Went in a few weeks ago and was greeted in a friendly manner by a customer service representative which was very helpful in instructing me on how to use the automated gate. He came out with me to show me how exactly how the gate operated from my phone.
I never expected such top-tier customer service nowadays, but my experience with Marlene proves that there are people who are excellent at what they do! I can’t recommend this location enough!
Eric provided the best customer service I received at a storage facility. He was friendly, prompt, and answered all of my questions with a smile. Public storage is lucky to have him!
Great service by Oliver and Marky and all staff I'm a customer for more than 6 years
Thank you marlene for taking the time to breakdown my monthly invoice when I had a question.
Thank you Angie ,always so helpful and willing to make my experience with public storage so fast and easy I appreciate everything you do
Keep up the great work š
We were able to view 2 size units we were interested in, This helped to make sure we could have an easier move in & had the correct space! We were helped by the manager and that was both informational & reassuring.
The only little thing we would say is a slight issue for some... the closing hours for access seem early. For people who work till 5 or later, leaves very little chance of access in the evenings. Even 7pm would be a huge help.
But all & all... it's been a good experience so far. We had an easy & pleasant move in.
I’ve had a storage unit at Azuza Public Storage for a while now. I’ve never had any problems. It’s clean and well kept. The staff is amazing and willing to help. Eric and Melanie are doing a great job. Keep it up.
Kaydi was awesome.
I was able to book my unit on my phone and she was able to answer all my questions when I arrived in person.
Unit was clean and in a ready to move in condition as described.
Facility was clean and tidy.
Super clean and amazing service Marlene and Azusa
The whole place is so clean, safe and easy access to members.
Public Storage has been the most wonderful place to protect and manage all of my Home design decor, production set decor, Photoshoot equipment, and furniture rather if I’m in Cali or Across the country. With My work in the entertainment Industry I am always moving and within an instant having to take off. Public storage has made every move seamless and has given me peace of mind in knowing that my items are all secured, safe and in perfect shape no matter where I am in the world! Thank you so much! The Only negative is the prices increase drastically and unexpectedly. That’s the only thing that can throw me and my budget off, but they are so gracious and lower it back when it’s unmanageable while balancing New Businesses and Huge projects! Thank you and God bless you amazing ones! WOW just wow!
MARLENE AND ERIC ARE ONE OF THE BEST EMPLOYEES IVE EVER ENCOUNTERED. I’ve shopped around and came here to find the most outstanding employees! Too outstanding for this job but hey! They make their business what it is & that is amazing.. I’ve been here for 6 months! I’m very pleased. Their boss on the other hand.. not the best.
Eric and team are great they keep this location very clean
Eric and Marlene are very nice and helpful
Thanks Marlene abd a girl for help great job
Eric and Angie very nice clean location
Thanks Angie for your help
Great Service from Eric and Richard
Employees were great. Need a tap card reader
Great customer service thank you Marlene!
Marlene & Eric are amazing!
Staff was always courteous and professional. Had storage here for 3 years and never had any issues.
I just moved and needed a place to store some of my belongings. One of the workers, I think her name was... Marlene? I don't remember but it might be that. She made the process very easily and delivered top notch customer service. The Public Storage in Seattle and DTLA does not compare to the one here in Azusa, California. THANK YOU AGAIN MARLENE!
Angel was great she so kind!! This is Erik š
Eric helped me out and went above and beyond making sure i was taken care of and felt like a valued customer. Would recommend 10/10
Eric and Marleen are wonderful. Thank you for making my storage auction a pleasant experience
The service is great every time I go! The employees are so helpful which is much appreciated! Thank You!
I came to help my mom grab a few things since the heat was really picking up, and we wanted to get in and out quickly. The property manager happened to come by and generously offered us water to keep us hydrated. Such a thoughtful gesture! Working in customer services for 15+, I know little gestures like this make a difference so it was greatly appreciated!
Fabulous service every time! I'll be back! š
Awesome experience. Property manager (Eric??) was quite helpful and easy to deal with
Staff was amazing and very helpful was never a hassle to get In or out and answered any questions I had throughout the service Thankyou for all the help!
Marlene thank you for helping me with my vacate today! I appreciate you taking the time to explain how that works when you were so busy
I like hassle free, simple and quick! Angie assist with find the right storage space. I was luck to get a climate controlled space for a fair price. She's very informative and professional about find you the right space. I was originally looking at the Irwindale public storage.
Kudos Angie
Words alone cannot describe the amount of appreciation I have for the people working at this Public Storage! Marlene, Eric, & Richard are people with hearts of gold! I have been renting at this place for about a year and they have been some of the only people to have made anything in my life easier!
I had rented at 3 other different storage facilities prior to coming here and can say from experience that this building is far more secure than any other you’ll find in the area as they do not allow access outside of office hours. The climate controlled units are kept perfectly cold year round. And they are all privately contained with enclosed ceilings in each unit not like other places which have only chicken wire separating the tops of each unit.
They don’t do rent increases that frequently either I think only once per year which is very fair. Extra space storage increased my rent 4 times in one year.
Public Storage in Azusa is hands down the best place to store your stuff.
Attendant was very helpful, and knowledgeable.
Eric is great, 10/10 recommend working with him
This location is highly recommended. I always receive the best customer service with Eric. He always goes above and beyond and is very professional, friendly and highly helpful.
I went into public storage yesterday and was helped by Eric. Eric was not only working by HIMSELF but, he informed me on all lot. He definitely made my move in process a lot easier by walking my through the E-rental process and assured me that I will be able to change the size of my unit if need be. Overall Eric is KILLING IT!
Great place staff are always friendly place is always clean
Take it from an old man that has had at least one storage unit his entire life; (I sell antiques/vintage articles) - this place is - da bomb - !!!
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This is a clean & professionally run facility. But, what really stands out is the customer service. I'm a needy person - I'm always asking questions and demanding solutions. This is where most storage units falter...
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Not this particular Public Storage!
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Just the other day I phoned in a panic. W/in minutes I was talking to a real live human and her name was Angel. She guided me through my turbulent circumstances and was even charming ta boot!
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Thank you for your assistance, Angel. FYI, I WAS able to untangle the mess.
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Cheers, kirk
Muchas gracias Angie por su servico
Good service thanks angel
Angel was very professional very prompt respectful and kind she's definitely a keeper!!!
I went to buy boxes, the managers were super polite and helpful in picking the appropriate sizes to make my move much more efficiently and easy.
Nick and Richard were super helpful in getting everything set up and making the process smooth.
Excellent service. Definitely would recommend to my friends!
I cannot express the amount of graditiude for Marlene who was professional and extreamly kind. I needed help during a tough situtation in my life and was able to have all my needs met. Wonderful people highly suggest.
Marlene is literally the sweetest person ever! She provided all the help I needed when it came to all my storage needs. I've never met anyone nicer.
I went to this facility and was given Marlene to help assist me. She went above and beyond to make sure I had access to a storage unit. She answered all questions and addressed my concerns. If you come here make sure to ask for Marlene.
I love this location. It’s always tidy and the staff are so nice. Marlene in particular always makes sure my experience is smooth.
Had a great experience at the storage facility. I came to make my payment since this location still takes cash! Very friendly staff
I cannot say enough good things about Eric at Public Storage! From the moment I walked in, he provided outstanding customer service and went above and beyond to make sure all my storage needs were met. Eric was professional, friendly, and incredibly knowledgeable, answering all my questions and ensuring I felt confident about my choice.
He made the process smooth and stress-free, guiding me through the options and helping me find the perfect unit for my needs. It’s rare to find someone so dedicated to making the customer experience for a storage facility with amazing service, I highly recommend Public Storage, thanks to Eric’s incredible support!
Thanks Eric Marlene and Angel
thanks to Eric and Marlene at public storage located on Azusa avenue , they gave great customer service when I was in need , I would highly recommend this facility to anyone looking for a storage facility that goes one step further to take care of there customers 12/2/24
Recently visited this property it looks very clean and the manager Eric is friendly and very helpful!! He answered all my questions and gave me the information I needed about space size.
Staff was very nice to me! There was a bit of a mix up with the keys and carts but besides that, everything went well. Very nice people. I believe it was a man and lady.
I had a wonderful experience with this facility today. We are military and looking for a place to store our equipment while going overseas. Angel was especially helpful and was so patient with all my questions. We ended up getting to stay stateside, so while we don’t need any storage services right now, because of the amazing customer service we received from the staff, we plan to recommend this location to our entire community of military friends and colleagues! Highly recommend. Very clean, friendly staff and safe feeling building and area.
This facility exceeded my expectations. Eric, Marlene, and Angel are the dream team of public storage. Their help was critical at a difficult time and is very much appreciated. They're very friendly, knowledgeable, and helpful. If you have storage needs, go and talk to these wonderful people.
Angel, your front desk worker was, thorough knowledgeable, patient, professional, VERY PROFESSIONAL, personable, kind and considerate. Her customer service skill, people skills, communication skills and telephone demeanor is second to none. I highly recommend that you do all you can to keep this young lady with your company and move her up the ladder continuously. Bravo Angel! An exceptional Employee and a valuable asset to PUBLIC STORAGE! Kosmond Russell
Eric has been Completely Awesome to work with, and always provides excellent service. Thank you Eric!!
when i had questions over the phone and when i was there in person marina was very helpful and sweet. she was very detailed about the storage until i was interested in and the layout of the property.
All three employees here were so nice and helpful. Helped my son rent and made it so easy.
I highy recommend this location Eric answered all our question and made the process easy.
Eric was great and answered all my questions that I had about getting storage. He made the process quick and painless.
Eric was really helpful and answered all of my questions.
Shoutout Eric and Marlene! Great customer service
Today I had to make a payment for my unit and miss Marlene helped me figure out how to do it over the website. She worked with me step by step and I appreciate the help.
This is a shout out to Marlene and Eric for helping me today!
I had ALOT of questions about public storage and was a little nervous walking in. Eric & Marlene helped me out so much!! They both took the time to explain the process & answered all my questions!! THANK YOU!! You two are awesome!!
I had a great experience here. This was my first ever storage unit I’ve gotten and a friendly worker Eric helped me a lot. He was very informative and helpful in helping me get a Unit. He was very helpful and patient while answering my questions. We had a very nice conversation in which he helped relive some of my stress.
Thank you Eric!
eric and marlene were very helpful and nice when i lost my key and needed to get a locksmith for my storage unit, would definitely recommend
Angie and Marlene were very helpful
Muchas gracias Angie y Marlene por su ayuda
Thank you … Marlene and Eric for helping me and having a clean property
This review is for Marlene! She was so sweet and helpful to me. I appreciate you taking the time to help me today and for listening to me.
Jacob is very helpful. He help my mom with her rent in the storage. Been with the company for a long time. Very greatful. Thank you to the manager. God bless
Hello
The staff at public storage were great! I believe the young man was named Eric and the young lady was Marlene. They were extremely helpful, friendly and gave the full run down. They made it easy to understand and we're helpful with downloading the PS app..
The name under public storage is Yolanda Yailah Ramos.
Stephanie was very knowledgeable to show us both inside and outside storage at this location. Very well maintained.
What can I say about Angie and Eric? Well, they're both very helpful and welcoming. They made sure I had all the information I needed and their suggestions were the most beneficial for me. I was originally interested in a space at the Irwindale location, which coincidentally, is where Angie originated from. They set me up with a good deal at the Irwindale location. If you're looking for short-term or long-term storage, I can confidently recommend Public Storage as your go-to facility.
Eric and Angie were very friendly and helpful. Great customer service, I highly recommend.
Eric was awesome very helpful wish other companies that I deal with had staff like him. Thank you Eric
Angie and Eric are great! They are so helpful!
Sophie and Angie are amazing in their customer service, highly skilled in their work. Friendly and considerate with dealing with customers. I highly recommend this storage facility.
Me pareció excelente servicio!! Sobretodo la atención de Kevin muy buen servicio
It’s fast service very nice employees very help full its clean place.. It is a very secured property. Kevin was very helpful and made the process super fast and easy.
Un excelente lugar para rentar un espacio y buen servicio Vanessa la muchacha que atiende ahi wuao muy amable y te explica todo muy buen servicio 100% recomendado.
I had a great experience! it’s my first time using a storage unit, Vanessa who was very helpful and answered all my questions. It was quick and easy setting everything up.
Tabitha and Vanessa have GREAT customer service and friendly.
I just want to say that I had the most positive experience here ! Vanessa was so kind and answered all my questions & was super welcoming ! Not to mention space was actually very clean !
Oliver is
the greatest. He is very helpful in many ways.
Vanessa was very helpful when I needed help with my storage unit. She went the extra mile to help me resolve the issue. Love this place, strongly recommended ! Thank you Vanessa
Had a very good experience as this was my first time using public storage. Oliver was very attentive and helpful to me and my sister. Will definitely recommend this location to my friends and family!
Oliver and Ali they really nice and good helped.
The girl who helped me is very kind and friendly, she deserves a raise š
Was helped by property manager Markie, she was delightful and energetic. She answered all of my storing needs and went over the properties features and helped me find the right amount of boxes I would need for my move
Oliver and Marki are really good with their customers
Came to this location a couple of times and had interactions with Vanessa, Marki and Oliver. All three of them have been working super hard to please the customers and keeping the facility clean!
Very easy and pleasant experience setting everything up. Oliver was helpful and informative and willing to answer any questions I had.
Oliver very nice and helpful person
Kathi has awesome customer service. She was kind and patient with me being undecided on what size of unit to choose A+
Thanks
Had to move in the rain and Kaydi made everything easy! Thank you, Kaydi!
Alyssa and Oliver were excellent in meeting our needs and answering every question we asked. On a very busy day they were both so helpful and got to every customer as fast as possible. This is a great place to store you belongings!
We came down to rent a storage and Alyssa and Oliver so sweet and helpful great customer service would recommend going to them with question or any help needed
Clean and carts where available with ID
Very friendly and accommodating staff.
Alyssa
Great customer service š
Marlene and Alyssa was awesome in securing a storage unit. Thank you for your assistance ladies. š„³š„°
Today I went in to this location with my granddaughter and was helped by Alyssa she was very nice and patient with me. I recently went into a different location back home and did not like the employees and was pleasantly surprised when Alyssa showed me nothing but kindness.
I went to rent a new unit and alyssa helped me out so much this was my first time renting a storage unit and it was super easy thanks to alyssa. i will be recommending her and this location to my friends
I came in the other day debating if I wanted to upgrade my unit or not, and I spoke with Marki. She was an absolute delight to work with. Wasn’t so pushy on trying to upgrade me and was showing me options on what variety they have to offer. Gave me all the information I needed to make the right decision. I will be back because I truly think I need the room. I’ll be asking for Marki since she was too kind and gave EXTRAORDINARY EXPERIENCE! I even referred some family and friends who needed some extra space!
Not my first time here. Each time Marki has such a good attitude. Ask for her
Marki made the process very easy. Answered all my question. Will be referring my family to this location
Was able to get some very useful information from Marki regarding a possible rental was very nice and informative will definitely be back and sending anyone that is looking for a storage to her.
Never really write too many reviews but I just had to with the Amazing Service I get from Vanessa I have been a customer for over 3 years and she is a face and name I always remember because of the Awesome service she provides. She's helped me more than a few times with different issues or information that helped tremendously for this I recommend this location for any storage needs.
Thank you Vanessa and Marki! Great service
Marki and Vanessa are amazing!!
Marki and Vanessa were very helpful and awesome.
Our move in was very smooth and stress free. Kaydee helped us through the process. Her customer service is beyond fabulous which is very rare anymore. Very friendly staff and clean facilities.
Last week me and my sister Virginia, went into the Azusa facility and was helped by Eric and was told some valuable information about transferring to a smaller unit to save money. I went back into the facility earlier today and was helped by Alyssa and Vanessa who were able to give me a discount on my monthly rent for 6 months. It’s going to be a huge help since me and my sister are struggling financially at the moment. Thank you for giving great customer service! I’ve only ever had great service by all of the property managers here at this facility!!
Alyssa was super helpful and made my move in process super east
Y!
Been a customer here for years. Had a situation that arose and Kaydi was a tremendous help resolving the issue! She knew exactly what she was talking about, is very nice, and returned my call the same day when she said she would which is rare in today's world. Very glad she answered the phone when I first called in.
Great location, secured storage spaces. Clean storage areas.
My setup experience for my storage was great! With the wonderful help from Vanessa, it was fast and easy. She was very welcoming as soon as I walked through the doors. That was a total plus. You don't get that at all of places anymore..... Vanessa answered all of my questions with no doubt or hesitations. I'm glad to have my storage needs here š
Angel Alyssa and Vanessa amazing customer service very helpful
Alyssa helped me with my move in and was such a lifesaver! She’s so sweet and amazing. Public Storage needs more people like her!!
Jesse was wonderful and patient. Great employee you got there.
Amazing public storage unit. Tabitha is simply the best. She’s super kind, very understanding and was willing to help through out my whole process. If you are looking for a storage unit that is clean and also has great staff then public storage is what you need.
Tabitha and Vanessa have always been a huge help.. with billing issues to just being overall helpful. Been a customer here since 2018 and they have always been kind and helpful I would recommend this location for your storage need
Gracias a Tabitha por ablar Español.
Had a great experience with them over the year I had my stuff in storage. They even gave me a reprieve when corporate raised my rates. All good people here.
Vanessa always has a great smile and positive attitude..
Good customer service !! Recommend ! Vanessa was very helpful !
Thank you so much Vanessa! Great manger and was able to take my payment with no problem even though it was at a different location!
Thank you Marki! Amazing customer service
I appreciate the team here for answering all my questions about my rental. Thanks for making this so easy, it's my first time storing.
Recently came in to purchase a unit & was assisted by Alyssa who was so kind & helpful with everything I needed. Very happy with this location. Thank you Alyssa!
GREAT CUSTOMER SERVICE!!! Vanessa, Marlene, and Marki thank you for always being amazing.
Marlene and Vanessa are fantastic. Would always reccommend!
Thank you Alyssa for all your help! Excellent customers service and she was very patient with me since I’m not tech savvy! I am truly impressed.
We just finished renting the space in public storage in Azusa location. Marki helped us throughout the whole process. She gave us a tour and patiently explained every details and important information to us. She is extremely helpful and thoughtful. We like to rent a space near the door and it was difficult to complete that through e-register. She patiently instructed us step by step and finally we booked that place. I would say we had very nice experience here with all the workers there. Highly recommended
First time renting out a unit, was a bit nervous! but Venessa and Marlene helped me a lot. they walked me threw everything, they were very professional and nice and fast , thank you Marlene and Venessa for your help, I really appreciate it! Will definitely recommend to friends.
Public storage, Azusa CA. The staff, the property manager wonderful her team the most well educated staff. Love them all. The property itself WOW VERY WELL MAINTAIN
THERE OVER ALL SCORE - 500, THR VERY BEST
Marlene was very helpful and suggested boxes to aid me in organizing my unit space.Way to go Marlene
Marlene was extremely helpful and gave me the best option I could get! Thanks!!
I just moved to California and needed a place to store some of my belongings. One of the workers, I think their name was... Marlene? I don't remember but it might be that. She made the process very easily and delivered top notch customer service. The Public Storage in Seattle do not compare to the one here in Azusa, California. THANK YOU AGAIN MARLENE!
Vanessa H. is very accommodating, professional and answered my questions in full detail. :)
Great service, Vanessa was very nice and explained everything nicely and was understanding great attitude and very humble. Thank you for your help and service
Marlene and Vanessa were so nice and helpful! Those girls helped me out and took care of all my concerns
Yesterday marlene and Mary were amazing! Thank you both for helping me
Stephanie very helpful. Everett help too.
Extremely efficient and professional. Everything was explained clearly and the rates were definitely affordable! Customer service was amazing as well, Marlene was helpful and answered all my questions. I'd highly recommend!
Super atencion por parte de vanesa servicio y atencion de calidad ppr parte de ella mil gracias vanesa
I’ve been here for 2 years and never had any trouble. Today the key on my lock broke inside of it. Went to the front desk and the ladies that helped were very friendly. Marlene and Nicole were happy to help. Nicole was fearless as she cut the lock open and we left within minutes. Thank you!
Very efficient and professional. Made selecting unit quick and easy. Explained everything fully. Best rates for unit size i could find locally.
I had excellent customer service with them. I felt like they was very helpful with my needs.
I reserved 2-10x20 units with Public Storage, Azusa coming from the state of Maryland to California with one of my units removed without notifying me and 2 employees failing to provide the correct information when I reserved the units. I complained to corporate, Customer Care and the Escalation Office with no help or discounts for no fault of my own. I have talked to many more people with one employee hanging up the phone on me until I spoke with the Property Manager Vanessa and Maviene. These two ladies were off the hook. They were professional, patient, considerate, caring and made me feel so good after what I had gone through. I thank both ladies and May God bless them from turning a bad situation into a better one with their skills of communication and responsibilities. Great job ladies. I am well deserving of a reasonable credit for what I have gone through. Public Storage should make sure that happens.
Great experience! Marlene was super helpful! The storage area is very nice and clean
The place is really nice and clean, and the employees make the experience smooth!
Recently got a unit here while my husband and I work on downsizing. It was very clean and well lit which made me feel a lot better since I’ve never really used one of these storage places before. Marlene helped me out and was so sweet and helpful getting me all set up and situated.
As someone who works in healthcare, I was relieved to finally find a storage space that met my standard of clean! As a first time storage renter, Marlene was an absolute delight to work with! She was very patient and answered all of my questions (even the somewhat silly ones).
Such a friendly place. They were overwhelmingly helpful and sweet. If i could rate this higher, I would. Please give my thanks to marlene and veronica. I was very happy with how clean my unit was.
Vanessa and Veronica give great service šš¼
Jenna and Roxy were very helpful. Very polite and very professional. They helped me with some billing issues amd they resplved it in minutes.. thank you for your help..
Long story short. Vanessa and Marlene so nice and helpful. I needed a mask. Offered to buy one and they gave me one for free. Both so nice and helpful. Really appreciate the great attitude
Vanessa y marlyn me antedieron excelente quede muy sastifecha por el servicio que me ofrecieron fueron muy amables conmigo š
My family has had a storage unit here for 22 years. I can honestly say the best service we have received has been within the past year from Marlene & Vanessa (young, nice dark haired gals that last helped us May 1st 2022.) These two ladies go above and beyond to be kind and considerate - even when there are numerous customers waiting to be helped - they assisted us with quite a few changes on our space. They listened to our concerns, explained process & protocols and went out of their way to ensure our needs had been met. These ladies are fantastic which is why we have not moved our belongings to a unit closer to our home. THANK YOU MARLENE & VANESSA.
Veronica
Thank you great job
Jesse fue muy gentil y muy amable. Felicidades por tender el personal como ella.
Veronica was very helpful and I’m happy storing here
Veronica was wonderful and I thank her very much for the help! Jose was wonderful as well!
I want thank Veronica and Crystal for going out of there way to help me great customer service
Wonderful time at public storage! 100/10 Veronica is wonderful!
Had a wonderful experience with Public Storage! Would highly recommend! Veronica was wonderful
Crystal is very attentive and explained everything very well