You can change your password from the Contact Information section of your online account. Passwords must be at least 7 characters long. If you forget your password at any time, click here and we’ll send you an email so you can reset it. For this reason, it is important to keep a valid email address on your account.
If you have a username that isn't your email address, this was provided for your convenience and cannot be changed. However, you can always use your validated email address to sign into your online account.
You can specify which email notifications you'd like to receive from the Contact Information section of your online account. These optional notifications include: Payment Reminders, Payment Receipts, Monthly Invoices, and Special Offers and Promotions. Please note: Some important notifications are standard. For example, we will always notify you if your account details change. For this reason, it is important to keep a valid email address on your account.
If you specified that you are in the Military at the time of your move-in, this information should already be on file. If your Military status should change after you move-in, you will need to visit your Public Storage location and present your Military ID to your Property Manager to update your records.
After you vacate your unit, you will have access to your online account for 90 days. After 90 days, your account login will expire. However, if you make a new reservation or move into a new unit within those 90 days, your account will remain active.
Merging means you are adding one Public Storage account to another and combining your unit and payment information. After you complete the merge process, you will have one official Account Number and a single set of login credentials (username/password) for your accounts, making it much easier to manage them online.
Before you start the merge process, you'll first want to decide which account will be your "primary" account; because after the process is complete, all added accounts will take on the same Account Number, contact information and login credentials as the "primary" account.
You will need the Account Number and Gate Code of the account(s) you wish to add. If you have multiple units linked to a specific account, you only need to provide one of your gate codes, in addition to the Account Number, for verification.
You can merge as many accounts as you'd like, as long as each account belongs to you. For your protection, the name on each account must be an identical match to successfully complete the merge process. Also for added security, you can only add one account at a time, but you can repeat the process as many times as needed.
When you merge an account into your "primary" account, you keep all of your unit information and settings (i.e. authorized access, emergency contact, etc.) and your payment preferences (i.e. AutoPay settings, stored payment methods, etc.). However, your official Account Number, contact information (address, phone, email) and username/password will change to that of the "primary" account.
You can schedule your move-out up to 60 days in advance from the Storage Unit section of your online account. You can also change your move-out date at any time. We recommend you schedule your move-out in advance (before the 1st of your intended move-out month) because in some cases, we can pro-rate your rent for the last month. Please contact your Property Manager to see if you're eligible.
Yes, you can add up to 4 people from the Contact Info section of your online account. You can also change or update these names at any time, or choose to restrict access to only yourself.
For your benefit and protection, insurance for your stored items is required. A convenient and affordable way to get the insurance coverage you need is through the Perfect Solution Storage Insurance Program - a customized insurance policy created specifically for Public Storage customers. You can purchase this insurance online from the Storage Unit section of your online account or by visiting www.perfectsolutionstorageinsurance.com. Your renter's or homeowner's policy may also provide the coverage you need, so check with your insurance agent.
Yes. The contact information on your account is not used for billing purposes. In fact, we will never ask for a billing address when making a payment online. When paying by a card payment method, you will only need to supply your card's security code to verify payment.
You can pay your monthly bill from the Payments section of your online account. If you'd like to set up a recurring payment, you can sign up for AutoPay and we'll automatically debit your bank account or charge your VISA®, MasterCard®, Discover® or American Express® card whenever your monthly payment is due. You can also visit our mobile site and pay your bill on the go with 1-Click Bill Pay.
AutoPay lets you pay your monthly bill automatically with a card payment method or by direct debit from your checking account. On your monthly payment due date, we'll automatically debit your bank account or charge your VISA®, MasterCard®, Discover® or American Express® card. You can sign up for Autopay by clicking here.
You can sign up for Autopay by clicking here. You can also turn on AutoPay when you make a payment. To do this, simply check the "Turn on AutoPay" checkbox before you confirm payment. This will sign you up for AutoPay using the payment method you have specified.
You can turn off AutoPay by clicking here. Please note that if you delete your payment method for Autopay, it will be automatically shut off. Also, if you use a card payment method for AutoPay and it expires, this will also cancel your AutoPay. We will always try to notify you via email if your card payment method is approaching its expiration date, so it's important to keep a valid email address on your account.