Public Storage Self-Storage Units at 9890 Pacific Heights Blvd, San Diego, CA
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6
Property Open
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Small, Medium & Large Storage Units
Property Open
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Small, Medium & Large Storage Units
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5'x5'Online only price$ 63/moSmall 5'x5'- Climate Controlled
- Upstairs/elevator
$ 63/mo $ 63Best Price Label -
5'x5'Online only price$ 65/moSmall 5'x5'- Climate Controlled
- Inside unit
- 1st Floor
$ 65/mo $ 65Best Price Label -
10'x5'Online only price$ 92/moSmall 10'x5'- Climate Controlled
- Upstairs/elevator
$ 92/mo $94Best Price Label -
8'x5'Online only price$ 95/moSmall 8'x5'- Climate Controlled
- Upstairs/elevator
$ 95/mo $97Best Price Label -
10'x10'Online only price$ 126/moMedium 10'x10'- Climate Controlled
- Upstairs/elevator
$ 126/mo $132Best Price LabelHurry! -
10'x7.5'Online only price$ 127/moMedium 10'x7.5'- Climate Controlled
- Upstairs/elevator
$ 127/mo $132Best Price Label -
10'x5'Online only price$ 128/moSmall 10'x5'- Climate Controlled
- Inside unit
- 1st Floor
$ 128/mo $131Best Price Label -
10'x8'Online only price$ 135/moMedium 10'x8'- Climate Controlled
- Upstairs/elevator
$ 135/mo $141Best Price Label -
10'x10'Online only price$ 170/moMedium 10'x10'- Climate Controlled
- Inside unit
- 1st Floor
$ 170/mo $179Best Price Label -
10'x15'Online only price$ 199/moLarge 10'x15'- Climate Controlled
- Upstairs/elevator
$ 199/mo $ 199Best Price Label -
10'x20'Online only price$ 258/moLarge 10'x20'- Climate Controlled
- Upstairs/elevator
$ 258/mo $425Best Price Label -
15'x10'Online only price$ 260/moLarge 15'x10'- Climate Controlled
- Inside unit
- 1st Floor
$ 260/mo $ 260Best Price Label -
10'x20'Online only price$ 261/moLarge 10'x20'- Climate Controlled
- Inside unit
- 1st Floor
$ 261/mo $430Best Price Label
Nearby Self-Storage Locations
Self Storage Near
6200 Miramar Rd
San Diego
CA
92121
Self Storage Near
11303 Sorrento Valley Road
San Diego
CA
92121
Self Storage Near
8866 Miramar Road
San Diego
CA
92126
Self Storage Near
9550 Kearny Mesa Road
San Diego
CA
92126
Self-Storage Near San Diego
Resources from the Help Center
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See what fits in different storage unit sizes
Storage Near San Diego, CA 92121
Self storage near Sorrento Valley community in San Diego is located at Mira Mesa Boulevard on the east side of I-805.
Small Storage Units Near You in Sorrento Valley
Golf storage is a popular option in our affordable 5x5 storage units. Tuck away clubs after a round at Sorrento Canyon Golf Center to keep your trunk free for other hauls. These handy storage rentals are about the size of a large closet and useful for all kinds of organizing projects.
Jonas Salk Elementary School families and neighbors looking to declutter can stow all-ages recreational gear in a 5x10 storage unit for fun at Mira Mesa Community Park and days spent at Torrey Pines State Beach. Behind the athletic equipment, fishing tackle, hiking gear and bulky toys, keep your holiday decorations, off-season gear, and other rarely used items.
Medium Storage Units Near You in Sorrento Valley
If you are expecting a new member of the household or renting your place out short term, a 5x15 storage unit will hold two rooms of furnishings. Bike storage fits nicely in these long storage rentals after a ride along the Coastal Rail Trail.
Small businesses along Mira Mesa Boulevard running out of room can free up workspace or tidy customer-service areas with a 10x10 storage unit. If you are sharing a place at Torrey Ridge Apartment Homes, store your duplicate furniture in one of these square storage rentals to keep common areas as uncluttered as possible. Retiring or downsizing? Store three rooms of furniture, mirrors, decor, and clothing here while you decide what to keep.
Large Storage Units Near You in Sorrento Valley
Able to accommodate four rooms full of furnishings, a 10x15 storage unit is a great option if you are building an ADU, between apartments, or doing some remodeling. Store long kayaks, canoes or SUPs in these hefty storage units, along with camping, fishing, and paddling gear.
Homeowners around Mira Mesa High School planning a renovation can store five rooms of furnishings in a 10x20 storage unit. If you are just moving to San Diego are between residences, store the contents of a three-bedroom home in one of these large storage rentals while you house hunt.
For even larger renovations or if you are relocating from a big house, an extra-large 10x30 storage unit will hold seven-plus rooms of furnishings. These hefty storage spaces are about the size of a two-car garage.
Storage near 92121 includes all-indoor climate controlled storage units in a wide range of sizes. Self storage here is convenient to Sorrento Valley, Mira Mesa, and communities surrounding UC San Diego.
When too much clutter piles up, take advantage of our eRental program to book a contact-free move-in.
Find additional storage near 92121 at 6200 Miramar Road, San Diego CA 92121 and 11301 Sorrento Valley Road, San Diego CA 92121.
At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 542)
Solid unit, good security, and management.
5 star service from the manager, Josh. Thanks for the all the help.
Vanessa was so sweet and helpful to me, I was stressed with moving but she took care of me every step of the way while listening to my needs. Even went out of her way to give me a call and check up on my moving progress! 🥺 Josh was also very helpful and friendly as well! Whoever’s reading this, make sure to treat them right bc this facility is very lucky to have these sweet folks!
Don’t be fooled by the low prices. They will up it after a few months. Mine doubled after 3 months
Anthony was amazing. Super friendly and fantastic customer service Update 2023: the place is clean and my stuff was secure for the entire time it was stored here, but when i went back to clear out my unit it was a very different experience than i had originally. The bathroom accessible to unit holders has been out of order for the entire week, and, while they will let you use the office bathroom during office hours, office hours are not posted anywhere and seem to be very limited. I didn't catch the name of the current property manager, but he was very nervous and made me really uncomfortable.
Fatima was very helpful and put in the work to get me exactly what I needed. She’s really a 10 star worker with a dope personality. Thank you Fatima.
Never any workers in site. Severely under staffed. Theft.
They charged me the entire months' rent for one day out of the month. They would not make any exceptions, stating I had signed a legal contract. I was turned over to a person who handles delinquent accounts the called me on a Weekday threating to turn me over to the courts. Very poor ending experience. Very poor customer service. Edit 4/26/23 Anthony the manager of this location called after posting the negative review. They were able to credit my account. Lots of back and forth between the company although it never should have gotten to this point. Overall, mostly pleased with my experience.
Walked in and had a great experience looking for storage units. Dalaja went above and beyond to care for us and because of that service, we decided not to look at the other places on our list and go with this location. Thank you!
This was the best experience in storage rental that I have ever experienced. Dalaja is wonderful to work with and helped me through the entire process. I was a little worried about being close to other people during Covid and she hooked it up for me. She knows her stuff and is a fantastic individual on top of her professional skills. I would recommend this location to anyone needing good, clean and safe storage space.
Dalaja was fantastic, she was very enthusiastic and helpful with great communication skills and customer service. Keep up the good work Dalaja.
Excellent Staff Here at this location. Was having a hard time with the online reservation and something was messed up. Dalaja helped me out and fixed the problem quickly and helped make the move to different units smooth. If you need help, look for her.
Awesome customer service Anthony thank you so much!! 👍👌 But after dealing with other employees at this location
The front desk staff, Dalaja, in particular are outstanding! The site is impeccably clean.
I visited the storage facility inquiring on rates and the set up before deciding to choose public storage for my items. When I got there there was a young lady who helped me whose name was Dalaja who assisted me. She was very helpful and informative on the rates and also escorted me on the property so I can see the site. I didn't feel rushed with her she answered all of my questions with a smile. She was very knowledgeable and so pleasant I felt the need to give public storage a shout out for hiring such a great employee!! If we had more people like her representing companies it would make life a little easier. provided me a card so if I had any additional questions I could call. I will make sure to also recommend my friends to reach out to your company first for future storage needs as long as your company continues to hire great people like Dalaja! Thank you public storage and thank you Dalaja for being great!!!
Out of the few sites I have units, Pacific Heights is my favorite. Even the ghosts are nicer at this location.
Great customer service by Dalaja. I couldn’t have asked for better she helped me with the entire process of procuring a storage at a great rate!!!
horrible experience today. rented and paid ahead for 2nd unit. My code for current unit and for new unit didn't work. I was patient with office staff there. I still can't access my current unit that is paid for and have no access for a 2nd unit and staff and manager could not resolve problem. Left for 2 hours and staff no longer in office. Very upset, patience for their service failing miserable
Worst customer service I've ever encountered. Employee called the police and made false accusations. Corporate refused to even return phone calls and emails and now involved in legal proceedings all due to a female employee getting caught in lies and instead of coming clean and apologizing, decided to call the police and make fraudulent claims trying to convey a false narrative of a man harassing a helpless young girl. Her actions and lies were completely reprehensible and I can't stress enough to stay away from this location as well as all other San Diego locations as they work a rotating schedule. Reports have been filed or in process of being filed with BBB, San Diego Supior Court and Public Storage Corporate.
Not helpful at all
I had pleasant experience at Public Storage Sorrento Valley today. I met Dalaja who usually works at the Pacific Heights location today. I called the office while standing in one of the units I was vacating. I called to have the blessing of the site manager Michael that my clean up of some spilled motor oil was satisfactory so no extra cleaning fee would be levied. Dalaja answered and explained Michael was off site and she was filling in for him today. I mentioned my intentions and she put my needs as a priority and met me at the unit I was still messing with. She had expeditiously visited the other unit I was finished with first so she could tell me her opinion of my cleaning. She said what I had done exceeded the requirements. Dalaja understood that my recent rental of my new larger space there at Sorrento Valley did not happen smoothly. This move from my 2 small units to my new large unit happened while the site manager was on vacation I believe. The office was unoccupied every time I was on site that week before my move started. I prefer to deal with people and none were available. I tried to use the app and it wouldnt give me results. A fourth phone call to corporate customer service resulted in the new upgraded unit finally. Dalaja understood that this move and some of the process was stressful. She was very apologetic Then she actually took the scrubbing broom out of my hands soSHE could scrub the floor and remove the remaining soap..she INSISTED on doing this! This was so nice and unexpected. Who does this type of thing today? Dalaja, during our meeting, also fielded a call from management I couldnt help but notice how professionally and matter of factly she dealt with that call. Cudos to Public Storage for finding such a quality customer service oriented employee.
Very clean, large, spacious, well laid out facility. Wonderfully kind and professional woman named Joseline, who personally walked us to view the spaces beforehand to make sure they’d work; hence the 5 star. Very pleased so far. I hope this company doesn’t do 20%+ increases every 6 months. Only drawbacks (almost rated 4 star for this): They wouldn’t allow locking in the rate by paying upfront, they make you pay rental insurance monthly of $15/mo on top of the fees (other places include the basic coverage), and they require you to use their lock that you have to purchase for $15-20 extra.
Fatima was an absolute superstar!! Fantastic worker who helped us out in a timely manner and made our transfer an easy process. Explained everything extremely well and overall gave me a great experience!
Drive for an hour..noon on a Tue, and the facility is abandoned. Doors inoperable. Call the property manager, no response. Call public storage, they say they have no clue...but they'll create "a ticket". Other people have been waiting all day. The facility has not been open since the day before. I escalated to the regional manager. Guess what...VM...no reply. My only option now is a police report, to report stollen property. Hopefully the police can get us all access so we can retrieve our belongings. I guess public storage is just too big now. They can have a facility abandoned and not know, or even care.
Manager is very helpful. Facility is clean and access is easy.
Joseline was very helpful organizing the movement from one unit to another it was clean and it was a fast and easy process, loved the customer service would definitely recommend friends and family!
Joseline was really helpful organizing the movement from one unit to another. It was fast and pleasant. Highly recommend.
Fatima was extremely helpful and professional answering my questions during the move in process. The facilities are clean and my unit was clean when I arrived.
Joseline was really helpful organizing the movement from one unit to another it was clean and it was a fast and easy process.
They sent me an email saying that I had a balance for the month of October when I moved out weeks before then. Property manager was rude and unhelpful when I tried to figure out what was going on over the phone. Unit was also very dirty before I moved in.
Very SMOOTH process from web to moving in at the facility. I was immediately contacted and then met by Fatima at the office who had everything ready to go.
Fatima at the front desk was very helpful on the phone. Some things I like about this location: two buildings splits up the cars in the lot, not near a lot of residential so it’s less busy especially on weekends, it’s nearby major highways, there is a bathroom (though I wish they would fix the hand soap dispenser) and it’s well lit.
Stood in front of the office for 30 minutes because there was no employee at work during the day. Tried to call for help but went into voicemail straightaway.
Helping a friend move items here and the manager turned off the entrance code without informing her. Very trusting lack of communication.
I have been so pleased to have been able to store my belongings at this location for the past year while I traveled. I first started my storage adventures in another company residing in Escondido just for cost purposes but found this location when I began residing in Carmel Valley. The cost was even less than Escondido and so much cleaner and safer than what I’d found further east. After moving in (with none of the weeks of advance notice required by the Escondido business to terminate), I was able to set up automatic payments and access through a simple app interface that made everything so quick and easy. I never had to speak with an employee again… until today when I checked out of my space with Oliver who was so personable and immediately available to confirm the rental space was empty and send me on my way. In fact, the first employees I spoke with upon renting as well as the last one upon leaving were all so courteous and enjoyable, whoever is managing this location is clearly an asset to the Public Storage brand and reputation. Great employees, great service, great product. When and if I need a place to keep my things again, they will be first on my list. Thank you for my home away from home!!
Oliver was a total superstar in helping me get my new unit set up! truly thankful for his help!
Oliver and Brenda have an excellent service helping me with my storage units showing great knowledge, excellent costumer service, and how clean and organized is the facility. With Oliver’s excellent costumer service I decided to stay with this public storage and extend my lease.
The employees are great and really nice. Stephanie is the best! She has assisted us twice and really friendly! The only reason I give 4 stars is with the amount of ground to cover, there’s only one employee on the property to assist us. So there are frequent wait periods when that employees is out helping another person. Other than that, I have no issue here!
The guy was great. Polite, not in my face, respectful young dude. I went out of my way to write this.
The property looks brand new and is very clean. I rented completely online and had Oliver's help to get us settled in. He answered all of my questions with a beeming personality. He had walked us to the unit and told us everything we needed to know about the property. Overall a pleasant experience.
Stephanie was accommodating, answered all my questions, and showed me around. The storage units were clean, secured, and well maintained. Service was great so far
Stephanie from public storage helped me secure a unit. She was very helpful and guided me through every step very carefully.
UPDATE 05/15/22: When I stopped off to put some items into my unit, I noticed my entire storage space smelled like gasoline. It was like I was at a gas station and just letting the gas spill on the ground. When I went to the front desk to report it, the person working told me she was aware that someone was storing gas but they couldn't do anything about it. I asked if I could transfer my stuff to a different unit because we had baby stuff in there she said that was fine, but then informed me that I had to have everything moved in under 2 hours when her shift ended or I would be charged for both units by their system. There was no way I was going to get a mostly full 10x10 space emptied and transferred to the other building in under 2 hours. I had to leave my stuff in a unit smelling like gasoline. Old review: My initial impressions are that this is a great storage site. They are offering some sweat start of summer deals on units right now (06/02/18). I'm able to get a 10'x10' climate controlled space for the same price as a 5'x10' space without climate control in Vista. The office folks are also really helpful and polite. Definitely recommend!
Stephanie provided outstanding customer service!
Property is amazing! Remodel looks fantastic!
I had a 5 by 10 storage unit here for not even a whole month and over half my items were stolen including personal family heirlooms. I live across the country and I had hoped with the security measures there would be some support, but not only were my things clearly not secure, there was no one willing to help with the police report and when I was able to fly back to take care of the report, the desk clerk tried to say there was not a break-in to my unit (fortunately I had the calls and photos). I read all the reviews and really hoped my things would be safe, so I wanted to write a review so others might learn from my mistakes.
Michael is great! Love this place
Is just a storage what can I say about a storage stored my stuff there
I came in to rent a unit and did not expect to be taken care of so well. Brenda broke everything down for me (rules, hours, when rent is due,what kind of lock I need, everything). She did not skip a beat, she was so professional and confident speaking to me I felt comfortable being there. The property is clean and they have carts! Moving in general is supposed to be stressful but Brenda's attitude and professionalism took that away.
Our belongings were stolen from our unit and they do nothing. We moved into a new unit in July and returned yesterday for they first time since to find the majority of stuff from our unit had been stolen. When we arrived We noticed a different lock was on our unit. We contacted Brenda in the office who confirmed it was not their lock and said if we want it open we need to pay a locksmith ourself or wait until the district manager comes for their twice monthly visit. We were clearly concerned that our lock had been replaced and contacted a lock smith. Brenda said because the door was not tampered with and it was just the lock she doesn’t care. They do zero verification and opened the lock. Almost everything was gone and what was still left behind was severely damaged. Once again, Brenda could not have been less helpful. She said this has never happened here before. Even getting the internal claim number from her was a pain. Of course, we’re filing a police report for insurance and the officer said they are here once a week for this exact thing…so Brenda is a liar saying it’s never happened. They have zero cameras inside and claim they can do nothing to assist.
Michael was great. Come see him for your storage needs 👍🏾
Brenda was super helpful getting me the right size storage unit I needed and I really liked that there was plenty of room for my truck and trailer to load right near the large doors. Thanks PS!!
Great experience getting a fantastic space here, Michael went above and beyond explaining the available spaces and showing me which one would best fit my current and future needs. Very professional and informative service. He also guided me throught the space and gave me the tricks to maximize the space utilization. The place is very well keep and clean. The app also works fantastic as with a touch of a button on the phone you can access the space and also provides you the access code.
Very Easy to check in Online.. process went smooth and easy, and very clean..
Michael is always very helpful, professional and a good listener. He is always willing to answer our concerns about our storage needs with a genuine concern.
This place is 6min from UTC, very clean, and Michael, the manager, made my first-time-storage-space-renter experience a breeze. Very customer-service oriented and professional. It took me a few tries to figure out some entry issues and he patiently helped me with everything. They are also high-tech, I didn’t have to do any paper documents, everything was done electronically, they have an app to manage the account, doors and elevators are hands-free, and there are complimentary pushcarts for customer use. Overall easy and pleasant experience.
Great customer service! Always very helpful.
Michael was super helpful and friendly! He made this process super easy ans was such a great experience!
Michael helped me set up our account today. He was extremely helpful and knowledgable. A real star! PS is lucky to have him.
This public storage was outstanding. Michael, who manages this property couldn’t have been more professional, personable and polite ! The buildings , including the office, storage units and hallways are extremely clean and well maintained ! I highly recommend this public storage !!!!
Staff was patient and helpful. Location is great. Happy with overall experience.
Michael was extremely helpful and courteous and answered all of our many questions in determining the best unit for us.
Convenient, clean and efficient. I made a human error and reserved a storage unit at the wrong Public Storage address and had a truck in route and about 45 minutes to react. Brenda and Oliver dropped everything they were doing and assisted me in reserving a unit at the correct address and cancelling the other unit reservation. It all happened so quickly and they kept their cool and I got dispatch the new address and voila, I was all moved in on-time. Thank you!
Got my storage unit robbed and public storage did nothing but be rude and not help. Said they wouldn’t be able to pull up the cameras for me and don’t cover anything. Ridiculous do NOT Store your stuff here!
Oliver provided excellent and Extravagant customer service. He operated as not only an employee but also as a CEO. Very knowledgeable of the company and made me feel like I am apart of the team. I feel super Awesome Now because my issue was super resolved by a professional that gets my top recommendation. I'm one of the Greatest music producers alive in Vegas. Oliver is a great communicator and bring great business to the company cuz I almost left. Salute.
Staff was professional, service oriented and friendly, particularly Michael!
Very expensive storage space
Michael was great, and had great customer service! Was a big help with all questions and helping us move. Highly recommend.
Michael was awesome thank you for your awesome customer service he is always pleasant to talk .
This location on Pacific Heights in Sorrento Valley is the BEST! Easy access from the freeway and main road (Mira Mesa Blvd) building is always clean and they are fallowing All Covid-19 requirements. Michael at the front desk went above and beyond he was welcoming, helpful, informative, professional and very detailed orientated. I highly recommend this Public Storage location to anyone looking/needing storage and storage needs. Thanks again Michael!
Nice
Smooth and easy process. Staff was amazing and kind. Location was very clean
Staff was very welcoming and friendly. Brenda and Oliver showed me various spaces and I noticed that it was well maintained.
Clean and safe storage.
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Super clean and super safe place. I moved today to somewhere closer to my home and honestly I wish I stayed. Don’t make the same mistake as me! Gilbert was also very helpful and I wish I remembered the lady that helped me when I moved in cause she was super sweet and super helpful. I will honestly probably move back there
Michael was extremely helpful and got us situated in multiple units for a very complicated move. He made the move so much easier!
Its my friend's unit, their security isn't very good, her unit was broken into
Michael helped a lot and made it very easy. He was very sociable while maintaining all professionalism.
Update: My storage needs are complete and Michael and Danielle helped me get closed out easily and quickly. Thanks for providing great care for my belongings the last 10months! Original: Great customer service by Anthony and Danielle and clean, secure storage units.
I completed an e-rental online and it was so quick and easy. everything was done online, super smooth process and great facility.
II am very thankful with Heather and Anthony who work at the Public Storage in Pacific Heights in San Diego. Last month I was going through a lot, I was in a very difficult situation. Both employees made my week. I was going through a lot; I lost my job due to the COVID 19. I had to move my stuff to a storage. I was so confused with the situation that I ended up renting a smaller unit then what I needed it. Later on, I realized I needed a bigger one. Due to my circumstances at that moment, I could not figure things out the right way. They both tried hard to help me out. They gave me couple of option, and I was able to work something out. They were extremely helpful, and I am very thankful to them. I would have not been able to handle more stress at that moment. Even though this location is far from where I live, just the fact that people like Heather and Antony are working at this location, it is worth it to drive all the way up there. Customer Service made a huge difference in my case. I would rather spend more time driving but I know I can get the best customer service I can ask for it. One thousand times thank you to both of them. I am a very happy and satisfied customer thanks to them.
Michael was amazing! He made the e rental process so easy and was so friendly and helpful with all of my questions. I highly recommend the Mira Mesa location.
Spoke on the phone with Anthony and Michael before seeing the unit and was helped by Anthony moving in. Everyone was extremely helpful, glad I chose this location.
Friendly and helpful staff. Spoke to Anthony who was very knowledgeable and helpful.
Came to visit my storage the other day & was happy with the cleanliness - especially because of the given circumstances the world is facing. I ran into Michael and he was kind and made sure I was doing fine when putting some of my stuff into storage. Great storage place! Also side note, love the orange throughout the storage units lol
Great experience! Michael is very helpful and ensures you have a great experience even though moving sucks. Clean and secure storage units. Very pleased.
Michael was excellent to work with! Very friendly, communicative, and patient!
This property is very clean. Anthony and Gilbert were great Good customer service. Will highly recommend this facility.
Michael was a great help and support throughout the whole moving process into the unit. He even saved me money with the moving company :-) Great customer service and a great asset to the organization. I would recommend this public storage location to all my friends and family.
great there was a nice man named gilbert there he should get a raise
The site was very clean. The staff was also very helpful especially Michael he was a big help. I would recommend this storage facility!
Michael was superb with customer service and was very knowledgeable about the accounts and units available. I really appreciate his help and deserves 5 stars !!!! Thank you Michael.
Michael was a great help with getting my storage unit and is very kind. I definitely recommend using public storage over others.
Wonderful experience!!
Anthony could not have been more helpful he was like a family member helping me I cannot say enough about this place or the customer service you receive five stars all the way!
Anthony was extremely kind and helpful! Definitely recommend this storage facility!
Had an amazing experience this past weekend helping my buddy move and the folks at this location were helpful and super nice! Justine was working and even though she was new, she answered all of my questions and made sure we were good to go with what we needed! Definitely recommend this location if you are in the area and in the process of moving during this crazy time. They know what they are doing and make it easy for you!
Quick and easy to get in and out
I went to this location and the gentleman inside name Anthony he was very nice and helpful and the property is very clean and I will highly recommend this facility..
Really clean facility and a really great staff always ready to greet. Thoroughly enjoy Gilbert’s friendly personality and professionalism. Highly recommend!
Michael was fantastic. My check in, especially given this trying time adjusting to new ways of conducting business, was fast and effective. Very personable, and kind person. When moving my things in he was fast to assist in helping us keep the doors from closing on us. 10/10 customer satisfaction, and 10/10 customer service!
I have been a customer of this particular public storage for about 10 years now. Customer service is always exceptional. The property is clean, well maintained and of course climate controlled! Anthony has been instrumental in making sure all of our questions are answered thoroughly and are most important treasured items are safe and secure! All safety precautions during coved-19 are maintained and personal health and safety If not only the customers with the staff are put first! Great location, highly recommended
Michael is the absolute best at this location. He was so very helpful to me and made sure I had everything I needed. He gave me a comfortable and professional experience with public storage. Thank you
I will highly recommend this location its very clean and the staff here are amazing. Anthony is the best and he always answer my questions that i have.
Michael made the process super efficient and easy, was extremely accommodating.
Michael is very friendly and has great customer service skills. He handled our questions very efficiently.
We have several storage units with public storage and they are all great but the pacific heights location have the nicest people and rolling carts are easily accessible. Very pleased with their service !
Came to pick up some old photo albums and the gentleman that was working, Michael, came over to help and give me assistance. I’ve been here off and on for years and never been disappointed.
I love Public Storage! My unit is clean, safe and the staff is incredible.Anthony at Pacific Heights is the best!!! He is kind, patient, always super positive and extremely helpful! He even took the time to personally call me when he noticed my unit wasn’t properly locked so I could immediately come fix it. Great facility and excellent customer service.
Michael is so friendly and helpful! This is my first storage unit but he helped me through the whole process making it a seamless move! Highly recommend!
Looking for a great deal on storages was frustrating but then I met Anthony. He was very eager to help and had a great personality and ensured that I was getting the best deal offered. I’m definitely happy with my decision on choosing this location and glad that there are hardworking honest staff like Anthony!
Anthony was very polite and patient with me.
Anthony was awesome. Extremely detailed and very professional.
Michael was amazing today! This was my first experience at Public Storage and I could not have had a better one. Michael took the time to show me around and answer all of my questions. His customer service is exemplary!! Thank you Michael!
I would like to say Thank you to both managers, Justine and Anthony for assisting me to have an easy and professional experience. As soon as I set up the online reservation Anthony gave me a curtesy call which further helped me. Justine was the manager that I worked with directly the day of bringing the storage items to the storage unit. Her kindness, openers and profesionalism of a prompt and clear support was beneficial for a flawless service. I thank them both and wishing them all the best and goodness to surround them always! Have a wonderful summer!
If you happen to catch a day when Michael is working then you’ll be in great hands. He was such a great help to my moving process. I couldn’t have done it without him!
I believe great customer service is the key to a successful business and when I see great customer service I feel it needs to be acknowledged. Over the weekend I was assisting a friend move. When we arrived to the location, we spoke with a gentleman named Anthony. Anthony was very helpful, super nice and assisted my friend with all his questions. It is people like Anthony that deserved to be acknowledged for their great customer service. I highly recommend this place and specifically Anthony.
We booked online outside of office hours, very easy and quick booking. Next morning we accessed the storage space on our own using a code they provided by email to open the doors and use the elevators. VERY secure. Very smooth process easy checkout as well.
Michael was extremely helpful when we took on the storage unit. He was able to give us a perfect sized space, and explained the contract very thoroughly. I would recommend this company without hesitation.
Amazing location, excellent staff. Extreme security measures are taken to ensure your peace of mind whether you are storing long-term or short-term this is highly recommended! Anthony, the manageris exceptional. Highly recommended!
Anthony was very helpful and answered any questions we had.
Michael service was #1 great help and professional!!
Over the last 5 years I have had a unit at this location and it has been great. Recently I moved to a new city and it was time to clean up and move out. Thank you Anthony, Michael and Gilbert for being so kind and helpful during this process. This team was helpful and accommodating to my schedule and assisted with reminders and follow up calls to ensure all the details were finalized on my account.
Michael and Justine were great. They walked me through everything step by step. gave me the run down on the rules. And we're just all around very friendly. I would definitely recommend this location.
Michael was great! I almost missed my payment for this month. Thankfully, he called and left a voicemail to remind me to avoid late fees.
It's a new storage place, clean units and easy access.
Alexis was extremely helpful and accommodating!
Had to rent a space quick a few months ago, this place is the best. I called around but the service and quality of customer support from their staff is awesome. Gilbert was really friendly and knowledgeable on phone and in person. Great place to use for storage!!!
I just moved to California recently and moved into a small apartment and I needed to rent storage for my items that would not fit into my apartment. Anthony M. helped me and his customer service was impeccable. I was so flustered and irritable yet he remained patient and helped me through the whole process with a smile on his face. I rate this location 5 stars for the excellent service I received and for the fair pricing. Thank you, again! Trang
I have had a storage unit there for 3 yes iys clean and safe. But the bad thing is they raise the rent every year. For this reason I might go to another storage facility
Big thanks to Michael for answering all my questions. He was patient, thorough and friendly!
Michael gave me great service!
Michael gives excellent customer service! 10/10
Anthony customer service was 👌
This facility was clean, neat, and more importantly I felt like my things were secure! Anthony made the process easy and he was very knowledgeable. He answered all my questions and made me feel like the company cared about the safety and security of my stuff. Thanks Anthony. Would definitely recommend!
Anthony was a great help
Michael was a great help when I checked out. I appreciated it!
Brittany has been really nice and made the whole moving thing pretty easy for me
Set up and check in all went great. Anthony was excellent
Anthony is knowledgeable and professional, I definitely had a positive experience, and will be recommending to my friends
Anthony was very helpful and very knowledgeable. Great services. Anthony deserves to be promoted by Public Storage management!
Getting my brothers boat out. A very clean place.
Brother who's in college was a few minutes late, but the workers were chill and let him still store everything he needed.
Anthony was very helpful!
Stephanie was AMAZING!!! She was helpful and patient and the nicest ever!!! Stephanie is AMAZING!!!
Five stars simply because Danielle was so kind and helpful to me this past weekend. I was already having a very rough day and she made my time easier and helped me get in and out quickly and smoothly. You gotta appreciate genuinely good customer service, and someone who actually cares about people. This storage is a location I've worked with twice...once in 2017 and now again. And not everyone I've been in contact with is always so nice or helpful so, thankful she is there!
Chris is very helpful, friendly, and knowledgeable.
Brittany was very exceptional with her service in explaining and showing me the unit, as well as finalizing my reservation for the unit.
Anthony and Josh were very helpful!
Anthony was awesome to work with in getting a rental unit. Fast and thorough. Thanks Anthony.
Usually, dealing with these storage facilities is a pain in the a**. Even more so because I started with a bin that turned out to be too small for my needs. But Misha made it easy and actually pleasant. Well, from an admin perspective anyway. Moving everything was still a painweill.righ But Misha got me into a bigger, ground floor, unit that I'm happy with. If you need storage space go see Misha. She'll take good care of you. And, I'm betting she will brighten your day like she brightened mine.
I was researching storage units for my employer. He does a lot of traveling so he was unable to take care of this himself. After looking at a number of Storage facilities in the area, I decided to go with Public Storage on Pacific Heights. Alexis showed me a few available units until i was satisfied with the location. When I was ready, she and Anthony helped me set up the account under our business name. I knew I would have to purchase a lock for my new rental unit, but I didn't know that Insurance is REQUIRED. No big deal, I chose the lowest plan to satisfy the rental agreement. I will say, the staff members were extremely helpful and accommodating. They sure took the stress out of renting a unit for our business. Thanks for all your help!
Great service by Anthony
Moving out. Been at work since 5am, began loading trailer about 330p. Couldn't use a cart after the office closed at 5p. I was almost finished, stressing out and now it was closing time. Danielle stayed 45mins late so I could finish loading the trailer. How awesome is THAT. Thank you SO much Danielle! Now my day is ending on a good note.
The staff especially Anthony were extremely amazing in getting us set up today when we moved our items in. Amazing team!
brittany Excellent service!Thanks a lot.
Anthony was very helpful in explaining different options we had & we were able to make an informed decision in renting the storage space.
This place clean and nice, Anthony is very helpful.
Michael and Brittany are very friendly and helpful showing me the units and explaining how things work. The rate was great so I didn't even bother looking at other places. Very smooth experience!
Anthony is the best, thank you for excellent customer service!
Brittany was incredible. She was super busy but stayed sweet and professional and provided a great experience.
Anthony got me in and out in 10 minutes. Excellent service
Overall, great experience working with Stephanie. She was great at multi-tasking. This office can get really busy. From answering all the calls, assisting people in line, and always walking all the way over to the other storage unit to unlock a cart for me. It seemed like a lot but she did it all with a smile. My company uses over 20 of your storage units nationwide. I will refer/recommend because of Stephanie’s great customer service. 👍
Very nice, very clean facility.
I recently went with a friend to her storage unit and I wanted to say just how friendly the staff was to us! Stephanie greeted us like she had known us forever and was super knowledgeable and helpful which was delightful! Her co-worker Anthony was just as friendly and willing to help as well. The place was super clean and organized which is such a plus in this business. All too often people only go online to post reviews when they want to complain or be rude ... so, I thought I would take a moment to say “Great Job Everyone” your doing an amazing job! If I am ever in need of this type of service I will for sure be coming straight to you.
Anthony was so helpful during check-in. The place is so clean! Way better than the last storage unit facility I used. Very impressive
Michael and Alexis rock my world!! Put ur stuff here!!!! :)
The customer service provided by Anthony was incredible. He was friendly and patient with us reading through all the fine text instead of just rushing us through like what’s been done with almost every other agreement I’ve signed, and answered every question in detail instead of giving vague answers with multiple interpretations.
Michael F. was very very helpful through out the entire process. Attitude was an example of how everyone in customer service should be.
This place is awesome! Best prices around and Anthony was super helpful and personable. Definitely a great experience. Would recommend.
This is a WARNING for anyone who wants to do business with Public Storage: When I first moved in 3 years ago my rent for a 10x5' was $86. Now it's $118. That is nearly a 40% increase in rent "because they have to" (according to them). OK, fine, things get expensive, I understand rent increases and I'm willing to pay them if the rent truly gets more expensive. But then my friend just recently got his 10x10' for $105. So he gets DOUBLE the size for $13 cheaper. So then I checked online and it was $89 for my SAME sized unit for the SAME floor. The internal market rates went up 3-4% (from my original $86) while existing customers were getting rent hikes 10X the normal rate. I was paying an extra 30-40% on my rent just because they were banking on the fact that I wouldn't check the rates. I confronted them, but they also won't let me pay their internal "market rates" unless I spend an entire day to move all my stuff to a new unit on the same day in order to get that price. This applies to EVERY Public Storage, not just the one on Pacific Heights Blvd, because the rules come from the corporate offices. I get it, it's business. They're not doing anything illegal, but they are still screwing over their customers, especially because the customer doesn't know their scheme to raise rents on you (well now you do, thanks to me). This is why I'm writing this review--so that you, a potential customer, can make more informed decisions when you're shopping for storage spaces. Just know that this will happen to you. You'll get rate-hiked 10X the normal market rates. Not sure if this will happen at every storage facility, but I can tell you from personal experience that it definitely happens here. Good luck to you! UPDATE: They reached out to me and gave me a solution I was somewhat happy with. Increased my rating to 3 stars, because for a storage facility, it is clean, safe, and temperature controlled as they promised and advertised, which I am grateful for.
I am so glad I choose this location. Stacy provided excellent customer service and was refreshingly patient with me when answering questions and or concerns. The units are clean and secured and due to her knowledge the process for securing the unit was efficient. Bottom line, yes I would recommend this Public Storage to a friend.
Great experience and super easy. Anthony’s customer service is excellent and he makes sure you have everything you need. Would recommend this location to anyone looking for storage in the area. Thank you so much Anthony!!
Trevon the property manager is awesome, extremely helpful. Property is clean and air conditioned, elevators always work, well-lit. Hours of being open are reasonable. I haven't been happy with the yearly rate increase… Haven't been able to ascertain if this is reflective of market conditions and fair, or if this is simply arbitrary increase. I do find other units that are less expensive, but customer support center has indicated that I am currently playing below market price for my unit. Wish there was a rewards program or some kind of incentive I Seshan and recognition for long-standing customers, sometimes feels like my stuff is in hostage to a arbitrarily increasing Thanks for the great help Anthony!!
Spoke with Michael this morning. He kindly reminded me of a payment that was due. Since I moved into my unit on Pacific Heights Blvd during the last week of February, I forgot to pay my small March 1st payment. Thank you Michael for catching it before I had any late fees. Excellent Service and Friendly Support!
The place is clean. The people working here are very friendly and helped us find the exact size unit we needed. Thank you Anthony, Michael, and Heather for all your help getting us the storage unti!!!
Other than being a clean space that is climate controlled and all concrete and metal so no termite issues for your wooden furniture, nothing special about this facility. Carts are hard to find most times and small so forcing more trips than necessary. First monthly price hike came about 8 months in, so expect to see prices increase regularly over the short term. Second rate hike came about 6 months later leading to a monthly price that was about 50% more than it was when I initially rented the space - after some discussion they agreed not to proceed with the second rate hike, so I have bumped from 2 stars back up to 3.
Anthony did a great job showing me the place and explaining the process!
Anthony was Awesome!!!!! Made it very easy!!!!
Convienit location! Danielle has been more than helpful and sweet!
Anthony is very great today!!! 5 stars
Great experience! Super clean and reasonable.
Brittany was amazing and so helpful during the check-in and rental experience! Her instructions and help over the phone were amazing and she had a friendly face for the entire storage tour and registration process. Would highly recommend this location and her services!
This one was my first time renting at public storage. The service was wonderful and easy to understand. Anthony was a great help with everything.
Brittany was very professional
Michael has a great sense of humor and is always helpful.
A public storage place, nothing special, making it a four stars because it seems to be safe
Great Service!! Anthony was very helpful
The staff was incredibly kind and helpful. Shout out to Anthony who helped us with finding the best option for our storage needs. He was so kind of have brought us over Cold water bottles during our move as well !
Anthony was amazing! So very helpful and I felt completely informed with everything I needed to know. Great customer service, patience, and super nice.
Anthony was super helpful and professional!
Brittany was super helpful and shorted me out. Go check them out if your looking for a rental space.
Melissa is the best! She really helps us big time!! What a wonderful asset to Public Storage. Melissa is GREAT!
Brittany was great - very pleasant!
Anthony was super nice in helping me getting checked in. I was fully facilitated and taken care of during my move-in. Thanks you, Anthony!
Amazing customer service! Brittany helped me and she is super friendly and helpful!
Brittany was awesome! Phenomenal customer service, very friendly and knowlegable about all the options!
Michael was awesome! So very helpful and friendly. Great experience.
Anthony has great customer service! Recommend!
Great service Anthony!
Anthony, everyone here, is awesome. Just be prepared that it could be busy on weekends. They are never pushy when it comes to buying additional supplies like boxes. Be aware that the new building does not allow for circular locks and you will need to purchase their lock.
Brittany Great service, efficient, personable. Very helpful re decision on size of unit. Professional and pleasant.
This is a nice and clean storage. I had a good experience there and Anthony is very friendly and helpful when you need them. Thanks!
Brittany was very professional. Excellent excellent costumer service. Its was very busy with customers coming in and out and she still took the time to make sure the transaction was very smooth. Definitely would recommend this place. Thank you again Brittany!!!
Very good, Anthony
Brittany had great customer service and made my experience with Public Storage very smooth. Very helpful and highly recommended.
Anthony was very helpful and made everything fast and easy.
Antony is the best! Super helpful.
Had a great experience moving in and out here. Stuff stayed safe. The staff person on duty, Michael, was helpful, positive, and flexible with our timing.
Brittany was five stars all the way!!! Very helpful and cheerful. Helped get what I need and even helped me load up!!! Thank you Brittany!!!!
The employees here are Amazing, and definitely a shout out to Stephanie!!! She was so nice especially when I asked her to jump my van as the battery died. She stepped up with wanting to help. I saw it as Amazing for her to use her personal vehicle to help a customer!
I had a great experience renting a storage unit for the first time with Anthony. Quick and friendly service. The unit was clean and exactly what I needed.
Brittang was amazing helping me getting everything done! It was my first time renting a storage unit, she made everything so easy!!
Anthony was extremely helpful and friendly. We have never been here before and he explained everything very clearly and answered all our questions! This place is very clean and nice and climate controlled!
Anthony helped me a lot. He’s awesome!!
Anthony is the BEST! Costumer service was excellent!!!!
Anthony was phenomenal, solid guy, solid service. Ask for him!
Anthony is a LIFE SAVER after a pretty hot and hectic moving day... I honestly have to say he is the very definition of what GREAT customer service is ... Was empathetic to my last minute dilemmas and was more than happy to be of service ... Even took the time out to bring me some water ... If all customer service reps practiced the kind of courtesy and friendliness, the world would be a better place ... THANKS AGAIN ANTHONY ! I'd give you 10 stars if I could 👍 .
Anthony helped me choose my unit & was extremely clear on everything. Would recommend this place. Great customer service :)
Super clean facility with the best customer service I’ve ever gotten in any storage facility. Highly recommended!!!
Brittany was great!
Just checked in and Melissa was really helpful n walk thru the registration patiently. Great staff at the Public Storage facility!!
My first time to rent a storage and Anthony was a big help. Whole process was quick and easy. He was very efficient dealing with business and customers. The facility looks clean and safe.
Super friendly staff, worked directly with Misha getting my unit set up and it was fantastic. I’ve rented from other Public Storages before and the staff here was a stand out from the rest!
Stephanie did a great job. She was friendly and explained everything
Excellent service by Anthony
Brittany has been very friendly and helpful!! I'm glad that I have much a wonderful crew to help me with my check-in process! 5 starts and super!!
I will recommend this facility to my family and friends. Anthony was great and easy to work with he made my process fast. Thank you Anthony
The facility is very clean and is secured with individual codes, elevator codes and security cameras. The staff was very friendly and especially Anthony who helped me tour the facility and explaining me the whole process of renting the storage. 5 star experience!!
Brittany was really friendly and super helpful with the entire move-in process. Made my experience at PS today really positive
Brittany was very helpful!!!
Ashley was a great help and great to work with. She was very patient and took the time to answer all my questions (and I asked a lot!).
Facility is very clean and the employees are very helpful. Everyone was very professional and assisted in finding me the right size storage to fit my needs.
Facility is clean. Looks fairly new. Right off 805. The staff member I worked with (Justice) was friendly and went out of his way to help me get set up.
It’s Saturday and Ariel helped me with opening a new unit. She said she is new, but she is so efficient and knowledgeable, and guided me through the process fast and clear. This place looks clean and well maintained, I will really enjoy having a unit here. Thanks Ariel and Anthony!
Anthony was great. He took the time to explain everything throughly and simple. And he told me aboutDamp Check which I bought!! Thanks so much Anthony you are awesome!!
Anthony did a great job helping me out!
I had a great experience with this Public Storage. Justice was super helpful and explained everything very clearly to me. Would recommend them to anyone looking for a storage unit!
Ariel was super professional and funny too! I will definitely rent here again in the future! She needs a raise!!
Gary was very nice and helpful he made my move in process nice and easy. Anthony was helpful as well I will highly recommend this facility thank you
Brittany, Chris and Anthony made the stress of moving completely painless and stress free. Great storage space and facility - would recommend to anyone needing a place to store anything while moving.
Smooth process... Anthony was really helpful.
Excellent space for my need. Anthony is super friendly with any help I needed. Happy to do business with them. 5 star for Anthony.
What time does the doors lock for storage?
Had an awesome experience! Gary made it a smooth process with getting all set up with the storage. Definitely recommend if you’re in need of a unit!
Great service from Gary and Anthony.
Excellent space for my need. The process was easy and smooth. Anthony was super friendly and helpful, made it easy.
Anthony was great. Went above and beyond during initial set up staying over a half hour past to explain everything. Give this guy a promotion!
Can’t say enough about how great the customer service is at this Public Storage. Both Ariel and Holliday were a huge help as we were working to move out of this location. Helped us find a flashlight, taking out the trash, etc. It’s the little things that count! Thanks again Pacific Heights Public Storage for an easy breezy move out!
Anthony is excellent !!
Justice and Ariel were absolutely wonderful and pleasant! They walked me through the whole process and offered me a great deal! Made the whole experience very easy!
Anthony has great customer service and I will highly recommend this location to my family and friends. The location is clean and the staff is very friendly and helpful. Thank you Anthony!!!
Anthony was extremely helpful, answering all my questions. Great customer service!
Anthony is great service
My stalls, no light.
Always a friendly staff!!!
Great customer service! Antony and his crew are awesome! Facility is very clean. Thank you guys!
Clean facility, nice staff
Customer services was great! Ashley showed me the unit on Wednesday. She was really nice and helpful with answering all my questions. I called to confirm my reservation over the phone and Gary was so nice to talk to over the phone. Then came back today, Sunday, and Anthony was so great in helping me get set up with my new unit. Location staff are very friendly and customer service is great! Glad I'm moving back to this location! 5 stars!
Customer service is great! Anthony has been really helpful and patient.
Anthony attended me and his customer service was excellent! Would definitely recommend public storage! Thanks!
Staff members Gary and Holliday are great! They were friendly, patient, always trying to help me. I love this location, the operation hours and Gary and Holliday.
Great place to store my things. Anthony was great, so helpful and made my move in and out easy!
Helpful staff and a great facility.
Ariel and Anthony were awsome!
Very good service by Anthony!
Very helpful staff
Thanks Anthony, great service!
Justice and Anthony were very friendly and helpful. Justice showed around the unit and went in details regarding the policy and price of each units. This location is especially great with elevator and AC. Thanks for both of you guys!
Anthony helped me out and he was awesome!
We had the pleasure of being helped by Anthony who was attentive and conscientious. Highly recommend. Easy load-in
Anthony’s service was great. He was explaining everything easy for me. Good Job Anthony!!
The process was easy and smooth. Anthony was helpful and kind enough to make it easy for us as we are first time movers
Anthony was very helpful with our no e and finding a storage. Thank you so much!
Expensive, with Annual 10% rent increases, elevator key codes never work for the elevator you first try, and they lost a payment of mine, only the friendly staff bumps this up to 2 stars
Went in and there was a customer before me but Anthony made it clear that he was wrapping up with the other customer and would be able to help. He showed me the unit and answered all my questions.
Anthony was very helpful and made the process very easy for us.
Anthony was wonderful. He gave us a tour, explained policies and products. Great customer service and very helpful!
Breanna’s excellent customer service made my first time dealing with any storage services an amazing and pleasurable experience. She helped make everything easy to understand and navigate, and her smile and positiveity brightened up my day. Excellent looking facility, amazing staff! 5 starts!
Anthony is pretty good at telling me the details.
Anthony and Gary were amazing and super helpful! Very fast and courteous customer service. Thank you guys!
Anthony was awesome. Great customer service.
The staff at this location are always extremely kind and helpful. The grounds are clean and the area feels safe. The low rating is for the company Public Storage itself. They do not value their customers. They will hapily lose a long-time customer to move in a higher paying new guy. All of their policies benefit only Public Storage with no regard for the customer. If you just need a place to stick your stuff for a month while you move, this will be fine. If you are looking for a long term arrangement where you feel valued as a customer, this is not the place for you.
Great staff and clean buildings!
Brittany was fantastic. Very informative, kind and answered all my questions I had. She walked me through all the details and made sure I had everything I needed. Thanks!
Worked with Justice and got me set up fast and easily!
A little far out of the way, but they compensate for that by being noticeably cheaper than the competition. Anthony was a huge help, being both courteous and very knowledgeable, being able to answer any question I had. Excellent customer service which really won us over. With key codes, cameras, and locks, the building is very secure. The storage unit was incredibly clean with a large door that left plenty of room for easy access to facilitate moving large furniture items. They have all your moving needs available to purchase, including boxes, twine, covers, tape, and more. They even offer insurance plans for those whose rental or homeowners insurance does not cover storage units.
Anthony and Justice are very friendly and give very good service :)
Anthony was very very helpful and friendly! His customer service was excellent! And facility is very clean :)
Anthony give the best service I ever got from your company
Anthony is the best customer service
Logan was great thanks for your help Logan
Logan helped me out 👍🏼
Awesome staff! Great customer service! Units are clean and secure.
Logan gave me excellent service!!
Logan was exceptional!
Logan helped us close out and it was easy and awesome! Great customer service
Anthony, just like the Saint Anthony, has rendered an excellent customer service towards me. Thank you very much!
Brittney did an excellent job helping me with my move. Thank you very much.
Logan was a wonderful help and he was so sweet and funny! Definitely made me want to come back and say hi!!! 5-star service for sure
Anthony was efficient, well coming and speedy.
Lindsay was my very best Public Storage friend. She got me a great deal & made me laugh all the time. She informed me of all the Public Storage details with grace & style. If I ever need another storage unit, I will surely use Public Storage in Mira Mesa because of Ms. Lindsay. PUBLIC STORAGE FOREVER 🔶
Excellent and friendly service! Had the pleasure to meet with Logan, manager of the property. Absolutely recommend.
Moving process was great mike was really helpful
I loved it here friendly staff, Alejandro was amazing showed me step by step. Really good experience
Logan was awesome
LOGAN was awesome.
Excellent customer service from Anthony and I will highly recommend this facility.
Be careful here. Really liking customer service smile and be courteous and quit acting like they're doing us a favor when we pay for our storage space
Anthony was very helpful. Great customer service!
I lost my keys to my storage unit and needed to get in my unit ASAP. They took care of me right away, cutting the old lock and replacing it within minutes of my request. Awesome!!!
The property Manager was great he helped us old folks.
Great customer service...contact anthony for any
Great help from anthony. Going in very detail on the process
Anthony helped us set up our storage, very helpful, friendly and informative! Also, a very good deal! Highly recommend this location and company.
Anthony and mike were very helpful and knowledge. They helped me find the perfect storage unit. Thank you!
Awesome customer service and totally hooked it up! Lindsay was extremely personable and did a great job accommodating my needs. This location has been my favorite storage place, so far and I fully recommend doing business here!
Logan was so helpful throughout the whole process.
Logan at the Pacific Heights Blvd was very professional and helpful when I had booked the wrong size storage unit. Thank you!!!
JR was very helpful and efficient! Nice guy too :)
CAUTION...we were using this storage facility for several years and decided to move to another storage facility in the L.A. area. Our move out date was a few days after they took a full month's payment. I guess I assumed they are fair business people but they do not pro-rate and took the whole month payment instead of being honest business people and reimbursing the unused amount. If that unit was not able to be used again for the entire month, I could understand that policy but I'm sure its already filled with someone else's stuff. They are double charging people and blaming it on policies and contracts rather than caring about people. I would search for another storage facility that cares for people and has a good customer service policy. Even long standing tenants mean nothing to these people. Very sad!
Logan was really helpful!
I love my storage. Clean and nice. Very good helpful staff.
Great team! Super helpful and friendly. Extremely clean facilities!
Logan deserves a raise. So super awesome
Carts are rare and broken. The front door does not open or close properly. Other than that the climate control is good. Not much dust or moisture inside the units. It is kept clean and has friendly staff.
Anthony customer’s service is the best!
Great customer service! Logan is awesome!
Logan was super helpful, funny, and very professional. Excellent six star service today
A very good storage facility. The staff are friendly and professional. Anthony was great with my move out process.
Good clean and we'll lit. What else do u need from a storage place 😀
If I could give less than one star, I most definitely would. Could quite possibly be some of the rudest people I've ever met. No type of quality when it comes to customer service. I honestly wouldn't even recommend to my worst enemy. This place (this location at least) is not worth the time or money.
Kit was awesome. She helped me tremendously!
Michael was super helpful getting me setup .
I have nothing but good things to say about this place!! Anthony has been so awesome and helpful. I have been a customer since 2013.
Anthony was very helpful today in helping me get my storage unit set up. The process was smooth, stress-free, and efficient. Anthony was friendly and easy to work with, too!
This place is a rip off. They increased my rent just after 3 months by $20. Never going to rent from this place again. Just 2 miles away you can get lower rent by $50.
Rachel is awesome!
Logan has superb Customer Service skills, very helpful!
Very good!##
They try their best to sell you the storage insurance and keep saying it's a requirement of the agreement, don't be fooled it's optional if you walk out on them they remove the insurance and say it's optional , liars liars.
I am recently moved away from Southeast Texas, a place that was ravaged by a hurricane. I lost my keys to my storage unit with everything I owned. They couldn't cut the lock because "no one works on Sunday ", so o had to pay 100 dollars for a locksmith to do it.
Logan did great job.
Logan helped me out and he was awesome!
This is the first time I am using public storage. Anthony & Alejandro walked thru me all this I need to know, their customer service was great. Will rent it again
I recently relocated to San Diego from the East Coast. With that being said, I was looking for a storage space that was clean, safe and affordable. JR was the agent that helped me. He was kind, patient and professional. He made an exhausting experience, quick and easy. I wish I could rate them 10 stars.
Logan was a huge help during my move out process!
Alejandro and his co-staff were very courteous, helpful, and informative. The spaces in the facility were clean and constructed to keep air circulating throughout the floor. The only improvement needed is a way to allow access to the hand carts during all operating hours. Maybe a process of inserting a credit card to assume responsibility until the cart is replaced in its designated spot.
This place is awesome! Logan was a huge help EVERY time we came in. Elevator is work well, units are great, parking lot always have space! Would fully recommend.
Logan is very nice and friendly even when crazy busy !
Logan D is the best. I came in with a migraine & left out laughing. He's very professional & knowledgeable. He's young & he deserves the highest position this company can offer. JR was great also the first day I came but couldn't move due to rain.
Have a good experience with the storage, Representative Antony is so friendly and helpful.
Very clean and well maintained.
Anthony very friendly and helpful
Michael and Anthony were very pleasant and helpful.
Logan is the best!
Jr took great care of me
Logan was most helpful in setting up an account and walking me through everything. He walked me through different options and units so that I could get a good idea about their relative size and what would fit my needs. Thank you so much!!
Excellent Service. JR is very helpful, friendly and efficient. Great location and I highly recommend this place. Facility is clean, well organized and climate controlled.
Logan was very nice and helpful.
Anthony was very helpful in sitting up the storage unit he. He gave great customer service.
Great customer service! Very friendly staff! Highly recommend! Mike was very helpful choosing the unit size!
Great experience! Logan, who works the front desk, is very friendly! He goes the extra mile! I would 100% recommend this place just based on the price and the amazing customer service.
Logan is great.
Great service and Logan was very helpful
Logan was really helpful and nice
Anthony was very helpful and informative. Got my storage unit smoothly and painlessly. Thank you!
Anthony was very helpful and nice... great customer service
Logan was very helpful with move out. Easy and no hidden fees or issues.
Logan was very helpful when going through the process of setting up my storage unit. He provided us great service and I am very glad I was able to meet him today.
The staff I worked with were Kelly and JR The both were great. Facility very clean and reasonably priced. A hidden gem in San Diego
Tatiana was super! Keep up the great work!
Good guys working there. Nice and quick
Doug and Rob went above and beyond to provide great service. We couldn't have asked for a better experience.
Website made it easy to review, decide and reserve a spot. Received a call shortly after. The customer service provided (Shawn) was excellent. He went out of his way to make sure we got what we needed and wanted.
Great people who care and who will work with you. I've rented a unit here for business use since 2008 and I appreciate how easy it has been to address any issues and to make arrangements for deliveries directly into my storage space. JR is a great property manager here
Wow. I thought I knew how to move. But these guys made sure I had everything. I would have had to do so many trips but I listened and got a few extra boxes and I used them! Doug was dealing with a tough (rude) customer and was still able to help me out. 5 stars!!
Doug was a life saver when I first began my storage here. His customer service was amazing, and his staff has been awesome. All of the storage facility is very clean, and I have enjoyed my experience with this public storage facility. Trevon also provided me with a good experience in easily closing out my account. Reserve your space at this hassle-free location!
Average. Annoying how many times you have to enter your code, for door, then elevator, then elevator again.
Trevon was very helpful, he remembered me from the last time we met months ago, he made me feel valued and appreciated. He's a handsome guy with a huge heart. Thanks!
Tatiana was awesome. Professional, helpful, and very nice.
The NEW Manager (J.R.) is amazing and PATIENT!! J.R. was VERY pleasant to deal with. This is my 3rd time switching my unit (downsizing each time) and the process flowed like a river.....EASY TRANSITION! Love this place and the new Manager J.R.!! :-)
The staff was super helpful and friendly! Trevon and Eric were an amazing help and made sure we had all our questions answered
Very good sevice by trevon and Doug beat place to come for storage room
The staff was very knowledgeable and helpful. They were able to answer all our questions
A little pricey but it was convenient
I have been a customer for over 4 years and I'm looking forward to moving out ASAP! The rates are constantly increased, sometimes twice a year and the service SUCKS!!! I have been requesting (in writing, voicemail, and face-to-face) for the light fixture above my unit to be repaired for 8 MONTHS! and it's still NOT working and when I inquire, I'm given the same lame excuse, the ballast (a part priced between $15-$25) needs to be repaired... AND I only gave it one star because this rating system would not allow me to post without giving at least one star, and this business is NOT worthy of one star!
This PS is located in a clean and safe location in San Diego. This is my second time renting here and I can't say enough how much I have appreciated the kindness, competency and accomodating demeanor of the staff; particularly the manager Doug. He has been helpful to me on many occasions, most recently after losing my storage key, argh. He always greets me with a smile and empowers his staff to do the same. The units are clean and secure and interacting with the staff is always a pleasant experience. Overall, the perfect safe place for my belongings!
Pretty good. Some fees apply that are not mentioned online.
sam and zack saved my life! storage unit I rented was not open today when I tried to move in with my moving truck and everything. made a call and these two made my day and it was better and cheaper than the unit that rented.
First off I understand the importance of a review but I have yet to take the time to write one. I would like to commend an employees amazing customer service through a very tough situation in life. Cinnamon was indeed worth spending my time and money. Being new to the facility for us both was trying at fist as finding the units are a little like being in a maze but cinnamon made sure to find the easiest way for my family to get there BEFORE we completed paperwork. Her explanation was that storage was difficult enough without having to be lost . Although I had a lock this building required a lock that was way more secure . Her explanation for this was that security was the most important thing for such a large company. Cinnamon and I actually had an in depth conversation prior to going back to complete paperwork , some storage and some personal which was the most memorable and longest part of this process. My explanation for this is that she saw me as a person not just as unit #2333. I have never placed a review until now and cinnamon was the reason I did this time . She seems to enjoy being there which makes us new clients feel comfortable leaving our lives in storage . I will be contacting the heads of her corporation to be sure they understand how much I appreciate her services . THANK YOU CINNAMON
Marcus was great. He helped me understand all policies an options and gave me a great impression of the service I would receive at Public Storage
I had to update my card and wasn't able to do it in person at a different ptoperty. Rocky took care of me and made sure that my autopay was set up correctly to correct acct... thank you so much rocky your amazing... and gabby was a pleasure...
Sam and Zack are great! They are really cool persons and they helped me a lot.
Awesome experience ! Rented a space for five years here, online portal was easy to make payments . Zack and Sam were also very helpful . Clean and safe facility.
Anita, thank you for helping us.
I own a moving company and I called cinnamon to help my customer with her belongings - cinnamon gave her a good deal 50% off- we both win - my customer was very impressed with cinnamon customer service . Let's build our businesses the right way! I will recommend all of my customers to public storage
Great facility, clean, safe and easily accessible. Great price AND fabulous customer service. Josh was helpful with my changing schedule and worked with me to make sure I had the right size unit for my needs. You made my life easy Josh... thank you!!!!
Thanks! Sam and team were awesome!
Desiree was very helpful and insightful in helping me get the right storage. The staff was very friendly and I felt like my business mattered to them .
Cinnamon made our storage hunting so easy!!!We had a list of places we wanted to check out, Public Storage was or first place we went to and we decided to stop there. Great location and customer service from Cinnamon, she asked all the right questions to get us the best storage for our furniture. I am very happy we got this over with, time to start moving. Thank you from Jorge and myself.🤗
Advertised as climate controlled, always below 75 degrees. However, when I inquired that the temperature seemed much higher than 75 degrees, I was told by management that the air conditioner is not always running and the storage unit building is not fit for humans. I paid extra for the unit because it was climate controlled. Further, there is only one person working in the office at all times. It is often difficult to find that one person as they are showing units, so it is difficult to return cart keys and such. Lastly, they require that you have some sort of storage rental insurance which tacks on at least $11 - 15 per month for a 10 x 10 units rent, even if you have rental or homeowners insurance that covers these items. And, if you don't have a lock at time of rental, you get to buy one of their $25 locks! My advice is to use Sentry storage. They are single storage units with easy garage access, very friendly and helpful, and always more than one person available to help you.
My experience here has been great. This location is very large and clean. Ivan helped me looked at a couple of storage spaces and answered all the questions I have regarding the facility and services here. Very helpful and nice.
Sam and Rocky both treated me with the highest level of respect and professionalism in my search of Public Storage units in the San Diego area. It was a no brainer to choose this Public Storage unit because of the experience I received from them. I am surprised they are not in upper management because of how organized and good I felt through out the whole process.
Zach was awesome! he went above and beyond to help me get the right size unit. I was very stressed with my move and he helped to calm my anxiety. He showed the ultimate in customer service! A+++++
Zack and Samantha were incredibly friendly and took the time to go above and beyond with all of my questions and requests. This definitely the best Public Storage location. Highly recommend.
Samantha was very helpful, her professionalism makes me feel like she is family.
Desiree was amazing, she was friendly and very helpful.
Great service and lovely people to work with
Love this storage facility Janea and Josh are the absolute best .
Great location, super clean and convenient facility professional and very helpful staff. Check for their online specials, you'll be very happy.
Great visit at this store . Been here a few years I've had a few issues with carts in the past but today the manager proved she is exactly that . These people had not 2 but 3 carts . Cinnamon showed up just in time to deflect . We laughed about later but when she asked for a review I decided to let them know that this was the day public storage stood still. Lol. Cinnamon will go ham for ya!
After ten years have finally checked out. In all that time the place has been clean, secure and the customer service prompt and cheerful. Checking out on the last day, Sam and Angela were very pleasant and very helpful.
I absolutely love this storage facility! It is well-maintained, clean and very accessible. I like that it is also climate-controlled which I had a difficult time finding. Notably, the folks working here consistently provide excellent service and are professional. In particular, Rocky, is always so helpful and friendly.
Sam and Andrew are the bomb!!!! Made the process pain free!!!
Just recently I moved my family out to the San Diego area and we needed a Storage Place and we found that at Public Storage. The two employees were very helpful in making sure we got the right size unit for our needs and another material we might need to, such as covers for our TVs and the wraps to hold them in place. Sam and Zack were the attendants helping us and are both true professionals! Friendly and Respectful not to mention great to chat with! They made sure all the paperwork was done corrected and ensured I knew where all the charges are and what to to expect from month to month. Over all this is a great place!
I was so busy getting this move together so I asked my mother to place the storage reservation for me. Cinnamon called me back right away. Her professionalism coupled with the wealth of information she provided was enough for me to be more than comfortable proceeding with a lease. Cinnamon built a trust with me in just a few short minutes. Our circumstances have since changed and our move has been pushed back, but the decision of where to store our belongings has already been made and I can cross that off the list. I will be calling Cinnamon when the time comes.
The employees at this location are very inconsistent, unorganized, and very misleading with the prices of the storage. I am very frustrated with the experience we had on March 19, 2016 and prior to that date. It is very disappointing that the employees do not know how to do their job and would not own up to the mistakes that were promised to us. Instead they gave us a half apology just to keep our business. I regret renting a storage unit with your facility and will not recommend Public Storage to anyone.
I had a fantastic experience here. I'm a student who came down from Los Angeles to rent a unit and I had personal items with me that were not protected to the property. Cinnamon made sure that my mattress and sofa (the main things that I cared about most) were okay in storage. She was super friendly and personable. I would definitely recommend this place to others who have storage needs :)
Sam and Rocky are wonderful and quickly respond when help is needed. Clean, great temp controlled space.
I used Public Storage for a short time but was enough to give a outstanding review. The employees are helpful, happy, and provide all the information accurate and clear. I highly recommend Public Storage Pacific Heights to everyone.
Zack and Alicia really were great
Very informative! Made the process easy and fast.
sam help me alot on figuring the right size storage for my stuff!thanks sam !
If you get a woman named Sam to help you, you will have a storage place quick and easy! She is awesome and public storage is absolutely wonderful!
Samantha is really great and helpful. We came just to check out storage units near our office and we end up getting the space right away coz Samantha convinced us that this is going to be the perfect storage for our valuables. Me and my husband like this storage place coz very clean and units are great , accesibility is great and all the staff are wonderful Awesome !!! Many thanks to Samantha we dont have to go anywhere it we got the perfect storage unit !!!
Samantha was very helpful and knowledgeable. She made the process of renting a unit very easy. Ifyou are looking for a positive experience, ask for Samantha!
Sam and Angela were the coolest! :) they were so helpful! #killin it! so greatful for their service. they stayed late cause I was running late and they were still smiley and fun! God is good all the time, all the time God is good!
Great service
While my family and I were in transition, we stored 4 bedrooms worth of belongings at Public Storage for over a year. They took great care of us, and I was very thankful for the wonderful customer service given by Samantha! I highly recommend this facility.
Sam gave me excellent service
Natalie & Sam are awesome! They provide you with excellent customer service. Thanks, Ladies!
Sam are not strangers anymore. She did a good job getting us a storage.
Natalie was extremely helpful in setting up our storage space. I would highly recommend Public Storage for your storage needs!
Clean, secure, and easy access. Jason helped me today and was great. He told me everything I need to know and answered all my questions. I like that this facility has climate control. The price is great, too.
Zach was very helpful and efficient.
Sam, Jason & Angela were awesome. Great attention to detail, great costumer service, great storage unit!! Happy costumer!
I have not used the storage unit yet but got to be honest the sales girl Alicia was so nice and helpfull i decided to stay and get the unit. The space also was very clean and safe on top of being aircondition.
Samantha and Nathan were very helpful during our storage experience.
Natalie made check in easy and convenient. The facility is clean and secure.
We have been storing some items in a storage unit downtown and decided to look for a storage facility in the Sorrento Valley area. We drove by Public Storage on Pacific Hgts. Blvd. and decided to check it out. Not only was the facility modern, clean and well organized, but we were able to obtain a larger unit than the one we had downtown for a much lower monthly rate! Zack did an amazing job in showing and explaining the different units and offering suggestions that enabled us to make an informed decision.
Everything was explained and easy to understand. Very good service from Sam.
natalies great
had a great customer experience with zack
Samantha and Natalie are awesome. Such good service
Natalie helped me with everything and made the process really easy.
Efficient, friendly, very helpful, patient.
Natalie was very thorough and helpful.
Jason & Sam were awesome!
Oh my goodness, I cannot say enough GREAT things about Sam!!! She provided exemplary customer service, was compassionate to my needs, friendly, and upbeat. She worked tirelessly to ensure I had the appropriate sized unit and in an good location on the property that was convenient for me. She followed up with me multiple times to ensure I had what I needed and to find out if there was anything else she could do for me. Jason was there worked right along side Sam to ensure my needs were met and that I was indeed a satisfied customer. I am so LUCKY to have worked with Sam and Jason.
This is by far the most exceptional storage facility in San Diego. After several horrible experiences with other storage places I am happy to say that this property has the full package, exceptional staff, extremely well maintained facilities, and great prices. I would personally like to thank Sam, Myesha, Chinh for the exceptional level of customer service and professionalism which is truly unrivaled.
Sam. It was awesome service. Very pleased
Sam was a most pleasurable person to work with...efficient, courteous & immensely helpful....I have had a few storage units now & I am happy to say I have found a great fit....5 stars
Samantha and Nathan were extremely helpful. They gave us a great rate, and were extremely personable. All in all a great experience.
This is my second stay, and the main reason is that the staff-Angela and Samantha-are very professional, and make the registration process pleasant! The facilities are very clean, pricing is reasonable, and access is easy. I would strongly recommend!
Natalye is such a nice manager :)
My wife and I were shown around the development by Rachel, the mgr. on 9/18/14. She was very knowledgeable and we found the space and location we wanted. We will be living in the San Diego area and will need our storage facility. We were treated well and would recommend your facility to our friends. You have a good employee in Rachel and we were very appreciative. Bart
Sam and zac where very helpful and some of the best people I have ever had help me and my family out being a military member and all if you go there and ever need help ask for them and they will take care of you for sure thanks for all your help again
Anita was very friendly and provided amazing customer service!!
Natalie and Samantha are amazing people. Great attitudes. Loved working for them
Sam and zack provided excellent services.
I've had a terrific experience with Public Storage in this location. Pricing was very competitive. Jason also provided great customer service and worked with us when we needed to downsize to a smaller unit, coming up with a solution that would meet what we needed in vacating the larger unit from a timing perspective.
My friend had to suddenly leave town and I volunteered to help her with both her moving her items in and out of storage over a course of a year. Every one of my experiences here were smooth and friendly. We ended up loosing the key during the year and the manager helped cut the lock for me when the locksmith was a no show at the original time. They really went above and beyond for me and helped with any random questions I had. I can't remember the staff that originally helped me when we first opened our account, but Sam, Zack, Anita and Nate helped me the final day I was there. If I ever get a storage unit it will probably be with these guys.
Very friendly and helpful staff. The storage facilities are clean, climate controlled and very reasonably priced.
Very good
Angela and Zack this an easy and stress free experience. The facility is clean, professional and located in a business park. Although the office was near closing, Angela kindly took her time to show us multiple units and made sure all of our questions were answered. Thank you!
Zach was extremely helpful
Outstanding service. I showed up 5 minute before closing and the team made me feel completely welcomed. After closing they cheerfully showed me around, took their time explaining everything to me. Sam is extraordinary when it comes to customer service and representing her company in a a positive light. Very professional and capable. If you want to rent storage come to this location.
Amazing sam , zack, juno, anita are the most friendly s people. Best place ever
This facility has an easy online reservation process and I recieved a follow-up call for an appointment to look at units. Samantha was very knowledgeable in getting thru the rental agreement process and answered all the questions I had. The introductory prices are competitive and the facility is clean with convienent access hours for tenent use.
SAMANTHA WAS GREAT!!!! MY EXPERIENCE WITH THIS BUSINESS HAS BEEN VERY POSITIVE.
Front-end review - I just started renting at this location (got a "new renter deal").. Sam reviewed the paperwork with me and helped get if filled in quickly and efficiently. Anita was at the counter the day before and she was also very helpful and nice - she showed me the unit I ended renting. The buildings and storage rooms appear clean and well maintained. Access is easy and they have reasonable gate hours. Looks like a winner.
Anita who is one of the representatives has really helped us with our services we appreciate all her help and if we could we give her 10 stars
Juno Sam and Zachary were extremely helpful in setting up my storage needs.
Convenient, easy access and well maintained facility. Easy reservation process online with a follow up call. Office staff was really knowledgeable, helpful, and fun to talk with. Sam and Anita were very helpful and got us in and out with ease and we left smiling! If you're looking for storage and live in that area, I highly recommend!
Easy online reservation...when I got there to to do my walk through & sign lease, Anita was very nice & answered all of my questions. Rates are very competitive compared to the other facilities in the area
Anita has been there for me through MANY moves. She always has a smile on her face and glad to be of assistance. All of the staff have been great! Thank you Public Storage of Mira Mesa.
We searched high and low for good storage, and we definitely found it here. Samantha, provided us with 5 star customer service! Highly recommended! Brand new facility!
This wasmy first time ever using a storage facility and Anita and Zack were extremely nice and very helpful!
Awesome service. Juno's pretty cool
I checked in today (2/23/14) and dealt with Sam. She was great. Really quick check in process plus a guided tour of the storage facility. It was really clean and laid out great. Plenty of carts to use to move all my belongings. Elevators are huge. I am glad I went with this place. Thank you for your help Sam. :)
Anita is always pleasant, courteous, and helpful. I look forward to paying storage rent because it's like visiting a friend. Thanks for hiring people like her Public Storage.
I have always had a great experience here. The manager Anita is always friendly and ready to help.
I checked in yesterday, the process was quick and the building and units were well-lit, clean and organized. I was helped by Gabriela, who was so helpful, friendly, thorough, great customer service. Would give more than 5 stars, if it was available!