helped my mom and I with all of our questions and concerns plus she gets to know you throughout the process (: Will definitely be going back and requesting her. Well kept property as well! -Brianna B.
Great location, very clean and well kept. Property manager Tocarra gave me a tour before renting a unit and property manager Richard helped me through the paperwork. Both were very kind and easy to talk with. Richard made signing that monumental stack of required paperwork easy and painless. I highly recommend this Public Storage.
I just want to give a shout out to Tocarra. She has always provided excellent customer service with a personal touch. She;s always had a positive attitude whether you speak with her by phone or in person. She calls you by name, answers all your questions and is very attentive to our needs. Thank you Tocarra for your great service! She leads a great staff (my apologies for not remembering all your names) and the property in itself is well kept. I strongly recommend this specific location as in all my experiences with Public Storage in the past, this has been by far the best one.
Tocarra, Richard, Rachael were very helpful when I came in to see about down sizing my unit and what size will work for me to save money. Thanks again for good customer service
Public Storage is great! Richard was calm, understanding & very thorough. The prices are great as well! I really liked how easy everything was. The whole process took all of 10mins. This will definitely be my go-to place for storage.
Great service at This storage facility
Everything was so easy. Tocarra showed me several units and helped me pick out the best one for me. She was really kind and patient when helping me get all set up for the storage unit. I highly recommend renting from this particular store because of the great service provided by Tocarra.
Tocarra and Rachael where a lot of help. They where very nice to me and answered every question I had.
Marian helped me through the whole process! She was so helpful and answered all of my questions. Highly recommend her!
Amazing customer service while we got a unit Tocarra and Marian friendly and professional I recomen this property.
Great experience at this location with Marian and Tocarra today we are returned customers from long time always great location recommended to everyone.
It was clean and location is perfect for UCF students. Their property manager Tocarra was very nice and helpful!
Great manager but policies are out of wack. Be prepared to pay for a full month of storage even if you are leaving within the first week. They will also change policies on you at any moment so you might want to pay attention to that. They are sneaky and looking to nickel and dime you out the door when you are ready to leave. The second you start to checkout online they will change your code, change the locks on your unit then make up new policies in order to squeeze another 100$ out of you.
Tocarra was very nice and kind to me ..She really gave me the right size storage to fit all my things in.. I will recommend everyone to get a storage from this location ..very friendly. If will always visit in get a storage from them. Very clean and neat.
Excelente customer services, i vacated today good prices and no bugs I will recomend this property and Marian was great spanish speaking tk you for awesome experience . Marian and Rachel great team.!!!
Clean and very well kept. Tocarra was very helpful and informative!
Great customer service. Greeted by Tocarra, who proceeded with the leasing quickly and smoothly. I was in and out in under 30 minutes.
I needed an additional unit, and I came in and Tocarra help me find the perfect space. Thank again Tocarra!
My name is Telma and I recently rented a storage unit from public storage....the manager Tocarra was extremely helpful, she was very customer centered, patient and informational as this was the first time I rented a storage. The wait time was minimal and the paperwork process was simple. Thank you for such good customer service....I will certainly send folks I know your way if they should need a storage.
Tocarra was such a help! I definitely will continue to use the storage here! Thank you!
Incredible Experience!! Fast Service!!
The location was very clean, the property manager Toccara was very accommodating and very helpful in helping me during my move. She personally saw that my storage unit was appropriately sized and clean before my move. I would recommend this place for storage
Fantastic storage facility, the only complaint is stuff isn't 24 hours.
I was most satisfied with the service provided. It was swift, informative and most rewarding. Thanks so much to Rachael and Tocarra for the best customer service and assistance that I have witnessed in a very long time.
Only rented for a month, Tocarra and Rachael were great help. I needed the space in a hurry, they both were there to help. And saved me a lot of money in the process.
When I moved my son in about a week ago we were helped my a young man name Michael who honestly was such a pleasure. Michael was very friendly, funny, and personal! He was such a character and seemed to genuinely care about helping us and protecting my sons goods! I hope to see Michael here again.
A storage unit is a storage unit but Tocarra makes the big reason to rent here. She's great, friendly and like a machine with the paperwork so your in and out quicker than it takes for the gate to open almost yet ready to take the time to answer any questions.
Rachel was very nice and efficient. Public Storage service was great.
I came in with an odd administrative request for assistance with our Public Storage unit in Virginia. Tocarra was happy to help and she took the time to make sure all the paperwork was squared away. She even made multiple phone calls to the Virginia facility. She was extremely knowledgeable and helpful, and she did everything with a smile on her face!
What makes this Public Storage good is the service rendered by one of the employees, Tocarra. She has helped me out on several occasions and is always friendly and concerned. Tocarra goes out of her way to explain things about storing at her facility; she is always helpful, while at the same time staying within the rules of her job. I appreciate her so much, and if she were not there, my opinion of Public Storage would be much lower.
You get what you pay for... It's convenient, clean and gated. Great storage space...just what I needed.
This place has awesome customer service and provide a great help with anything you need! I recommend that people choose this public storage if you need any storage services. Rachael & Tocarra we really nice and helpful to me! Made my time here easier.
Tocarra was fantastic! She is so hospitable and makes you feel welcome and is very down to Earth. She breaks everything down so you understand what you're paying for and doesn't come off as too much. I went to another Public Storage and had a bad experience and then came to see her because I read so many good things about her and everyone was right. She's great. This property cares about their customers and will call to make sure everything is alright and if you need any assistance in anyway. I highly recommend.
My experience here was unlike any other. I had exceptional help from the Property manager Tocarra, she showed me the unit. Offered me items to protect my stuff since its an outside space. I did end up purchasing a damp check that keeps the moisture out. I recommend her to everyone looking for storage space.
Had a great experience with Rachel. She got me in and out of there with no problems. Sweet girl. The property is in a perfect location for ucf students! Recommend for everyone. Ask for Rachel.
I have been so satisfied with this company. The customer service is excellent, and Tocarra goes above and beyond. She goes out of her way to assure that you understand all the details and if not, she will explain things. No matter how many times I called her, she always made me feel as though it was my first call. The world needs more people like Tocarra. I needed a larger unit and regretful I was ending my service, but once again she took the time to see what Public Storage had an available. Good job a keep up the good work.
I rented my storage unit with the help of Tocarra, a most helpful, pleasant and knowledgeable property manager. She walked me thru the process, showed me my unit and was able to answer all my questions. I left there feeling as though I knew her all my life.. The unit and property in general are well maintained and I feel comfortable with the security system they have in place.I would recommend this location to anyone looking for a storage facility.
Being a military family, we've moved many times and sometimes had to utilize different storage facilities. Our experience at this location has been the best! Tocarra had been very helpful and patient as she carefully listened to what we needed and even gave suggestions for what might work best. We highly recommend this location for both its professional yet friendly staff and that the units are very clean and in great condition.
Tocarra is excellent
Tocarra and Richard were very helpful and courteous in helping our company transition to a larger unit. I spoke on the phone with Tocarra multiple times to coordinate finding a unit as close to our current unit as possible. With her help we were able to time the move perfectly to our need. When we arrived on the day of the move Richard was friendly and helpful by showing us to our new unit and offering us to use their large dolly. I would recommend this facility to anyone for personal and business use. Thank you Tocarra and Richard for being the example of great customer service. A big thank you from the Alaka'ina Foundation Family of Companies.
The staff I met with, Tocarra and Richard, were both extremely friendly and helpful in helping me obtain a storage unit at this facility. I met with Tocarra on multiple occassions to first get my unit and pay monthly rent. She was always a great help and friendly as can be. The facility itself is well kept and a great location for students looking to store their belongings when moving between apartments/dorms. I would reccommend this storage company, especially this specific location, to anyone looking for a storage unit. Great guest service!
I am a freshman at UCF and I was trying to figure out my storage between semesters and I was so lost because I have never done anything like this before. Tocarra has really helped me figure things out with storage, pricing, everything. She is really nice and will answer any questions that you have. I couldn't have had a better experience
About a year ago I walked into the store where Tocarra works. That was the first time I talked to her in person and found her to be extremely helpful in helping us arrange to get a storage unit for my son. Since than I have talked to her a numver of times on the phone and she has always been personable and knowledgeable in every aspect. Always providing the infomation needed and providing practical tips as well. Thank you Tocarra for all your help and being 100% a professional. I will definitely recommend you to any of my friends or family, and anyone who asks. Thanks again.
Tocarra, the manager and customer service person, is very friendly and helpful. The storage unit is clean and in good condition.
My experience was great and Marian help me out a lot. I would definitely recommend this storage facility.
Marian helped us rent a unit for storage. She explained procedures thoroughly and was very helpful. The storage unit area is clean and has safety measures such as cameras, key pad coded entry and exit, and good lighting.
Marian and Tokara were a pleasure to work with. Great team, refreshing customer service. Thanks
Excellent customer service! Tocarra was very friendly and helped me with everything I needed. Would recommend to anyone!
Amazing Customer Service Felt like both Tocarra and Richard went above and beyond to help me out. Will continue to go to them for my storage needs.
Tocarra was extremely helpful in helping us arrange to get a storage unit for my daughter, very personable and knowledgeable in every aspect. Thank you Tocarra for all your help. I will definitely recommend you to any of my friends or family!
For well over two years of my belongings have been in storage. I was thrilled to find no damage, or bugs had taken over my precious things. They were found to be as neat and clean as the day I had wrap and boxed them. Thank you Tocarra and all those at Public Storage for your professional and welcoming service.
I just recently rented a storage unit at this location and would just like to point out how helpful and friendly Tocarra was to me. She made sure that I had all of my questions answered while I was there and even answered some that she thought I would have in the future. This was my fourth time using Public Storage and by far this was the best experience I have had with them. I would defiantly recommend this location to anybody needing a storage unit and wanting friendly service.
Rachael was amazing!
The boo boo's are very helpful. I started Tocarra's store, she was very helpful because she helped me to find another store that have the size I need. Rose was helpful because when I came, and she helped me looking the size I want and make sure I understand the policy of the store.
Tocarra, Richard, and the rest of the staff are super friendly and helpful. The units are clean and well maintained. Would recommend this location to anyone.
Tocarra provided great customer service, will recommend anybody who needs a storage place to see Tocarra the public storage professional, thanks Tocarra!
A lovely woman working at the location, Tocarra, helped me through the rental process. She explained everything thoroughly and made the experience a great one.
Tocarra was most helpful in my rental quest and still assists me with my questions....a great employee and an asset to be rewarded.....Allen
Richard was great he was very informative and even took the time to make sure I saved extra money.
I recently reserved storage at this location online over a weekend. First thing on monday, I received a call from the property manager confirming my reservation. Completing the process was effortless thanks to Tocarra, the property manager. She was engaging, polite, and professional. She offered helpful, useful information and all my questions were answered. I was in, out, and on my way in practically no time at all. I would recommend this location to others.
Tocarra was very friendly, professional, and gave me recommendations for unit sizes based off of my needs. She also made some other recommendations in reguards to the protection of my furniture.
I recommend this storage location. Tocarra was very helpful.
Tocarra provided excellet customer first time renting at public storage 5 star service
Tocarra provided great customer service answered all my questions and concerns. I would recommend this public storage for your storage needs
Hi, estoy muy satisfecha con la Sra TOCARRA, me atendio muy bien , me explico muy bien todo .su atencion con el cliente para mi fue excelente. Quede muy complacida. Hi I'm very satisfied with the services of Mrs. Tocarra offered me. She explianed very well about the facilities. Im very happy with her, excellente job.
I work for a company that uses storage units in our various territories to hold all of our operational supplies, and this is BY FAR the BEST facility we've used in the Central Florida area after trying 2 others. Tocarra is the manager and has always gone out of her way to accommodate our sometimes strange, yet necessary requests. And, if she couldn't help me, she always gave me a kind and professional referral to the correct corporate officer. For any of your storage and/or parking needs, definitely head to this Public Storage location.
Tocarra, the agent who set up my account, could not have been more friendly and helpful. She asked questions, showed me my options and made sure I was getting the best deal for my needs. Great experience.
Great service. Richard is amazing. This exactly what we needed when we moved down from Princeton to Orlando. The place is very secure and well lit and has many cameras. Richard was very knowledgeable and honest. Great place for storing your extra stuff.
Tocarra hands down has the best customer service I've seen with Public Storage.
Tocarra was more than helpful though I arrived late to our appointment, and informed me of a holiday special that saved me half of the monthly rate. She even followed up to make sure that I was settling in alright. I would highly recommend this location, especially because of Tocarra's excellent customer service skills and welcoming personality.
The people who work here are really helpful and friendly, and not in that customer-service-fake way. The people I talked to seemed genuinely interested in helping me, and they really did. I dealt mostly with Venel, who answered all the questions I could've had and made it really straightforward and painless to rent out a storage unit. If you attend UCF, or just live nearby, this is a great place to store your stuff between dorms or living areas, and I'd definitely recommend finding Venel to handle your business there.
Tocarra was by far the nicest person I have interacted with in all of Orlando since my relocation three weeks ago. Thank you!
Great experience. Tocarra was very helpful and also very personable, which really helps in most cases to make customers feel welcome and comfortable (management should take note of her if they havent already). Only criticism I have is that we live in Florida, and it wont get cold outside until January, and its still like 100 degrees outside.....why on earth is there no soda machine, or water machine, or even a water fountain?!?!?!?!? You guys would make a ton if you had that one thing at your location. You could put them in different locations on the property. I bet because of the lack of drinks there, you guys give that walgreens across the street a ton of business that you could get a piece of.
I just rented a storage at this current location, customer service was wonderful. felt more than welcome and my retail helper Tocarra was very helpful and very detail in all the information that was needed to know. I had no question, because she provided all that was needed to be known, even about storage insurance. I truly recommend this storage. I'm a truly a satisfy customer. There were no rush in seeking for the right storage that best fit my needs. Tocarra was patient and very optimistic in her motivation in helping. Thank you for your assistance. If I ever need storage. I will get my storage here once again.
Richard was very fast at calling me back. Very good service the Manger Rose was very polite and helpful. I would recommend this place to everyone!!
Tocarra was superb in her overall assistance in signing me up. As well, very courteous in answering my questions.
The employee was very clear on all explanations pertaining to month to month payments and late fees. All together I rate this location highly as well as the employees. This year Javier O. River was of most help to me.
In comparison to other storage locations this was the best storage choice for the company I work with; this property is clean and well managed. Clinton was very helpful and made the experience of renting a painless process. If you are in need of a place to store property make sure you check out this location first. After the company no longer needed the storage space I was assisted by Rose... vacating was a quick and straightforward process. My experience with the people who manage this property has been at a level rarely found in customer service in these times... Excellent!
A very smooth experience purchasing storage without a hassle. Rose was exceptionally helpful in as siting me! Looking forward to using Public Storage in the future. Update: It is only a good experience if you can GET AHOLD of them. I can't access an account online, the phone goes straight to voicemail since you need to make an appointment to pay at their facility. I don't understand why it is this difficult. Sort of upset.
Great customer service, showed me everything I had to and answered all of my questions without any complaint. Rose is great, ask for her if she is there
This public storage is AMAZING! I love Rose she is adorable and so unbelievably helpful! Would recommend to anyone.
I was running a little late but rose waited for me she was great her smile and her warm friendly personality made me feel great that my things would be safe.
Rose was fantastic and very helpful. Although it was raining she still took us out there to see the unit. We followed her in our car so we would get wet in the golf cart. Very excited about storing our stuff here. Awesome customer service and very informative.
Rose was absolutely fabulous..
Rose was very helpfully and instructive in assisting me in finding the unit that was best suitable for me. I appreciate the service that was provided
javier helped me with setting up my accout. Was really helpful and great guy. :)
Great customer service and attentiveness. Rose the property manager assisted me in the best selection of my storage unit and I received a prompt call back after making my online reservation. The staff here is always nice and thoroughly answer any questions or concerns you may have. Strongly recommend doing business here.
Fun, quick, and accessible, thanks Rose
Javier O. Rivera Excellent service, made the experience quick and easy.
Facility cleaned and well managed. Javier polite, friendly and very helpful. He has proper knowledge of running the facility and gave us information we needed to make our decisions.
This store has excellent Customer service. I recommend speaking with Javier Rivera, he helped us out with finding the best deal possible. We were able to get enough space for our things at a great price. Will use again : )
Rose and Javier were awesome in the way the helped me understand the way this facilities operates. It is also a clean, safe, and the location is perfect because is next to UCF.
Javier the office clerk very friendly n helpful.
Excellent Customer Service! Tocarra and Clinton were super helpful, friendly, and professional. They made checking in and renting my storage so easy. I would definitely recommend this facility, and if you're lucky, you'll get Tocarra and Clinton to help you!
I have been going through a very difficult time lately, lost my job and my home and having a very hard time transitioning. I needed a storage unit that was close by so I chose Public Storage nearest my home. The team members , Clinton and Tocarra at this location, not only helped me to find the storage unit that would fit my needs, but were also very friendly and very pleasant to be around. Together, with their optimism and enthusiastic nature...they managed to turn my day and attitude around from gloomy to hopeful. If you are looking for great Customer Service and a storage unit that meets your needs..this location is a winner.
Thank you Clinton for making our parting after using a Public Storage unit of various sizes for the past 9 years relatively simple. The property was always extremely clean and attractive and I always felt my treasures were safely cared for. Should the need arise, we will be back.
I recently vacated my Public Storage unit of about 5 years. Clinton(property manager) and Tocarra were very helpful and flexible in making my move out as seamless as can be! Clinton was very helpful in providing me the information I needed to know to make my move so I did not get charged another month. They were both friendly and professional…and I honestly would have given Public Storage a 5* except corporate Public Storage always seemed to want to raise my rent over the years which Clinton can't control. But overall, great staff, great location, and great experience working with Clinton!
Javier Rivera was helpful with my check in and showing me my unit. He gave clear information on office hours and payment information.
Freaking Awesome!!! Tocarra is awesome!! She explained everything even though I already knew most of it! And she has an awesome attitude!
Awsome staff clinton and tocarra are very nice and very helpful :)
As the business owners of "InsideOut LLC" in good standing, we not only found this Public Storage facility to be "two thumbs up" and specifically accessible during business hours, what's more since inception of the leasing of the two or more units at this Public Storage facility we repeatedly found the customer service provided by "Clinton" to be consistently consistent, exceptional, excellent, responsible, credible, actionable and nonetheless understanding in context of the storage and leasing needs demanded by our business.... That said, we would highly recommend this five star "Public Storage" facility for all of your leasing and storage needs.
My wife and I have been very pleased with the service and cleanliness of this site for several months now. The staff has always been very kind and personable. It like most if the university area storage facilities is a bit pricier then I would like but for the money I don't deal I have been done wrong. I would use this facility again in the future.
Employees were very helpful and informative! I would definitely recommend this property to anyone!!
Loved Clinton and Susan! Wonderful service!
This facility never has carts available. Although there are supposed to be several carts for each building you have to hunt for them. In the building where my storage unit is, there are around 200 units and on any given day your lucky to find 1 cart and hopefully your the only one there. Additionally, the rent continues to increase each year. There is no loyalty program to get you to stay... I would expect that this company would prefer to keep good long term customers instead of renting to folks that are there for a couple months only?? Guess not. If a person wanted to, it would be much more beneficial to just rent another unit each year and then save a ton of money.
Great location and great air conditioned units. Even better service. Rose was a ray of sunshine and Clinton went over and beyond to help me. Good job!
The property is in a nice location and easy to navigate. What I loved was the service. Tocarra was great with everything. From setting us up and showing us the space, to helping us with the details of the paperwork. Every step of the way she made it easy to understand and enjoyable. Give her a raise!
This location is awesome! Clinton is really kind and eager to help and Rose is a lot of fun and knowledgeable. I would recommend this facility to friends and family.
Tocarra was very helpful an entertaining.
Just rented a unit while transitioning a parent into Assisted Living. Clinton Melton, the manager, made the whole process easy, fast, and fun during a stressful time. The property itself is clean and easy to navigate. Great access hours/office hours.
I have been a loyal customer for a number of years and every year, the rent goes up $12 no matter what. Whatever happened to customer loyalty rewards? It is almost like having cable, the longer you use them, the more they take from you. Never been late, ever. Also, the air conditioning is iffy at best.