Public Storage Customer Testimonials

How Self Storage Works

Pack It Up!
And Do It Right
Be Rental Ready
Things To Remember
Move-in Day
How It Works
Loading Your Unit
Locking Up The Details

The Key To A Successful Move Is Preparation

This means having plenty of moving supplies in advance like quality boxes, tape and packing materials. We've got everything you need to store anything you've got®, right here at Public Storage. You can even find a complete list of pack-and-stow advice by viewing our "Tips You'll Love." Or watch the Customer Testimonial video and hear what others have to say about their storage experience.
Packing Supplies
Stress less and pack faster by having the proper moving supplies on hand. And plenty of them — like bubble wrap, glass packs, mattress bags and furniture covers for only the best results.
Locks
We use two types of locks at Public Storage. Depending on your chosen facility, either a high-grade padlock or a cylinder lock can be purchased. Ask your manager which lock type is needed for your location. If your unit uses a padlock, you may also bring your own. Either way, it's good to know only you hold the key.
Boxes
Pack Boxes
Find a full range of sizes to match any need and maximize the space within your unit. Don't forget our hanging wardrobe and extra-large boxes for bulky items can be particularly handy.
Packaging Tape
Using high-grade tape with excellent adhesion pays off when it comes to keeping your boxes sealed. And don't underestimate how much you'll need — tape can disappear quickly! Remember, ours comes with a full refund for any unused rolls.

Returns Policy
You're always welcome to return any unused items within 30 days of purchase. Just bring the original receipt along with the unopened item(s) to any Public Storage location for a full refund.
Note: At this time, we do not offer moving trucks for rent or home pick-up services. Most areas provide several choices for these types of services, so please search within your local region.
Things To Remember
Please use the following guidelines as reminders for what to bring and what you can do now in advance of your move-in date.

Photo ID and Paperwork
Be sure to bring a valid government-issued photo ID (for example, your driver's license, state ID or passport). It can also be helpful to bring a copy of your reservation confirmation email, although not required.
Locks
Lock For Your Unit
You can bring your own padlock
or purchase a top-grade lock
from us. However, some
facilities require a special
cylinder lock which must be purchased on-site for a nominal cost. Ask your manager which lock type is needed for your location.
Hours You Can Visit
For your first visit to Public Storage, be sure to arrive during Office Hours. That's when you'll always have the assistance of the manager on duty. After your first day, you're free to come and go using Gate Hours when you'll find us open seven days a week, 365 days per year. Be sure to login to Your Account to find your property's specific Office and Gate Hours, as these can vary by location.
Office Hours (vary by location)
Monday - Friday, 9:30 a.m. to 6 p.m.
Saturday - Sunday, 9:30 a.m. to 5 p.m.
Gate Hours (vary by location)
Daily, 6 a.m. to 10 p.m.
Sign The Lease
Before you move in, you'll be asked to sign a lease. To save time on move-in day, we recommend you visit your location to complete this document any time prior to your move in date. That way you can meet the manager, view your unit, and learn the ins-and-outs of our facility. For your convenience, many locations allow you to sign your lease online. Please login to Your Account to see if this option is available to you.
Things To Remember
Using Public Storage is designed to be easy. Here are just a few things you'll need to know to make it even easier, especially on your first day when getting moved inside our orange doors.

Your First Day
Please be sure to arrive during Office Hours
Office Hours (vary by location)
Monday — Friday, 9:30 a.m. to 6 p.m.
Saturday — Sunday, 9:30 a.m. to 5 p.m.
to meet your property manager, view your unit to make sure it's right for you, and sign the lease. Find that you need more space? No problem. It's always easy to make changes to your reservation on move-in day.
Lease
If you haven't already signed your lease (at your location, or online if available), plan on spending 15 to 30 minutes to complete this document on move-in day. You'll be happy to know our lease terms at Public Storage are always month-to-month. That means no long-term commitment, and you're able to move out at any time.
Your First Payment
For most units you'll pay
just $1 for the first month's
rent.* That's our way of
saying thank you and
welcome to Public Storage.
You may also choose to
purchase a lock, insurance,
or moving supplies. These additional items — as well as any taxes and a nominal one-time administrative fee — will be included in your first payment.
Things To Remember
Storage Insurance
For your benefit and protection, insurance for your stored items is required. A convenient and affordable way to get the insurance coverage you need is through the Perfect Solution Storage Insurance Program—a customized insurance policy created specifically for Public Storage customers. To learn more, please visit www.perfectsolutionstorageinsurance.com. Your renter's or homeowner's
policy may also provide
the coverage you need,
so check with your
insurance agent.
Be Storage Smart
Congratulations. You've got the perfect unit and it's ready to load. To make the most of your stay with us, here are a few tips about getting in and out of our facility, and the best ways to store.

Loading Your Unit
Be sure to make good use of our free handcarts and dollies. They'll save time and energy when moving heavy items and are available through your property manager. You'll find many other helpful ideas when you view our "Tips You'll Love"—a practical list of everything you'd ever want to know about moving and storing. For example, did you know that it's best to leave a walkway down the center of your unit? That way you'll always have easy access to everything stored with us. And don't forget to make good use of your property manager. They're The Real Storage Experts® and it's their goal to help you get the most out of your unit.
Accessing Your Unit
On your first day, the property manager will provide you with a "gate code" — your own personal number to enter our property and open the electronic security gate. For future reference, this code will also be noted in the Your Account section of our website. Here you can also pay your rent, update your contact information, and set up email notifications as reminders for when your rent is due.
Restrictions On What Can Be Stored
For your benefit and safety, there are some items that cannot be stored with us. A few of these items include live plants and animals; flammable liquids and explosives; and illegal contraband, like drugs and automatic firearms. Please read your contract carefully for more information.
Packed boxes should not weigh more than you can comfortably lift. And you'll want to make sure the box remains "square" and not bulging at the top or sides in order to keep them stable when stacking.
You don't keep your good clothes in a pile at home, so why pile 'em in a box here. Use hanging wardrobe boxes. They also work great for drapes and other fabrics that need some TLC and room to breathe.
Use a heavy black marker to label the contents of every box. You don't want to be guessing later with every box opened and spread across the floor.
...until you use garbage bags for storing stuff! Plastic bags get squished, dinged, ripped, and worse yet - full of mildew from lack of ventilation. Use boxes and proper packing materials for only professional results.
Clearly mark boxes that should always be handled and stacked with a definitive top — especially items like glassware, picture frames and lamps that can otherwise easily be damaged.
Good quality packaging tape is essential. You’ll know you got yours from Public Storage when it stays stuck!
Many stored items can be made smaller, especially bed frames. Wrap frames together with a few rounds of tape (use the non-sticky side for no tape residue); place any screws in plastic bags and tape to frame.
Typically you'll need four small to medium-sized boxes for every one large. Use the smaller boxes for heavy items like books and dishes; the large boxes for lighter items like bedding, blankets and linens.
Download the Public Storage App and always know where your stuff's at. Just snap some pics to automatically log contents + locations inside your unit with ease. Genius!
Allow for a clear path down the center of your unit, placing items along the walls. Yes, you'll want to reach the back part again — you know, for that doohickey that goes with the thingamajig.
As it turns out, this works for beds and furniture, too. Simply cover and pad with protective materials designed specifically for them to help ensure they stay in perfect condition.
That is, plan to keep your frequently used items at the FRONT of your unit. Duh, right? But we just had to say it...
Drain the fuel tanks of lawnmowers, weedwackers and leaf blowers before storing. Removing nasty fumes means you'll never be angered by your oak dresser smelling like a push mower. Keep it oaky, dokey.
No need for hidden treasures here. Simply scribble a basic drawing like this one, pointing out locations for all "must-find-agains." Then tack it to the wall and let your memory work hard elsewhere.
Use that lonely, vacant interior space for anything that fits. We like books and CDs. Just leave the door wedged open for circulation. Your milk never has to know...
Make the best use of your space by stacking to the ceiling! To do this safely, pack heavy items at the bottom of boxes to provide a stable base, then place the heaviest boxes at the bottom of the stack. Voila!
Only bad things can happen when you're tempted to over-reach. Keep a folding stepstool inside your unit for accessing items stored above your head and forever hear only sweet words spoken inside your unit.
Keeping some basic stuff like screwdrivers, a hammer, pliers and a utility knife around will pay-off big when removing removables. Like making leafy, leggy tables leg-less and half-sized.
Storing empty trash containers? And how about stuff like shovels, hoses and garden supplies? Trash 'em for an organized unit, and more room for more stuff!
Pop-on over to the manager’s office to borrow handcarts and dollies to make moving the heavy stuff a piece of cake. Thank him with some cake if you feel like it. Chocolate is always good.
They'd say, "Welcome new boxes, but could you give us at least an inch." All will coexist peacefully if you keep this distance in mind for proper air circulation.
 
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1Actual unit sizes may vary from approximate size estimate. Please inspect any unit before renting. Promotions good for new customers only. Not available on transfer or additional spaces. Above prices based on availability and subject to change. Reservation required to guarantee price. Restrictions, taxes and fees may apply.
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