Public Storage Self-Storage Units at 770 J Clyde Morris Blvd, Newport News, VA
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6
Office Hours
Mon-Fri 9:30 AM - 6:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Boat Storage
- Car Storage
- RV Storage
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
Office Hours
Mon-Fri 9:30 AM - 6:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Boat Storage
- Car Storage
- RV Storage
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
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6'x10'Online only price$ 92/moSmall 6'x10'- Inside unit
- 1st Floor
$ 92/mo $122Best Price Label -
10'x5'Online only price$ 104/moSmall 10'x5'- Climate Controlled
- Inside unit
- 1st Floor
$ 104/mo $138Best Price Label1 unit left! -
10'x20'Online only price$ 111/moParking 10'x20'- Uncovered parking
$ 111/mo $148Best Price Label -
10'x10'Online only price$ 126/moMedium 10'x10'- Outside unit
- Drive-up access
$ 126/mo $168Best Price Label -
10'x15'Online only price$ 137/moLarge 10'x15'- Outside unit
- Drive-up access
$ 137/mo $183Best Price Label -
10'x20'Online only price$ 142/moLarge 10'x20'- Outside unit
- Drive-up access
$ 142/mo $189Best Price Label -
10'x25'Online only price$ 166/moLarge 10'x25'- Outside unit
- Drive-up access
$ 166/mo $221Best Price Label
Nearby Self-Storage Locations
Self Storage Near
11885 Jefferson Ave
Newport News
VA
23606
Self Storage Near
13410 Warwick Blvd
Newport News
VA
23602
Self Storage Near
3036 N Armistead Ave
Hampton
VA
23666
Self Storage Near
12600 Jefferson Ave
Newport News
VA
23602
Self-Storage Near Newport News
Resources from the Help Center
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Once you've found the right storage unit, you can lock in your price by making a free reservation.
Your storage needs are unique. Find out which features and amenities are right for you.
Here's what you need to know to make the process as smooth as possible.
See what fits in different storage unit sizes
Newport News Storage Units off US 17
Newport News self storage at competitive rates is at this rental storage facility by US 17 and I-64. Walking distance from City Center, this self storage location boasts the flexibility of both indoor and outdoor storage options.
Planning a big remodeling project or buying a new home? Drive right up to one of our 10x10 storage units, capable of holding your major appliances and furniture until you are ready to move in.
Just want to be able to use your garage again? Clear out that clutter and stash those old bikes in a 5x10 storage unit.
With Sandy Bottom Nature Park and Hamptons Golf Course nearby, this is also the perfect place to keep your clubs and other outdoor gear.
At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 366)
I had a great experience today and Markay knows her stuff
Markay is amazing
Markay was great! Process was easy and unit was very accessible. 20 years Air Force, best storage experience.
Best storing here for over a decade in a variety of different size units, the staff is phenomenal.
Markay was amazing!
Markay has always been so easy to work with. She keeps her property very clean. I’d use this location again!
Markay made our experience so effortless. She is amazing! We were running behind due to our big move and she stayed and helped us make sure we secured the proper unit for our stuff gave us many helpful tips and in general was just so kind to us. Our unit was clean and easy to access and the property looks great which was important to us when store our things we can tell this property is really taken care of. I highly recommend this location.
Ralph help out a lot
Markay was very polite and help to me. Lobe her customer service and patience.
Good customer service
Good customer service
I have been using this location for a few Years. The Manager . The property Manager Markay, and the rest of the Staff are very Courteous and Professional.
Wondering service
I had trouble with my storage at another location. She just help me with everything that I needed to do to make everything better. I appreciate her.
Ms Markay and Mr Mark did an wonderful job perfoviding excellent service 🫡🫡🫡
This is my first time using a storage company. Markay is the sweetest! Very clean, professional, and customer service friendly!
Ms.Markay was awesome
Great service. Great employees. Clean. Highly recommend.
Great customer service I was there for 4 years price just escalated too high but all my items were intact and the space did what I needed.
The best experiences dealing with a storage company in my 16-year naval career! I have had to use several storage companies over the years. I will be a repeat customer to this particular Public Storage! The lady (i think her name was Markay) who assisted me was awesome, very polite, and knowledgeable! Definitely need more people like her running your business!
Great service , clean location and staff is always very helpful.
I was ready to give this location a glowing positive review, as their customer service has been great - HOWEVER as we are moving out today, we discovered multiple rats nests, thousands of rat droppings & urine literally covering the entire unit from top to bottom. The attached photos are just a small glimpse into the damage. I am not at all exaggerating when I say TOP TO BOTTOM. The young lady at the front desk said it was the worst infestation she had ever seen. We had a five bedroom house in a unit here, with almost all of our furniture and personal belongings now destroyed. There is at least $10,000 worth of damage. Half of the boxes were chewed through by rats. There are rat droppings & urine literally covering every single item in the storage unit, both inside & out. The droppings are behind picture frames, inside the appliances, on top of and inside every single box…rat urine covering all of the furniture. Just absolutely revolting and vile. PLEASE shut this place down and do a thorough pest control before allowing people to store their personal belongings and lifelong, irreplaceable memorabilia here. Very, very sad and disgusted by this. We were only here for just over a month. On top of an already stressful PCS military move across the country, this had just made things 100x worse for us. Nobody, and I mean NOBODY should have to go through this. EVER. I do want to thank MarKay and Jessica for their assistance and customer service though…they are fantastic employees and represent this company very well.
Markay was an excellent representative
I really was delighted to meet such a nice person Mackay. She had such a warm personality and she was very courteous.
I had a great experience here. My unit was easy to access, property was always clean, and workers were very friendly. I also got a great deal on the size unit I rented. Definitely recommend this place for anyone wanting to store items for long term or short.
Markay is a excellent person very helpful. Just love her!!
Good customer service
Excellent. Markay ver helpful !!
Employees are great, always helpful. But OMG the fees just go up and up and up. Rent on my unit just went up $58/month and I've only had it 6 months. Never, ever anything added to service or benefits with the rate increases.
Great experience😃👍🏾 Ms. Markay took great care of me and is always nice with great customer service skills. She shows care and concern for all customers and does her best to provide the most curremt information in a way that you can understand. The whole staff is great! I never had a bad experience with anyone.
Property is well kept and markay definitely gave us great service, lorenzo was a pretty good trainee to meet as well (:
The property looks clean, the lady Markay and the gentleman Lorenzo help me alot
Staff is very friendly, answered all my questions, thinks inside and outside the box. If anyone needs a storage unit then this is a place i would highly recommend.
Linda is amazing and super helpful.
This location is a great place to store your belongings. Markay is very knowledgeable and friendly. I would recommend this location. Very pleased.
Definitely recommend easy to get in to and they work with you giving the best deal available
Very professional
Thanks for the Outstanding Sevices and rapid assistance to my time sensitive needs! Great Job Markay!! Truely beautiful location too! This is truely a hidden paradise for your storage needs. Action Jackson Out Just recently with my busy work schedule Markay the Manager continues to amaze me with overall great service for my storage needs. It’s great service and continues to looking great with all new looks too!! 5 stars excellent service Keep up great job!!!
I love the service Markay provided and looking forward to using Public Storage. Thank you so much Markay for helping me today. You made all the difference and made my day. Thank you!!
Really enjoyed Markay’s service today! Came in to pay a bill, was kinda late on it she wasn’t rude about it and she still gave out helpful information. Thank you!
Very helpful and understanding
Markay made everything quick and easy with friendly service from start to finish. She even stopped by my unit to make sure everything was good. It has newer buildings in the back and the property is very well taken care of.
Stopped in to inquire about storage and Markay was very helpful and patient with all my questions . She also recommended the size we would need and items for packing up .
Highly professional! I loved working with the team at this storage facility. Get those holiday decorations out of your house and into storage! It is spring cleaning time.
Very helpful, on-site presentation stellar, Mrs Markay guided me threw the entire process patiently.
Customer service from Markay was outstanding. Rentals were clean.
Markay was awesome
Markay helped me to get everything I needed. She was extra friendly and informative!😊
Long time customer. Secure and clean facility. Convenient and helpful customer service when something is required.
Currently deployed and renting a unit from them, public storage raised my rates without giving 30 days notice, which is required per their contract. Updating my review: Public Storage did the right thing and fixed the issue. Pretty pleased with customer service follow up and helping fix the situation.
Very satisfied
It was one of the best experiences I've ever had renting a unit. Markay was so knowledgeable and understanding of all my concerns
No words to express how helpful the staff there is, especially Markay.
Markay was very nice to stop and help me load a chair into my car, very good customer service
Markay was very helpful.
Friendly staff, clean areas, pleasant experience. Would recommend
I loved the experience I had with this location! Jaz gave me all the details I needed before needing to take the steps to sign the lease/contract. She was also very understanding of me needing to compare prices with other storage places as well, so I could get the best price for my money and time as I was moving from over 11 hours away. I would have hoped to have consistent quotes between online, the call center, and in-person since some people aren't able to get the in-person promotions. However, I understand why that may be the way it is and my overall experience here made that such a small thing in the back of my mind.
Quick and fantastic service! Easy to understand terms and information, and very friendly staff! Markay was great!
Markay is the best!!! She made getting our storage unit a very simple process. She was competent, friendly & professional. I would recommend this site to anyone needing storage. Thanks Markay for all that you do!!!
Marquis and Markay were a big help. Helped me over the phone and it was still simple and easy
Had a great experience very knowledgeable staff. Markay was great and even her trainee helped a lot with my move in
Great storage location around well-kept facility and knowledgeable staff
I was having a really hard time but thanks to Leyah everything was resolved super quickly. She was very professional and handled me and my time with the utmost care. I recommend her to any and everybody HAPPY HOLIDAYS to you and yours!!!!!!!
Leyah was so helpful and really went above and beyond. She really made a very bad situation much better and easier. Thank you so much.
Very professional for my time of need
Markay was very professional and understanding. My bank card on file was turned off by my bank for stolen identity. She took the time and called me to let me know my card was shut up and had no issues with me coming in the next business day to resolve the matter.
Outstanding storage facility!! The manager there, she went above and beyond to make sure I got the right facility for my personal and business needs! Great location too!
Markay is THE BEST! She helped me step by step with everything i needed. I had rented 1000X before and had never been given the level of customer service that she provided! If you need a unit, go see Markay!!!
What are the sizes you have and where are you located
Rented an uncontrolled climate 25x10 for 6 month late Winter to early Autumn. Despite the outside humidity everything was Ok. Only problem is how close together the buildings are makes it difficult to to turn a larger truck.
Always well kept
Markay was amazing! She explained everything throughly and helped us pick the right unit for our needs. She even answered every question we had, you really feel safe with your stuff at her property. Give her a raise or a bonus
Did a wonderful job helping. Thank u
Markay is an excellent Manager. I wished that I j had gone online before I had reserved the unit to get the online discount.🥲
Had great service in the office and the property is so nice looking and clean.
The quadruple your payment in a year's time if you let them. Make sure you complain every time the payment goes up because it'll go up 25% or more without a proper notice.
Markay is the best, i have rented before but never had someone so helpful. She explained everything so clearly. I left with no questions. Everything was answered before i could ask. Best customer service i have experienced in years. Thank you Markay
Is clean and secure just over charge you for a little space just my opinion 😐
My overall experience with this Public Storage today was amazing from start to finish! Verzet was so informative, professional and a big help with not only helping me choose the right storage unit to meet my needs but also helping me reassure that my next steps were for the best! Our conversation was like a breath of fresh air and I truly believe it was meant for me to meet her today!
Very simple to get set up. Reasonable prices. The manager, Markay, was very helpful and pleasant.
Shout out to Markay! Excellent customer service. She is very friendly and resolves any issues that come up.
Markay was excellent!!!! Great customer service.
It was the 8th of the month, and got a courtesy call from Markay, that I accidentally forgot to pay my monthly fee! Thanks, Markay, for waiving the late fee this one time! Lorraine
Markay is always super friendly and very attentive! Very helpful!
Carla at the Jclyde store was very approachable and helpful with the information that we needed.
Very helpful a pleasure to be around
I booked two storage units for company use at this location. Markay spoke to my colleague and remembered the last time we utilized their storage units. She was aware of the type of items we wanted to store along with wanting to store a forklift inside. She said the two storage units I initially reserved will probably not be tall enough and there were no longer any available parking spots for the foreseeable future. I asked if she knew of any other nearby Public Storage locations that would meet our requirements. She took it upon herself to reach out to nearby storage units and asked on my behalf for specific dimensions of the storage units. She found a 12'x30' unit nearby and even went out to that location to measure the height of the storage unit during increment weather. She also gave me a name at the new location to call tomorrow to make sure that the location will be acceptable with a large flat bed unloading on the street. Her level of detail is unmatched and her level of care for the customer is unparalleled to any I have experienced in a while. She genuinely cares for the customer and wants to make sure everything goes as smooth as possible for the location and customer.
Markay was extremely helpful . Got me the space I needed at deal .
Wonderful staff, great service.
Markay was very helpful with what size space I will need and how I should pack and wrap my stuff.
Markay was amazing! She was very hospitable and the service was amazing! Thank you!
Great customer service by Markay
Marka, was great.
Markay did an excellent job
I have been with Public Storage for over 2 years now and I have known for a long time that I made the right choice. Markay has been the manager there since I rented my storage space. Her and her staff have been very helpful, professional, and understanding to me since day one. I know its a business but these people take it several steps above that. I have had my share of issues since I have been there but never once have I ever felt like anything but the perfect customer, and trust me I haven't been. This is a great place to store and they will continue to have my trust and my 5 star rating from now on.
Markay was excellent. She explained everything well and the process was quick and easy
Stella was fantastic. She went above and beyond to help me find something on short notice. Was very nice and showed me around. 10 out of 10 recommend. Thank you so much Stella!
I had a fantastic experience with Markay today, as I needed a storage unit fairly quickly! She was so helpful!
Markay was amazing!!!! Only one unit left and she personally called to let us know that we should do the contract on line to secure the unit we desperately needed. She was very professional and helpful!
Markey was helpful and considerate. She went above and beyond to make sure my family received what we needed. Truly appreciated.
Tami was great ! Very personable and proficient
Markay was so helpful and sweet. She made my move out a breeze!
Candace provided excellent customer service, and we feel confident in the security of our outdoor storage space.
Great customer service. I did not require the shed. Rented on Saturday turned in Monday morning - no refund given.
Markay has been very helpful and always checks on me when she sees me at my unit ,
Really liked there service
This public storage has amazing service. The staff is polite every time I visit.. I recommend this storage for use to everyone.. FIVE STARS from me..
Great service and well kept facility. The front desk Linda was very pleasant and made my process simple. I've used plenty storage and I would use them again, highly recommended.
Markay provided the ultimate customer service experience. Not only was she exceptional and professional, but also very efficient. She did not waste time trying to play the blame game, nor did she attempt o throw her colleagues under the bus. She simply took the time to put me first as a customer, and made sure I received the information I needed. Thanks to her I am a current customer, and will continue to be in the future.
No one available to help,but at a few locations. No know notes given when changes are made.
Good service
Markay was very polite and helpful. On a 95 degree day while I was hard at work, she was considerate and offered me a Gatorade. Thanks Markay.
Markay is excellent and customer service is top notch
Markay is the best. She is very professional, super sweet, and cares about her customers and her job. I would never have expected the generosity and offering to go out of her way to make my move an easier transition, but she did. I highly recommend Public Storage on JClyde in Newport News. It’s clean, easy to access, and Markay!
I would recommend this business to anyone without hesitation due the lady I had the pleasure of dealing with named Markay. She went above & beyond to assist me with my storage needs. She was very polite & nice. I can't give her enough praise because it's not often you find someone as thoughtful & caring in the business world today. She definitely deserves a raise & should be considered a most 'valuable' employee. I wish she worked for my company!
Only at the initial storage stage, but the service has been great and the climate controlled unit suits our needs. Check in with Rachel was a breeze. She is friendly, efficient, helpful and considerate. I'll be back to review the rest of experience after I leave the unit. UPDATE: Have been out of the unit now since the end of March, but the check out phase was just as good as the check in. No issues whatsoever! Unit was examined by staff before leaving, very friendly, efficient, helpful and considerate as with check in.
Markay was excellent she gave me all the details and cost for my unit. Markay even did one better I received a larger unit for the same cost way to Go!!
MarKay and the district manager were so helpful and responded very quickly and efficiently when we needed assistance with our unit! Great staff and great location!! Highly recommend.
Did wonderful helping me. Very satisfied.
Markus was amazing. During crazy times excellent advice with a smile.
markay was very helpful!
Markay was wonderful and professional. Awesome experience
Markay was helpful in explaining the unit pricing, and requirement to rent and the perks of renting with them. I like the fact that there are two entries to the locker and that there is servalance on the property
Markay is a good person, very kind and helps anyway she can, I would recommend this location .
I have used this place various times and I've always been very satisfied with it.
Wonderful staff Very helpful, courteous and knowledgeable.
Rachel was the representative that helped us very nice and friendly if you are in need of storage I highly recommend.
Markay and linda are the best and so very helpful and enjoyable
Linda and Markey have helped me so much with my storage needs
Markay and Linda were very helpful.
Markay and Roy were great unit was clean and safe i would recommend to anyone great place
Experience pleasant with friendly, helpful and knowledgeable staff. Good pricing, clean units. No hassle. Don't find that too often. Thank you'
Markay was very helpful and would recommend the location .
Verzet had great customer appreciation and walked me through everything I needed to know
Great costumer service
Excellent service from Sarmara, Mariah and Verzet. Rented indoor unit #0500 for one year. Two easy accesses from J. Clyde Morris. Occasional problem with keypad entrance. The location has made improvements, but showing age.
Friendly service
Verzet was amazing—so warm, welcoming & down to earth. Great move-in experience. 👌🏻
Brittany & Markay thank you for an awesome customer service!
Very good customer service!
I stopped in to get some boxes for Christmas (im making 3 tier snowmen so i dont go overboard on buying Christmas gifts 😅) and Markay was so helpful in showing me what i needed to make this project as simple as possible! And i can use ther ither boxes i got for shipping!!
the staff are respectful and the property is clean. My pleasure
Markay has provided excellent customer service every time that I have come in contact with her. Very polite and never had any complaints or issues with public storage
The manager was very polite and knowledgeable. She took me to the unit I reserved but it was too small for what I needed so she showed me another larger unit that satisfied my needs. She made the changes and I was in and out quickly. This is the 2nd time I rent space from this location and I got the same level of service both times.
We've had a very very good experience with y'all and we will do it again if we need to I appreciate you all's help
Very good thanks for your businesses
Just went in to get unit for my company. Everyone is so nice. Markay was such a pleasure to work with. Highly recommend!
Awsome experience and super price..Cindy was the best and was very helpful...she made sure I was pleased with the size storage unit I was getting... will recommend to all!!!
Wow we were impressed
Nice exp by the personal
Markay was excellent.
Aneesa was very helpful, nice, and patient!
Susan and Markay were very friendly and efficient. They made sure we had everything we needed and were very personable.
Susan was a great help!!!she was kind and knew exactly what she was doing!!!!
Staff is wonderful. Susan and Markey are just joyful people. Thank you
Aneesa, was very professional & knowledge on everything. Also a very pleasant personality to work with!
Aneesa, was very pleasant and quick about setting up the lease agreement. Please go online and pre-register to save yourself some time. You will need about 15 minutes if you have pre-registered otherwise it will be longer.
Susan did an amazing job and was extremely helpful
Markey was very helpful and had great customer service!
Very Polite and Very Professional. Look no where else..this is where you want to store!!
How much does this cost and what sizes are available
Staff was extremely helpful and friendly. Very professional service and met all of my needs.
Tina was very friendly and efficient. She recommended the correct size unit as well as several products that would be useful to safeguard my furniture and property. The unit was clean, well lit and easy to access. While serving me, she took time to greet other customers letting them know she would be with them shortly. I highly recommend this company.
Service was exceptional! The units were very clean as well
Markay was a great help. Thank you!!!!
Great service with this location, give them a call or stop by!
Wanted to say how pleasant Markay was to work with. Patient and kind.
Brianna did everything in her power to make our sign up was smooth. She was very friendly and professional at the same time!
I would leave no stars if I could. Everything was fine for the first few months. After that I got a notice that they were raising the price to almost $100 for a unit the size of a broom closet. when I called to ask why they said "we always do that". Then they tried to tell me that all storage companies do this and it's normal. No, its not normal. This is pretty much a scam. Got a different storage down the street for almost half the price and the price is locked in. Will never do business with public storage again and will go out of my way to tell others not to as well.
I have been been storing at this location for about 7 years and have always received great service .and Markay is always so helpful.
I'm currently standing at this location & I'm absolutely impressed with the service. Any questions, comments, or concerns I have are being fully answered. The property manager Markay is very respectful & understanding with any & all concerns I have. I cannot stress enough how wonderful my experience is and I do approve & recommend this Public Storage location to anyone who is interested.
Ashley was very helpful and showed great customer service.
Ladies were very helpful and knowledgeable
I can see the lady behind a desk mrs markay was have helpful. To me we need more people like her.
THIS PLACE IS AWESOME!!! The staff is outstanding and that is what I love. Customer service is a must have for me and they definitely have it. Attitudes were beautiful! Price was GREAT 👍! I am 💯 satisfied 😉
Love this site and the customer service. Markay is was very helpful with all of my questions and storage needs.
Was warmly welcomed as I walked into the facility. Markay was my guide through the rental process and she was outstanding and patient. She lead me through every step making sureiknew everything good and bad. She was very knoweledgable about all facets of the business , property, dos, donts, and answers to questions. I went in with answers to my questions already and our answers matched. that shows honesty and integrity. Those 2 characters are almost non existance these days. Bottom line is the prices are good, the people are great, and most impotantly they have integrity and are honest. What more do you need. First Class Service with a Smile, Honesty and Integrity, and Good prices. Select Markay at Public Storage on J Clyde Morris Blvd in NN, VA
Jean was the lady’s name and she was very helpful and informative on the information she was telling. Except a few things like the ledge when you enter the door that can be dangerous for somebody If they were to trip and fall also the keypad wasn’t working properly anytime you pressed It
I came in to check out a unit and Rachel was great! She was super friendly and knowledgeable. I would definitely recommend paying her a visit for all of your storage needs.
Markay was very helpful. The unit is a good value for the price
Markay was very helpful made the experience painless, went over everything with me I left a happy customer!
Great experience
I am looking to store my items in about the next month or two and Markay did a wonderful job showing and explaining the prices of the size I needed.. she was very professional and patient with the questions I had asked..
We need more people in the world Mrs markay she was very helpful to my family if you are new to the area public storage I clean and safe thank you ms markay
Markay was very helpful and polite with great customer service
The keypads have been malfunctioning for at least two years. When I brought it up to the management I was told it’s been four years and to hold a certain spot for it to work. . This place is not managed well at all. They were very fast to call me and threaten to charge ny account. when someone else left trash behind and they had seen my vehicle enter that morning as I do every morning. If you can find any other place do so.
Very accommodating and polite service. They were very attentive to the grounds, for security and cleanliness.
Very informative and pleasant. Thank you so much Rachel!!
Very affordable spaces, fast and friendly service.
The storage facility is Great! Courteous and helpful staff! Highly recommend.
Markay was very friendly and courteous representative and showed me around before moving into my storage and got it for a really good rate really satisfy with my choice.
Great service
Great service
Ellos son muy buenos muy buena ayuda me brindaron gracias
Markay , the representative,was very helpful and spent a lot of time explaining to us the facility requirement in a very nice way . She is a symbol of a good one who likes her job . Keep up the good work Markay
I previously wrote a review commenting how wonderful the staff was that has not changed but dealing with Public Storage has. I have not even been with them 5 months and they've already raised my rent almost $30. My rent has gone from 135 to 165 do you think if I knew this 5 months ago I would have rented from them. I will never rent with Public Storage again. Beware...
The J Clyde facility is wonderful; clean, accessible, and secure. The standout is the manager Markay. She's OUTSTANDING!! This manager actually cares about her renters. Thanks to her I'm not a customer - I'm family.
Online system wouldn’t let me select the actual date I was arriving, but Customer Service was very good about contacting me. When I arrived, the representative at the facility understood right away and was very helpful checking me in and selecting the right storage space for me. Thank you Ashley!
This location is convenient and staff are friendly and helpful.
Awesome service!
Great company. Great staff, always kind and goes out of their way to make the custom satisfied. Would give a high rating then 5.
Markay provides excellent introductions and service today!
I have been utilizing Public Storage since they took over the old Suregaurd facility. Never had any problems! Personnel were always friendly and very professional, especially the manager. She, and you know who you are; went out of her way to make me feel special. No matter what circumstances brought me to her facility. If you need a place to store your treasured belongings, look no further than PUBLIC STORAGE!!!
Great service and I truly enjoyed my business here!
Very nice service down to earth and helpful
Great service. Markay always makes storage quick and easy for me!
Great experience,service and employees!!!
Mariah is awesome. She went above and beyond and I love them
It was great experience
Markay was very kind and helpful and very knowledgeable about her facility. Best customer service I’ve had in a long time.
Interested in getting a storage Met with Linda, great person she showed me around, the storage area was clean overall great experience
I visited this location to get prices on boxes and units for my upcoming move. The staff was very welcoming pleasant and professional from start to finish. My over all experience with them was excellent.
Markay is an excellent example of what customer service should be. She was very helpful. Please come and try this business.
Markay was really nice explained everything thoroughly. Excellent service! Thank you!
Great job !!!!!!
These are nice enough folks, but I was hit with upselling almost the moment I walked in the door. Suggestive selling may work for them - they gave me the opportunity to say no to most of thier product line. I caved in to buy thier $20 lock, but the hidden additional monthly fee (mandatory insurance) crossed a line with me - the price quoted should be the price, period. Otherwise appeared to be a clean, well maintained facility.
It was the best customer service experience that I have received for years. The professional ladies, Markay and Jasmine, were so friendly, respectful, and accommodating beyond the norm. Unknowingly, I showed up minutes before the end of operating hours and I was not expecting from them to stay late and serve me. But, they refused to send me away or ask me to return the next day. On the contrary, they took their time to properly process my request for a storage unit, appropriately evaluated my needs, and honestly recommend the best fit for me. I appreciate the kind treatment and the professional service. I undoubtedly will recommend this business establishment to my family and friends. Much obliged.
We have used on two different occasions in the past 3 years. Both times, there was a 17-19% increase in the rental rate after a few months. It appears they get you in with a low rate hoping you will stay when they add their unreasonable increases. The local staff says they have no control over rates. Communication to the corporate office goes unanswered.
Great service! Very helpful and thorough.
Got a unit today and had very great customer service from your employe Markay thanks so much.
They were so helpful and made sure I came in and got what I needed! They were very professional and courteous!
Great storage location , we have several units and have no desire to leave. Great staff.
Hopefully this is the right place to write a review. This is the second time I've used this public storage location. I've never had any problems. The service is fast and professional. I was more than happy with the space that was chosen for me. I was in a pinch and needed a unit fast and this location definitely took care of me. If you're looking for a place to store your things and it falls within your price range. Don't think twice! I will always recommend your services and you'll be the first place I turn to if I ever need a storage unit again! -Gabriel
Excellent service
Ok service not A1 but ok
Absolutely great service. If you need a storage place this is the place for you.
I was a deployed service member renting a unit. No problems encountered and great service!
Why build an expensive garage?
Raises your rent every six months, I would not rent from this place.
Markay helped me with a late payment fee. Awesome customer service.
MarKay was very understanding of our time as we had to store our vehicle before a flight. The service was wonderful!
Keyanna was great . I wish I would have found out about auto pay sooner because she didn't tell me about it.. but other then that it was great
Markay delivers phenomenal service! I mentioned to her when I came in that I was limited on time. And she got me in and out in the amount of time frame I asked. And she kept me very informed along every step of the journey. I would highly recommend wiring with her, especially as a new person to town she will do what she can to make you feel right at home. She also gives you a package of all the paperwork, so you are informed at all times.
Easy accessible.....
Quick and thorough. Helped me find the perfect unit fast. Very helpful.
I love you guys
Public Storage worked to find me the best deal, no matter which location I called. They don't tell you about the mandatory insurance until the very end, but overall a great experience
Christine was very helpful at the front desk and got the right size unit for my needs. I definitely suggest this location. :)
My wife and I visited this location after we visited a location down the street that was too expensive. Markay was very pleasant and helpful. We reserved for a smaller unit, but she found us a unit that was on special, 2 ft more space, and it was cheaper. The customer service was great and the space was exactly what we needed.
I had the most pleasant encounter today at this storage facility. Gee, the representative at this location, went well beyond my expectations. He was courteous, polite and very knowledgeable. I left the establishment feeling like a valued customer. Need more people like him!
Gee, gave exceptional service. Actually best I have ever had at any of your facilities. He is definitely a keeper.
Markay has been a tremendous help over the last 3 years! She has been the definition of great customer service!
Markay is awesome! Very helpful and definitely knows her stuff.
A lady named Robin, gave superb service , every time I go to this location service is out standing! !!!! Recommend to anyone in need of a storage unit
The manager was amazing! Super helpful and friendly, made the entire experience easy. Very clean property, safe and well managed. I feel very confident that my items are safe and would recommend this property 100%!
Great customer service! Markay is easy wonderful!
Markay is A Okay!! Thank you for your wonderful service!
McKay was very helpful. She answered all my questions and provided top notch service. I would recommend this storage facility without reservation.
The staff is super friendly and accommodating
The facility is clean and nice.
Crystal is awesome
I'm thankful for the service I've been getting from your public storage agents Charlotte and Sophia have been a lot of help and helping me to maintain my business out of your facilities it's very hard today to find people who really care and they seem to be very caring thank you for so much for letting them serve me
Markay was very heloful and the property was very clean
Crystal was really nice and helpful! She made our check-in experience smooth and provided all the information we needed to feel comfortable.
Crystal was so sweet and helpful! Move-in was smooth and simple, and I feel like we made the right choice for storage. I've been recommending it to friends already!
Markay, is very professional. She makes you feel like family. Very satisfied with the unit and the customer service I hack received. Would not hesitate recommending this public storage to family and friends.
Very professional enjoyed the experience
Nice staff. Easy access to my belongings. I've use this facility twice in 2 years and both experiences were handle professionally and the price is good.
If you are searching for a storage unit, this is DEFINITELY the place to go! This is the second time I've had a storage unit at this particular location and each time I was pleased and impressed with the facility and the quality customer service. Markay has been there several years and is by far one of the most pleasant people you'll meet. She is always friendly, helpful, and you can tell she genuinely cares about her customers. Although the other employees change from time to time, their customer service had never suffered. When they have new staff, Markay is always there helping out when needed and training new employees, which makes for an easy transition. The staff is always friendly, helpful and professional. I have truly enjoyed my experience and would highly recommend this location!!! In my option, there is no comparison. Thank you Markay and Crystal for the quality customer service!
The customer service was top rate. Had a smooth and helpful experience. Will recommend to friends.
Customer service was excellent. Thanks Markay!!!! Storage unit door was kind of small for my furniture but once it was in there it was perfect.
Great service and reasonable prices. I've had several storage units and the service here was the best I've had! Markay did a great job explaining everything and I would think her service would help put folks at ease during what can be a stressful event: moving!
Great people and very clean. The people are super nice and very helpful.
I moved my stuff from extra space storage to public storage and saved myself 40.00 a month for nearly the same size space. Plus, the staff was very pleasant and helpful, keep up the good job....
Great place and very friendly staff,and always clean.
Great service, Great people.
People there are fantastic!
Love them
Loved the service. Thank you Markay!
Great storage place to rent from! Markay was very helpful and professional. I will refer all my family and friends to any Public Storage
Great service.
Great customer service. They always have a smile on their face.
My experience at this public storage location was exceptional. The service was great and we were able to get the unit in a speedy fashion. My only complaint has nothing to do with the service in store, but with the online website. There was first confusion with the unit we rented which turned out to be a parking space, but this was not clearly outline on the website. However, the in store location was able to sort this out for us very easily. Also I believe the online website should tell you that you have to by insurance so that this small additional fee does not come as a surprise.
This is my second time using this location and couldn't be more pleased with the facility and customer service. Markay is very nice and greets with a smile every time. Highly recommended.
Mackay will get a 100% from me .Thanks so much!
Marky stayed late to give me a much needed unit. Great service!!!
If you're ever in need of storage with excellent customer service and friendly smiles this is the location for you. Markay is the best of the best.
Markay is Great
Great service! Amazing people, easy to talk to! 10/10 would recommend
Always friendly service, and my space is always clean!
Great service the people were helpful
This property is very nice and clean. I would totally recommend them to everyone. The staff is nice and helpful.
This storage site works for me. It has: good Customer care, security, competitive pricing, easy access to unit, convenient location.
Markay was such a blessing to me tonight and great service thank you thank you
i used this location three times great experience every time .. great staff.. :)
These guys are great. Whenever I had a problem Markay or someone from the office was available to offer a solution.
Great customer service every time. Markay is awesome!
Great customer service
Markay was very helpful! Great place would recommend to all my friends.
Mackay was superb in assisting me. Excellent customer service
Wonderful, excellent service by Markay and Shanon
Services was great
Excellent service, friendly personnel answered all questions, stayed late with us, cool.
Great customer service! Easy check in process and staff is very helpful and friendly!
The service is wonderful and Mary Kay took great care of me! What was a stressful moving experience was made easier by her efficient and courteous performance
We used this facility for years and were always very pleased with the service we received. Markay does a great job and the staff is always helpful.
Steve is one of the most helpful people I have ever dealt with and is customer focused. I had a great experience.
Markay was very courteous and informative.
Great experience!
Markay was friendly, professional, and courteous.
Would recommend .
Fantastic service
I called at 5:29 and was assigned a storage unit within minutes! Management (Markay) was extremely helpful and professional. She helped me out and also stayed pass her closing time just to make sure that all was well with me and my property that was being stored! GREAT EXPERIENCE WOULD DEFINITELY RECOMMEND THIS STORAGE!!!!
Markay is the best! Thank you
J Clyde P.S. has been super helpful and accommodating. I would definitely use them again.
Great customer service!!!!!! Temika did a great job, she is very professional and the units are clean and secure. I would recommend this location to anyone. Proud Customer!
Markay is always so very helpful. Loved it!
Was helped very quickly and a new girl was being trained, the trainer did a great job going over everything with new employee while processing my walk in request in a timely manner.
Markay has always helped me out, Calling if there was a larger open unit or just letting me know the bill wqs due--She has been on top of things for the last 6 or 7 years I have rented the units.
Great cusatomer service and helpfull management with my dealings. Highly recommend you take your storage needs to them in the future
Went in to purchase boxes a couple of weeks ago. Office was very clean and they were very helpfull.
Markay is Awesome!
I've used this location twice now and the staff is great!!! Markay is the Manager that I dealt with both times and she is awesome!! She remembered me after four years being away. She was helpful in the decision of what size unit I would need and she was spot on. Nice and convenient location in the Newport News area.
Facility was nice and clean. Staff was very helpful. Used your facility a few times in my travels. Never had a problem.
Nice, clean facility. Very helpful and friendly staff, we are in the military and have moved several times and they worked with us and gave a great experience! Thank you!